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“Our guests were dissapointed”
Review of Ocean Rose Inn

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Ocean Rose Inn
Ranked #5 of 8 Hotels in Narragansett
Reviewed August 19, 2008

Let me first say that I myself did not stay at this hotel, but the vast majority of my wedding guests did. Before anyone checked in for the wedding we had a bad feeling, the woman working at the front desk was giving us a real hassle about dropping off gift bags for our guests. Right off the bat we had a bad feeling about the customer service.
Many of our guests said that their rooms were sub par; dark, dirty and uncomfortable. Thankfully we were only getting married 1 mile away, so that was convinient for them. I do have to say that they said they would drop the price of the rooms 10% if people said they were staying there as part of our wedding, if I did I still am not sure. I need to figure out if they followed through with that.
Again, coming back to the gift bags, some werent handed out! We found out after the fact that only some of the guests recieved bags, and when we returned to pick up the remaining bags we were greeted with a horrible attitude, no explaination and no apology.
THE PEOPLE WORKING AT CHECK IN ARE A ROYAL PAIN IN THE [--] AND HAVE A HORRIBLE ATTITUDE. ONLY STAY HERE IF YOU HAVE NO OTHER OPTION.

  • Stayed: August 2008
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Thank londonkowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sknri, manager at Ocean Rose Inn, responded to this reviewResponded April 2, 2009

We take great pride in our Inn and strive to resolve any issues as quick as possible to ensure that this does not occur again. I would like to that you for your comments and suggestions; they tell us what we are doing right and ways to improve. Your comments are genuinely appreciated and the issues raised have been addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (156)
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139 - 145 of 156 reviews

Reviewed August 18, 2008

Beautiful area, but I would not recommend staying in the motel annex unless there is no where else. No outlet for hairdryer in bathroom, faulty outlets throughout room,flat pillows,thin walls and no refridgerator. It was clean enough and air conditioning was fine.

  • Stayed: August 2008, traveled as a couple
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Thank WildFlowerNJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sknri, manager at Ocean Rose Inn, responded to this reviewResponded April 2, 2009

We take great pride in our Inn and strive to resolve any issues as quick as possible to ensure that this does not occur again. I would like to that you for your comments and suggestions; they tell us what we are doing right and ways to improve. Your comments are genuinely appreciated and the issues raised have been addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2008

We stayed here for a wedding nearby. We hit a lot of traffic, so we were running late, with minimal time to spare when we checked in.

First thing we do is find a dark room where the lights don't work. They provided two dim lamps, one which would not turn on. The hotel staff didn't bother to plug the second one in. We had to strain ourselves to yank out a large heavy dresser with a heavy tube TV on it to plug it in so we could get dressed without the curtains open.

First thing we saw that was missing was an iron and ironing board. I searched for a closet, where normal hotels/motels keep them only to find a bar on wheels in the corner of the room to hang your clothes on.

Next we noticed there was no blow drier. I tried to pack light and have never in my life been at a hotel, no matter how shabby or low cost that didn't have one. We call the front desk, which gave us a barely operational iron, but no blow drier. They seemed annoyed that we even asked. They told us to go to the store and buy one. We had no time for this. Luckily, someone else staying there for the same wedding had one that we were able to borrow.

When we went to shower the first thought in our minds was a flash back from college dorm showers... something dirty and gross that you don't want to step into without flip-flops on. The mold on all of the tiles from about a foot from the floor down was disgusting.

After we showered and hurried to get ready, already wasting time having to make trips to the front desk to get an iron that should have been provided with the room and running around searching for a hairdryer, we tried to get ready. Five minutes into this, the power to the room went off, including the phones. I ended up doing my hair kneeling on the floor in someone else’s room. I say the floor, because there were no outlets in the bathrooms and the only available plug was near floor and under the table by the door. Before we left for the wedding, we walked to the front desk and they seemed annoyed that they had to go to the breaker box to restore the electricity to our room.

Somehow we got the wedding on time and were dressed and ready, but they Inn's accommodations and staff were both unhelpful and unfriendly.

The bed itself was ok, but the pillows were uncomfortable and there weren't enough.

If you are looking for anything other than a place to sleep, then I highly suggest you go elsewhere. It has an excellent location on the water, which has got to be the only reason why it is still open. The accommodations and customer service are terrible.

  • Stayed: August 2008, traveled on business
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1  Thank likesthebeach8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sknri, mananger at Ocean Rose Inn, responded to this reviewResponded April 2, 2009

The Inn has been renovated and updated since your comments in 2008. We take great pride in our Inn and strive to resolve any issues as quick as possible to ensure that this does not occur again. I would like to that you for your comments and suggestions; they tell us what we are doing right and ways to improve. Your comments are genuinely appreciated and the issues raised have been addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2008

the "annex" was straight out of the 1950s without any of the good stuff. the room smelled musty and moldy. the bedspreads were old and dirty. the flat pillows were impossible to sleep with. we had to ball up clothes to use as pillows. the office did bring us two new batteries for the broken tv remote but they were otherwise less than friendly. the bathroom shower curtain stuck to you if you took a shower. no microwave, refrigerator, clock or any frills. basically a run down motel with a great location.

  • Stayed: July 2008, traveled with family
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1  Thank mmwelsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sknri, manager at Ocean Rose Inn, responded to this reviewResponded April 2, 2009

The Inn has since been updated and renovated since yor comments in 2008. We take great pride in our Inn and strive to resolve any issues as quick as possible to ensure that this does not occur again. I would like to that you for your comments and suggestions; they tell us what we are doing right and ways to improve. Your comments are genuinely appreciated and the issues raised have been addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2008

Had an early flight out of Providence so we drove down the coast from Boston the day before and since it was a Monday figured we could probably find a place near the beach to spend the night somewhere closer to the airport. Love the Narragansett beach area and although there looked to be lots of lodging options, we liked the look of the Ocean Rose Inn. We got a good rate and a nice room in the motel. Room was neat and clean with two queen beds, cable tv, small shower and coffee maker (which we couldn't use because it had a 3-prong plug without an adapter and the receptacles were all 2 prong). The room smelled a little musty (as most all beach side places seem to) but it aired out nicely once we turned the AC on and left the door open for awhile. The place was quiet despite the restaurant kitchen being right across the parking lot. Beds were very comfortable. The "Turtle Soup" restaurant on-site was excellent. Great food, great prices! Would definitely stay here again for a one night stop over, but probably would look elsewhere for a longer vacation visit to the area.

  • Stayed: July 2008, traveled with family
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1  Thank H&H-Hacienda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2008

I was in the Narragansett area for work and decided to mix it up a bit by staying at the Ocean Rose Inn. I had previously eaten at the restaurant and was impressed and I thought the inn looked wonderful.

My room was not in the inn, but in the motel style building in the back. Now, where to start. The room was clean, though out-dated. It was also lacking some major conveniences, like a hairdryer, an iron/ironing board, and clock

Here's my gripe. Their website advertises internet service, alarm clock, iron and ironing board, a coffee maker---along with other typical room amenities. Ok, yes, there was a coffee maker but it had a three-pronged plug. The only plug in the whole room that accommodated a three-pronged plug was in the bathroom. So I had to carry the coffee maker into the bathroom, place the maker on the floor to make coffee. It was silly.

Next I got out my computer thinking I could get a little work done. I searched for an internet signal and didn't find anything that was not locked. I called over to the front desk (who acted like I was putting them out when I walked in to check in) and asked if they offered internet access. The woman who answered said no, but the library down the street did (please note that the library has computers connected to the internet that you can use but they do not provide access for your personal computer). I told her that their website advertised internet access and she replied that the website was obviously wrong...

Overall, this inn is in a great location (across from the ocean, short walk to everything). As I previously said, the rooms are clean, there are just no frills. The walls are thin so I can imagine that during the busy summertime you could find it difficult to sleep if you have noisy neighbors. The people at the front desk are grumpy (even if you are friendly to them) so just don't expect a lot from them. The restaurant, Turtle Soup, has a great bar (stick with the small plates menu) though I must admit that the quality of the entrees has gone down since my previous two visits two years ago.

Finally, I just wanted to mention that I had unreliable and spotty cell service (Verizon) around Narragansett. Just something I like to know when I am traveling to an area.

  • Stayed: May 2008, traveled on business
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1  Thank TravelingZen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2007

Should have seen it coming - 50% down with 14 day cancellation policy, followed by the full balance due upon check in. And we booked in advance for four nights.

Although the inn looks attractive, beware -- rooms in the adjoining motel is pure 1950s and ours appeared to have been last maintained at that time. The room lacked certain basics - like an alarm clock, iron/ironing board and hairdrier. The electrical outlets don't hold device plugs. And the staff didn't seem to care - did not respond to phone calls from the room, and were indifferent when approached directly. When asked for an iron, we were given one that did not work.

On the up-side, we did have a view of the ocean across the parking lot, and the king-sized bed was comfortable.

Although the view of the ocean from the inn's dining room is very attractive, we decided early on not to give any more patronage to this business. There are many other establishments nearby.

Overpriced and best avoided.

Stayed: September 2007
4  Thank Jshrcougar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sknri, manager at Ocean Rose Inn, responded to this reviewResponded April 2, 2009

The Inn has long been reonvated and updated since your comments of 2007. We take great pride in our Inn and strive to resolve any issues as quick as possible to ensure that this does not occur again. I would like to that you for your comments and suggestions; they tell us what we are doing right and ways to improve. Your comments are genuinely appreciated and the issues raised have been addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Rose Inn

Address: 113 Ocean Rd, Narragansett, RI 02882-1324
Phone Number:
Location: United States > Rhode Island > South County > Narragansett
Amenities:
Bar / Lounge Beach Free Parking Restaurant
Hotel Style:
Ranked #5 of 8 Hotels in Narragansett
Price Range: $132 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Rose Inn 3*
Number of rooms: 31
Official Description (provided by the hotel):
Ideally located on scenic Ocean Road in Narragansett, Ocean Rose Inn offers its guests breathtaking ocean views. Seconds away from your comfortable, cozy guest room are countless opportunities for fun - including biking, beachcombing, deep-sea fishing and antique collecting. Sail picturesque harbors and endless coastlines, shop one-of-a-kind boutiques, lounge on Narragansett Beach or golf on some of New England's most scenic courses. ... more   less 
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Also Known As:
Ocean Rose Hotel Narragansett
Ocean Rose Narragansett

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