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“Nice hotel on edge of town near US30”

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Best Western Westgate Inn
Ranked #15 of 26 Hotels in York
Reviewed October 21, 2011

This is a nice 3 story hotel on the northwest side of York. Room was well equipped and the staff was helpful. They have a large breakfast room with a good variety of items in the morning.

There are a couple of chain restaurants nearby, but I went downtown to the brew pub for dinner.

  • Stayed: September 2011, traveled solo
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1  Thank Buzzhombre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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327 - 333 of 360 reviews

Reviewed September 12, 2011

My husband stays here when he's traveling for business. I've joined him a few times & we've only had one plrobe & that was resolved right away(someone had been smoking in our room prior to our arrival-they gave us another room). The staff is great, breakfast is nice, close to several resturants, shopping malls & many attractions. Reasonable price also.

  • Stayed: August 2011, traveled on business
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1  Thank Dab1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

Never in my life have I experienced a worse check in procedure than at the BEST WESTERN Westgate Inn in York PA-despite having confirmations.

Not only did they say that they did not recognize our AAA reservation confirmation and blame it on their computers, but they also gave away one of my guaranteed reserved rooms which I had confirmed 2 hours prior to my arrival. They then tried to tell me that some woman called in and cancelled one of our rooms the previous day.

The employee at the front desk realized that the hotel was clearly at fault but needed approvals from her manager in an attempt to rectify the matter. She called her manager and left messages requesting for him to come in to handle the problem as it was his group that was in town that sold out the hotel. He was MIA and was of no help once he was reached on the phone. Despite the facts that I had confirmation documentation in hand, he could offer no remedy other than have one of his employees "walk us" to a different hotel.

Only after personally checking rooms did the employee discover that the hotel was NOT fully booked and there were plenty of rooms available. By the time we were able to be checked in, we had already missed dinner reservations with friends and were forced to eat late at a different restaurant.

This was absolutely the worst experience ever having had to endure this kind of incompetence over what should have been a simple procedure. Best Western touts itself in its ads that they care. Well, I can tell you first hand that they definitely do not.

Best Western? I'm afraid not. It should call itself Worst Western. That would be truthful.

Room Tip: Definitely choose non smoking or first floor rooms. The third floor smells like cigarettes everywher...
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  • Stayed: July 2011, traveled with family
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1  Thank scott_snizek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buckhunter54, General Manager at Best Western Westgate Inn, responded to this reviewResponded September 13, 2011

The guest stating that we have bed bugs is far from the truth We have trained our staff on how to look for bed bugs We take extra precautions to prevent bed bugs Not saying it can not happen We did not have bed bugs then or do we have bed bugs now Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2011

We just stayed there for the Jeep show and found it to be nice, clean, and the staff was friendly. The breakfast was nice, too. If you're looking for a place to sleep and shower, this will exceed your expectations.

  • Stayed: July 2011
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1  Thank knscoggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

We made this reservation online. The front desk staff was nice and helpful. We were given a room on the 3rd floor. When getting off the elevator, you were hit with the strong smell of cigarette smoke residue. The room was a non-smoking room and did not smell. Due to the ice maker on the 3rd floor not having ice for two days, I had to go down to the 1st floor to get ice. The first floor did not smell of smoke at all. The room was comfortable and nice for the money. I would just say make sure you don't accept a room on the 3rd floor if you don't smoke or don't like the smell of smoking.

Room Tip: If you don't smoke, stay off 3rd floor!!!!!!!
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  • Stayed: May 2011, traveled as a couple
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1  Thank RoadKing8084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2011

good for nights stay especially at the price on way to baltimore or DC. Rooms good size, fridge and micowave. Breakfast usual BW. Lots of places to eat nearby.

  • Stayed: April 2011, traveled solo
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1  Thank OntarioCanuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2011

The counter help took 20 mins to ck us in. Key cards didn't work and worst of all the non-smkg rm reeked and had ash trays all over. Total suckatude.

  • Stayed: January 2011, traveled on business
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Thank Kimofct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Westgate Inn

Address: 1415 Kenneth Rd, York, PA 17408-2235 (Formerly BEST WESTERN Westgate Inn)
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 26 Hotels in York
Price Range: $75 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Westgate Inn 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Best Western Westgate Hotel York
Best Western York
York Best Western

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