Staff needs more training and management needs to whip the place in shape. There is a sense of lack of organization at this hotel. The lock quit working on our door and evening staff did not know how to get in, nor did she have access to other staff members phone numbers to contact maintenance. She was eventually able to contact someone to come let us in our room. Instead of giving us a new room, she asked us not to close the door all the way if exiting our room and informed us that maintenance would be in at 8am. Didn't seem like an issue, however I mistakenly left a suitcase in our room the next morning. With 4 staff members at the desk, it would have been nice if one knew how to open the door. No....we had to wait on maintenance who was late getting in.
Another issue-called about a missing item and was not called back. I called a second time and was called back, but they did not locate the item. Since we had 2 rooms I asked if they checked both room and they had not, but would check the second room and call me back. I was never called back and have since given up.
Breakfast area is in a small room that accommodates few guests, but it was decent.
The location was good and we could walk to several restaurants. The evening staff was friendly and seemed genuinely apologetic.
I would not recommend this hotel, nor stay here again.
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- Also Known As:
- Comfort Inn Middletown Hotel Middletown
- Middletown Comfort Inn