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Heritage Hills Golf Resort & Conference Center
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Reviews (251)
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Reviewed December 10, 2013

Heritage Hills Golf Resort & Convention Center is top notch in my book! We have used this location for numerous events from basketball banquets, parties/gatherings and 2 - 70th birthday celebrations. And on ALL occasions the service was spectacular, the food was amazing (multiple guests commented) and the staff were terrific to deal with and very accommodating!!!! We have always had a wonderful experience working with them! I would recommend this location to anyone!
Thanks Heritage Hills for making ALL of the events we have had there wonderful and a great success!

  • Stayed: November 2013, traveled with friends
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3  Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at Heritage Hills Golf Resort & Conference Center, responded to this reviewResponded December 11, 2013

Thank you for taking the time to share your feedback. We look forward to hosting you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Stayed at Heritage Hills with a group for two nights. The food in the pub was good and the hotel was clean and well kept. The rooms were basic and the beds comfortable, but the walls were quite thin and you could pretty much hear the conversations of the people in the rooms to either side of you. The air handler in our room turned on and off every 5 minutes and was so loud you couldn't hear the TV when it was on. It woke us up every 5 minutes until we were too exhausted to notice it.

The front desk staff was consistently nasty to adults and children alike. Our group was a boys soccer team (14 and 15 year olds) that had been directed to Heritage Hills by the soccer tournament after Heritage Hills elected to be a preferred hotel for the tournament. We've stayed at countless hotels over the years while attending tournaments and have never been treated so rudely. Our boys were respectful of the facility but apparently the front desk staff believed that everything the boys and the parents did was a problem (including things like sitting in the lobby). I'd suggest that Heritage Hill re-think signing up as a participating facility if they don't want people socializing in the hotel. They did not seem to mind the 17 or so rooms we booked during what would otherwise have been a VERY slow weekend for them in early December or the money we spent at the restaurant and bar. Beyond that, we were made to feel unwelcome. Fear not HH, we won't be coming back.

  • Stayed: December 2013, traveled with friends
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1  Thank T T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at Heritage Hills Golf Resort & Conference Center, responded to this reviewResponded December 11, 2013

Thank you for your feedback. We appreciate that you took the time to let us know where we fell short. Quality of service to our guests is very important. Would you mind calling Pat Lehman, our Director of Facilities and Hotel Manager at (717) 755-0123 x 640 to further discuss this experience? Thank you again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Every time we utilize a service or facility at Heritage Hills we have awesome experiences. First Impressions are lasting and the Team at Heritage Hills they understand how important this is each and every time. From the moment we drive onto the property it is clean and very well maintained no matter what time of the year. The staff is friendly and they genuinely want to make sure that your visit is exceeding your expectations. There is a quote by Maya Angelou that says:
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Every time we utilize a meeting room, host a seminar with a meal, stay in the hotel , dine in one of the restaurants, or play in the golf league, we feel great! Thank you Heritage Hills for doing a great job and making us feel wonderful on each and every visit!

Sincerely,
Dwight Honecker

  • Stayed: December 2013, traveled on business
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1  Thank Dwight H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at Heritage Hills Golf Resort & Conference Center, responded to this reviewResponded December 11, 2013

Thank you for taking the time to share your experiences at Heritage Hills. Thank you for being a loyal customer. We look forward to hosting you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Nice, quiet hotel. Good service, available parking, adequate room. Stayed here for a business trip. Front desk staff were courteous and responsive. Hotel is well kept and presentable. Prices were a little high.

Stayed: December 2013, traveled on business
1  Thank 101Vacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa H, Public Relations Manager at Heritage Hills Golf Resort & Conference Center, responded to this reviewResponded December 11, 2013

Thank you for your feedback. We are happy to hear you enjoyed your stay and hope you will consider staying with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

We did a conference with HH. They were great to work with and always tried to say yes! Property is very well kept, classy! Our group loved the food and felt it was a great value for what they paid. We had some challenges as any conference does, but HH worked with us to figure things out,

  • Stayed: November 2013, traveled on business
    • Value
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1  Thank Joel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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