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“Coming or Going?” 3 of 5 bubbles
Review of Four Points by Sheraton York

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Four Points by Sheraton York
Ranked #17 of 25 Hotels in York
Central Maine
Level Contributor
146 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Coming or Going?”
3 of 5 bubbles Reviewed May 16, 2010

This was our first stay at the Four Points by Sheraton in York, PA After spending several days there, we couldn't decide if this was a good hotel on its way down or one that had been struggling and was now on its way back up....
Our check-in experience was quick, smooth and pleasant.
Our first surprise came when we discovered that the hotel luggage carts just barely fit into the elevators. Took some skillful maneuvering to get a fully-loaded cart onto the elevator in a way that left room for more than one person to ride up with it. The maneuvering room getting off the elevators on the upper levels was also very tight.
The layout of our room was nice, with an entry-way like area just inside the door, providing acess to the bathroom, a medium-sized closet, and a space for a luggage stand; the main room itself was beyond, with the bed, an easy chair, and the standard desk and work chair area.
The flat-screen television mounted on the wall above the three-drawer dresser was a nice touch' the unfilled, untreated holes in the top of the dresser where the old television stand had been attached seemed out of keeping with Sheraton standards.
As we settled in, we discovered that there was no place near the desk to plug in a computer except in an outlet behind the dresser. A separate outlet, across the room and behind the easy chair, had an open receptacle, which we discovered was non-functional. We tried every switch in the room on the off chance it was a switched outlet -- no luck. Then we swapped the plug for the floor lamp from one receptacle to the other, proving to our satisfaction that one half of the outlet was, indeed, not functional.
The bathroom appeared ot have been recently redone, with a modernistic sink and open-fronted, slatted-bottomed vanity that included a built-in towel bar just under the counter. The spigot was a single-knobbed unit that looked very modernistic -- as you opened it, the water went from cold to warm to hot. The only problem was that once you got beyond a trickle of cold water flowing, everything was at full pressure -- in other words, there was no way to get a trickle or even a moderate stream of lukewarm, warm or hot water..... Looks like someone based the re-model more on appearance than practicality of use.... Sure, you expect a Sheraton to be fashionably stylish, but it also would be nice if things operated in a way that made them easy to use in a conventional manner.
Housekeeping also seemed spotty -- on a couple of days, we left a note requesting an extra towel or facecloth be left in the bathroom. Some days we got exactly what we asked for; other times we not only did not get the extra item we requested, we got only one hand towel or face towel for the two of us! Again, not the kind of service you expect from a Sheraton.
it also was a bit disconcerting to find that during our stay of several days, the vending machine for soda/juice/water on our floor was continuously "sold out" no matter what time of day we looked at it; yet the hotel kept it plugged in and running. Seems strange they'd spend the money on electricity and not put any stock in the machine. If they really want guests to buy their refreshments at the small emporium adjacent to the Front Desk, why not just unplug the machine and save the electrical expense? A sign near the front entrance also proudly proclaimed that there was an ATM available in the lobby -- yet it also sported an "out of order" sign for several days in a row.
The towel issue was discussed with the front desk as issues arose. The electrical and water issues were not because there wasn't a ready solution that the Front Desk could supply without redesigning or remodeling the room again....
We did find the hotel location to be very convenient and surprisingly quiet. It's located about the length of a city block off busy US Route 30 near the I-83 interchange. Yet during our stay we never heard traffic noises on what we know were two busy roads. With destinations in both Lancaster and Gettysburg, we found the location to be extremely convenient.
As noted in the beginnng, our stay was a mix of contradictions: a nice, convenient;y-located, quiet room in a hotel bearing the Four Points by Sheraton brand name, but lacking some of the attention-to-detail one usually expects at a Sheraton-branded property.
Nothing was so bad that we wouldn't stay at this property again if we were in the area, but it was disconcerting enough we might evaluate other choices before making the reservation.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MainerOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Milwaukee
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed May 11, 2010

This is definitely an older hotel that has been refurbished. Not well, I might add and not up to Sheraton standards, in my opinion. The hotel is very noisy and the walls are thin. The rooms are of adequate size and amenities. The pillows are ridiculously soft leading to a most uncomfortable night's sleep. Breakfast is served buffet-style and is patently average. The bright spot is the staff; very friendly and helpful. Any request was handled promptly. I will, however be looking for an alternate venue on my next visit to York.

Stayed May 2010, traveled on business
Helpful?
2 Thank Travel_Grl_Mke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southington,ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed April 1, 2010

This hotel looked so nice from the outside, the girl at the desk was accommodating and pleasant, but the room was nothing special. It had 2 double beds, and was small. The lobby was beautiful, and they had computers with internet access, which was a plus. No breakfast included, and the restaurant was a little pricey. But the real reason we picked this place was because of the indoor pool and hot tub, as we had seen on their website. When we asked to see the pool, the filter wasn't running (and looked like it's never run) so there was slime on the top of it, and we could see hair and other particles of dirtiness floating around. It was too gross to go swimming in that pool. I asked why the pool was so dirty, and the person said they had a bunch of kids over the weekend (spring break) so it got dirty. Really??? Isn't that what a filter is supposed to take care of? We only stayed one night instead of our planned 3 night stay, and left to find another hotel.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank randyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 1, 2009

I booked a night at the Sheraton York mainly as a rest point as I traveled. Honestly, I wouldn't have objected to additional nights at this hotel. Check-in was an absolute breeze. Literally, I had my room key in hand in under a minute. The rooms were mega clean. Also, this hotel offered a rarity for a Sheraton: free WIFI. The indoor pool was huge but they gym was adequate size but served its purpose. The hotel seems to have been renovated recently, it is in great shape. I was able to even get room service around 10pm at night. If I ever travel through the York area again, there's no doubt I'll stay at this resort.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roadwarrior353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 26, 2009

This hotel is so nice!! I stayed here a few years ago but they have dramatically improved the hotel, everything was new. Our rooms had a flat screens and very comfortable beds. This was great because our backs were sore from a 12 hour drive. Our rooms were well decorated and contemporary. The only issue i had was that the bar did not open till 4pm, but I guess not many people start drinking so early. The kids had a great time in the huge indoor pool. I would go back for sure next time I am in York.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TenTenFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 12, 2009

We stayed the first weekend of August, the surrounding area of the hotel had a rather pugnent smell in the evening (raw sewage smell) and was very prominent when i left one of the windows open one night. One of the beds frames had broken apart on use, i tried to fix myself but discovered that duct tape was the remedy prior and management tried to charge $100.00 for that one,(good try management) I would not stay here again even if they offered it free of charge. Not family friendly and it lacks of good management.

  • Stayed August 2009, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank 2112stryper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
140 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed August 8, 2009

Stayed there for ASA National's with my daughter's softball team. Rooms were clean and beds/pillows were comfy. Pool and hot tub was quite nice and well-kept.

Washer/Dryer were not working (which was quite important for uniforms). Found out the mid-week that they were working, the hotel just told us that so we would seek other ways to do laundry as to not "overload" their washer/dryers. Only having 1 washer and 1 dryer in a hotel with many floors also seemed ridiculous quite honestly.

Restaurant in hotel was costly and service was terrible. Couldn't handle serving dinner to a crowd of 12 kids and their parents...along with other guests. Food was mediocre at best. Bar was a nice place to gather for the adults at night, but the drinks were costly and the male bartender was not very friendly.

I would stay there again if I had to, but previously had stayed at the Wingate which offered the breakfast thing (which is so important during a softball tournament -- easy in and out in the morning). The Wingate was cheaper too.

  • Stayed July 2009
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank debdoodleNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton York

Property: Four Points by Sheraton York
Address: 1650 Toronita St, York, PA 17402-1921
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 25 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton York 3*
Number of rooms: 146
Official Description (provided by the hotel):
The Four Points York in the heart of the "Factory Tour Capital of the World." We're located at the intersection of Interstate 83 and US-30, and a short drive from local companies & area attractions. ... more   less 
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Also Known As:
4 Points By Sheraton York
Four Points By Sheraton York Hotel York
Sheraton York
Four Points York
York Sheraton
York Four Points

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