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“Noisy and disappointing”

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Hampton Inn & Suites Newport/Middletown
Ranked #2 of 18 Hotels in Middletown
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Noisy and disappointing”
2 of 5 bubbles Reviewed June 26, 2013

Granted, the Hampton Inn is no 5-star hotel. But the least an average (and tired) traveler can expect from the likes of this hotel that charge anywhere from $150 to $200 a night is a clean, quiet room to catch up on some desperately needed zzzz's. Well, I was clearly disappointed on that front.

At check-in, the front desk staff was friendly and very helpful, gave detailed directions to neighborhood attractions and made an excellent recommendation for dinner. So far so good. However, when we checked into the room, we noticed the loud noise from the A/C. On our way out to dinner, we reported this to the front desk and they said they would have maintenance check it out before we got back.

By the time we got back at least 3 hours later, the issue had not been fixed. It's possible someone had been in the room to look at it but there was no way to tell. It was late at night, we were tired and didn't want maintenance to come over at that point. Because I was so tired, I fell asleep fast but was woken up in a couple of hours by the loud noise. It felt like sleeping next to a Harley Davidson revving loudly in the room. My spouse expressed similar anguish. Needless to say, neither of us got a lot of sleep that night.

The next morning at check-out, the front desk staff asked if we enjoyed our stay. I politely reminded them of the issue with the A/C. Their response was a cool "oh yeah, we know about that". Period. No apology, no explanation if they attempted to fix it, no offer of compensation, nothing.

Thus, I ended up leaving the place with a memory of the negative experience rather than the positive, friendly attitude I experienced when I first entered the hotel. A shame indeed!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 24, 2013
I am very sorry that you did not have a good night’s sleep with us. We take pride in having excellent service and I can assure you this is not typical of our hotel. We have been in the top 2 on Trip Advisor out of 18 hotels in the area. We hope to have you back so we can show you what we are really all about!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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808 reviews from our community

Traveler rating
    497
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    48
    16
    10
See reviews for
311
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95
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ontario, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 26, 2013

The hotel is located with easy access to Newport. The hotel was very clean, quiet, and comfortable. The area seemed to be relatively safe; as safe as any city environment is. It is located on a busy street, however, we never heard the traffic in our room. We wouldn't hesitate to stay there.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Wayne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 24, 2013
Thank you for your review! I'm glad you enjoyed your stay and our proximity to Newport! We are glad the room was quiet, clean and comfortable. It's a pleasure having you here and we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 24, 2013

Very clean (and quiet) hotel. Location is convenient, but is too far away from waterfront to give you the "Newport feel." However, you cannot beat the 1 bedroom suite for the price and amenities (free breakfast, pool, etc.).

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 24, 2013
Thanks for your review! As you know our location is easy access to downtown Newport without the downtown price. We are so glad you enjoyed all of our many complimentary amenities as so many of our guests do, and look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, California
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

I spent four nights here with a friend while touring the northeast. I liked being quite close to Newport without being in the center of things. The area where this hotel is located is surrounded by other chain hotels and some restaurants within walking distance. No doubt about it, they are trying hard to get a "5" rating. The hotel's staff was all smiles and couldn't do enough to be accommodating.

We reserved a one-bedroom suite as there were three of us for a couple of nights. Both the bedroom and the parlor are small, but comfortable and met our needs perfectly at an affordable price for a pricey area.

Breakfast was quite good for an inclusive meal. Fresh fruit, yogurt, breads/pastries, etc. The hot food was different every other day. There was a coffee/tea station open in the lobby at all hours.

They have a pool that we did not seek out, a computer room with two computers, a laundry room, an exercise room. Luggage carts were available for unloading/loading. Pretty much everything we needed.

There are romantic hotels and inns in the Newport area and this hotel would not qualify as romantic and you won't get sea views, but if you're looking for a place to stay that is convenient, clean, offering excellent service at an affordable price, then this is the place.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelswithdiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 24, 2013
Thank you for taking the time to share your great experience with everyone here. We are so glad you were able to enjoy our beautiful hotel and see why we are #2 out 18 hotels on Trip Advisor! We appreciate that you have a choice when coming to the Newport area and we are glad to be your top selection! Please come back soon, we love having you as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 17, 2013

Having stayed at Embassy Suites in the past, this is the closest Hilton property to Newport, RI and there is a difference between a Hampton Inn and an Embassy Suite but it's in a good location and it's clean.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 24, 2013
Thank you for being a loyal Hilton guest. The Hampton Inn is a different type of property than the Embassy Suites. We appreciate you giving us a try, and glad that you found our hotel clean and in a good location. We hope to have you back on your next visit to Newport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

I was going to give this hotel a perfect score. The property was in perfect condition, the rooms were large and comfortable. But then at a little after 8am the fire alarm went off, a LOUD continuous horn in all the rooms. I stepped out in the hall and other guests were walking around holding their ears. I volunteered to go down to the front desk to find out what was going on. The first floor was quiet and the staffers were calm and going about their business. I asked at the front desk about the alarm. A gentleman told me "They're just testing the alarms, there's no fire, you may go back to your room."
I headed back up and you couldn't go in your room because the alarms were still blasting.
Here's a hint to management: If you are going to test the fire alarm system and not inform your guests about the test, why not do it AFTER check-out time at 11am and BEFORE check-in time at 3?

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Had a great experience at the Hampton, the reception staff were very friendly, nice and helpful. Breakfast was great with lots of options, the room was nice and comfy and clean and the location is great, right on the bus line into Newport. I would highly recommend staying here if you are visiting Newport!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Beiyi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnieBrake, General Manager at Hampton Inn & Suites Newport/Middletown, responded to this review, July 15, 2013
Thank you for taking time to write such a great review on the Hampton Inn & Suites! You are correct; the bus is conveniently located right across the street if coming from the north. If in Newport, guests can jump right on the #60 from the Newport Visitors’ Center and it will drop them off right in front of the hotel, making us easy to get to with any mode of transportation. Thanks again, we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Newport/Middletown

Property: Hampton Inn & Suites Newport/Middletown
Address: 317 West Main Road, Middletown, RI 02842-6309
Phone Number:
Location: United States > Rhode Island > Middletown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Middletown
#2 Romantic Hotel in Middletown
#3 Business Hotel in Middletown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Newport/Middletown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Suites with refrigerator & microwave; 2 miles from Newport attractions, Navy Base and corporate parks; award winning hotel with free hot breakfast bar in a 2 story atrium lobby, indoor pool, whirlpool, fitness room & business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Newport/Middletown
Hampton Inn & Suites Newport/Middletown Hotel Middletown
Hampton Inn Middletown
Middletown Hampton Inn

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