This was a graduation weekend for Brown and Risdi so we booked 4 months in advance. The hotel looked very nice and we used Bookings. com. We booked late Nov.,2012, received an email confirmation and the credit card was charged. We called to add a night onto the trip in early MArch 2013 and were told we had no reservation and the hotel was fully booked. Bookings.com blamed the NYLO and the NYLO blamed Bookings. It would appear that higher rates was the reason for this problem, as the hotels charged a surcharge for this weekend because of the university graduations.
Not very professional on the part of either party; Bookings or NYLO and i would not recommend this hotel based on this lack of integrity. No effort was made to alter this.More
- Free Wifi
- Free Parking