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“Converted from smoking room, but Great Stay at Westgate Inn”

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Best Western Westgate Inn
Ranked #15 of 25 Hotels in York
Tucson
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Converted from smoking room, but Great Stay at Westgate Inn”
Reviewed July 22, 2014

Sometimes, it's about the bling - others it's about feeling welcome. We had a former smoking room, and yeah, that faint smell lingers until you get used to it (That's the only reason it gets a 4 instead of a 5). But what makes an "okay" hotel a great hotel - is the staff. The two ladies at the front desk were so friendly it was like we lived down the street rather than 1500 miles away. You can sure do a lot worse than staying here folks. Plus, there's a great diner across the road, and a Quaker Steak place right in front of the hotel. Olive Garden is across the road next to the diner too. It was very convenient for us.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, July 27, 2014
Thank you for submitting a trip advisor review regarding your recent stay at our property.

We are delighted that you enjoyed your stay here and the service of our staff members. We pride ourselves on excellent and superior customer service. We hope that you will come back again when you are in town again.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 717-767-6931.

We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Central Pa.
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 22, 2014

a great hotel for the price with a good location to several restaurants with in walking distance ( same parking lot) and major highways. no pool but it makes up for it in everything else, off the beaten path but yet close to everything you need.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MKyle1371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, July 27, 2014
Thank you for submitting a trip advisor review regarding your recent stay at our property.

We are delighted that you enjoyed your stay here and the service of our staff members. We hope that in the future you will stop by our hotel again as we enjoy having wonderful guests as yourselves.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 717-767-6931.

We appreciate your loyalty to our brand.


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryans Road, Maryland
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 15, 2014

When Hubby and I travel, we usually don't stay in hotels that are super pricey since we don't spend a lot of time in there - especially if it is only one night. We were planning to stay in another hotel, but because of a mix-up on Booking.com, that one got overbooked. Through a series of phone calls, we got hooked up with the Best Western. With our AAA discount, then the taxes and such, at a little over $100, it was a nice stay! The complimentary Wifi and continental breakfast was wonderful (hotels automatically get a smiley face from me if they have one of those Belgian waffle makers - YUM). The staff were wonderful as well. It is also located very close to a bunch of restaurants to suit your fancy.

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank BWizMays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, July 27, 2014
Thank you for submitting a trip advisor review regarding your recent stay at our property.

We are delighted that you enjoyed your stay here and our property amenities. We look forward to seeing you back again! It is always a joy to have wonderful guests as yourselves.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 717-767-6931.

We appreciate your loyalty to our brand.


Sincerely,

Megha Shah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 7, 2014

The room is basic but the sheets are comfortable and there was plenty of room (we had a 2 queen room). During the night, we realized the toilet flapper was not connected (and the chain was missing) and had to make some quick adjustments to make it work. Next morning at checkout, mentioned the problem, and the room cost was adjusted with no fuss. The breakfast was better than I expected and there was plenty of room to sit. Excellent proximity to a number of dining choices. Certainly will return if in York.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zippydooToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, August 14, 2014
Dear Guest,

Thank you for Trip-Advisor review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931.


Sincerely,

Megha Shah
General Manager
BEST WESTERN Westgate Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014

Really hard to get off and on the freeway from. The streets are convoluted and strange. This isn't the hotel's fault, but it does not make for an easy time getting to it, and the directions in AAA were unclear. The hotel itself has not been updated and is rather old and dated.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, August 14, 2014
Dear Guest,

Thank you for Trip-Advisor review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931.


Sincerely,

Megha Shah
General Manager
BEST WESTERN Westgate Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 28, 2014

I would recommend this hotel because of the caring staff and the quality of service. The hotel was convenient to shopping, not far from a casino and the Toyota/Utz Center. We had wonderful meals in neighboring restaurants and would highly recommend this hotel as being a central location to stay when trying to see some of the nearby sights and cities. The room was not expensive and gave you excellent service and a home away from home atmosphere.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank traveloes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, July 27, 2014
Thank you for submitting a trip advisor review regarding your recent stay at our property.

We are delighted that you enjoyed your stay here and our property amenities. We look forward to seeing you back again! It is always a joy to have wonderful guests as yourselves.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 717-767-6931.

We appreciate your loyalty to our brand.


Sincerely,

Megha Shah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harrisburg, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2014

the hotel was a no frills room that was very comfortable and a great value. The staff was very helpful and the room was well stocked and immaculate. The location was near everything I needed and close to the site of the meeting.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meg S, General Manager at Best Western Westgate Inn, responded to this review, June 25, 2014
Dear Guest,

Thank you for submitting a trip advisor review regarding your recent stay at our property.

We are delighted that you enjoyed your stay here and our property amenities. We hope that you will come back again!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 717-767-6931.

We appreciate your loyalty to our brand.


Sincerely,

Megha Shah
General Manager
BEST WESTERN Westgate Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Westgate Inn

Property: Best Western Westgate Inn
Address: 1415 Kenneth Rd, York, PA 17408-2235 (Formerly BEST WESTERN Westgate Inn)
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 25 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Westgate Inn 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Best Western, Hotels.com, Expedia, Travelocity, Hotwire, HotelsforEveryone, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your Best Western Westgate Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Westgate Hotel York
Best Western York
York Best Western

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