My family and I ate lunch at Gregg's today and had a great experience. My son and I ordered a well-done cheeseburger and when it arrived they were both still mooing. The waitress noticed it and immediately took them back. When she returned, my son's was done, but mine was still a little pink. So, the waitress took it back. When it came back the third time, the manager served it to me, apologized and told me I shouldn't have had to send this back three times. Then he told me my meal was free! Been going to Gregg's for years and never had a problem. You don't get service like that everyday. Bravo Gregg's!!!