We chose this site through an RCI exchange -it certainly doesn't compare to the gold crown resort membership we have in Mexico. The professional hospitality status of the hotel is lacking. The staff is very friendly but totally unprofessional. The staff is not professionally dressed and do not act react properly to meet the needs of its guests. They are not readily available to meet the guests inquiries. The front desk on many occasions were not present to answer guests inquiries. Small services like newspapers at the guest room doors was never followed on a daily basis. Newspapers were available on only ONE day out of seven days. The exercise room hours were scheduled from 9AM - 9PM. For those who exercise, ealier hours are always preferable e.g. 6AM would be a better opening time. The exercise room was not open at 9AM. and the guest needed to contact the front desk to open the room. The innl advertises the availability of hot tub that does not even exist. The general physical condition is lacking - rugs need cleaning particular the public areas. They are black and deeply discolored. Half the windows in our room did not operate at all. I would say that the Wyndham corporation sorely needs a quality control assessment. It has a long way to go before Bay Voyage Inn reaches a high quality Inn standard.
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- Also Known As:
- Wyndham Bay Voyage Hotel Jamestown
- Wyndham Jamestown
- Jamestown Wyndham