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“Great, great stay!”

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Homewood Suites by Hilton York
Ranked #3 of 25 Hotels in York
Certificate of Excellence
Baiting Hollow, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great, great stay!”
Reviewed July 5, 2013

Very clean and comfortable stay. No problem at all for a family of five with plenty of room. Breakfast every morning was perfect. Each day featured a different variation which kept the kids happy. Staff pleasant and helpful. Would defiantly stay again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lepup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 15, 2013
Pleasant, helpful, clean, comfortable, perfect....Love this review! Thank you! We are very glad that the kids loved the variation with our breakfast!! That is an important feature - especially when you are here for a few days - and don't want to eat the same thing every day!! Thank you so much for your kind review and compliments! Please visit us again soon! We look forward to it!
Kind Regards~Melissa Leonard, Director of Sales 717-434-1800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Mount Bethel, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 28, 2013

We are a large family and all felt very comfortable at Homewood Suites. The hotel staff was very helpful, prompt and courteous, particularly when asking for additional towels and utensils, etc. The location is equidistant from Hershey and Lancaster and because of the extra comfortable hotel experience, traveling was easily with my large family. We recommend the Homewood Suites for families large and small!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
Thank you for your kind recommendation and great review! We so appreciate your feedback on how accommodating our staff was - and how comfortable we were for your family! We do have a great location to visit many of the local areas and attractions. There are many interesting things to do in our area! Thank you again for taking the time to give us such an excellent review. Please visit us again soon!!!
Kind Regards~Melissa Leonard, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
2 reviews
Reviewed June 27, 2013

Having stayed in alot of different hotels that offer "hot breakfast" we were very disappointed. We stayed on a Sat night....Sun morning breakfast they had run out of many items. We went down for breakfast an hour before it was to close. A little disappointed for a Hilton hotel

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Terrie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
Thank you for being our guest! Our apologies on your experience with our Suite Start Breakfast. We pride ourselves on our wonderful breakfast selection and service. For you to receive anything less than an excellent experience at breakfast is unacceptable to us. We greatly appreciate you bringing this to our attention and have addressed this with the appropriate managers and staff. Hopefully, you can see by other reviews that this is not common at our hotel and our breakfast is something that guests typically have rave reviews about. As a result - we are taking a much closer look at our ordering procedures to be better prepared for our busy Summer months ahead! We strive to exceed all guest expectations in service and accommodations. With the help of constructive criticism like yours, our goal is to continue to improve for every guest to experience an outstanding stay!! Hopefully, you will be able to give us another try when back in the York area. Again, thank you so much. If there is anything that I may do personally ~ please contact me. ~Melissa Leonard, Director of Sales 717-434-1800
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Orlando, Florida
Level Contributor
201 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 24, 2013

We were graciously greeted by the front desk staff and that was the start of a great stay. The rooms are very clean--passed my 'slipper test'!--that means the floors do not leave dirt on the soles, good shower pressure, well made beds with soft linens, plenty of towels and a very nice breakfast. And we did not know we had a child next door until we came into the hall in the morning and heard some fussing so nice and quiet! What more could one want?

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zoe1mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
The Slipper Test!!! That is awesome! And I am SO glad that we passed!!! Thank you so much for a great review - top to bottom! What more could WE want!?:) We hope we have the opportunity for you to be our guest again!! Thank you for visiting with us!! Warm Regards~Melissa Leonard, Director of Sales 717-434-1800
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FREDERICK, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2013

We had a softball tournament and the family had a great time at the hotel. We enjoyed swimming in the pool and playing basketball. The room was big enough for everyone and had a full refrig w/ freezer and 2 burner stovetop. The breakfast was good and the staff even made visitors waffles and served them at their tables.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
Hope you had a great time and played well at the tournament!! Thank you for the review and highlighting our wonderful features, like our full kitchens and great breakfast service!! Hopefully those waffles added to a great game! We are also glad you enjoyed our pool and b-ball court! Please visit again soon! Thank you again! Warm Regards~Melissa Leonard, Director of Sales
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Danbury, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed June 11, 2013

This Homewood Suites is conveniently located next to I-83 in York, PA, not far from the York County Fairgrounds. The property is well-maintained and the staff very helpful. They provide full breakfast all week and offer dinner Mon-Thu. And because it's a Hilton, also qualifies for Hilton Honors.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
Thank you for an excellent review and pointing our some of our great features like our location and our wonderful meals! We look forward to having you visit with us again as your travels bring you back to York! Thank you again!
Warm Regards~Melissa Leonard, Director of Sales 717-434-1800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterville
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 7, 2013

When checking into the Homewood the person woking at the desk was very unfriendly even after presenting my hilton honors gold membership card i was not greeted as a member then she told me i could not book the military rate and asked if i was orders. I have never been questioned about being on orders over the 7 years i have been a hilton honors gold member and i thought that was very unprofessional. Then I had problems getting the proper rooms and felt i was not informed of what was availible. I eventually accepted 2 rooms down the hall from each other to accomidate my large family but was not happy being away from each other so i pulled up the Homewood rooms on my labtop and saw that there was a 2 bedroom suites availible. I went back down to the desk and asked to speak to a manager but was again questioned by what i needed which i felt was very unprofessional.When the manager came out i told her that i felt the desk staff was rude and unfriendly and did not tell me about the large room and again the desk staff innterupted and argued about it saying that is not true which i felt was just calling me a liar again rude and unprofessional . At this point the manager did intervene and was able to book us the 2 bedroom suite and did adjust the price to the military rate. The whole check in experince was the worst i have ever experienced at any Hilton Honors hotel i have stayed at.
Other than the check in the hotel is very nice and the complimentary dinner and breakfast was great. The food staff was very friendly and went out of there way to help my children with anything they needed (Great Job). The suite was one of the best i have stayed in and the hotel was very clean. The TERRIBLE service rating i gave was just for the front desk because the rest of the employees went above and beyond too bad one bad apple spoils the bunch.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodYorkMgmt, Director of Sales at Homewood Suites by Hilton York, responded to this review, July 1, 2013
Thank you for being our guest and for the wonderful feedback on our beautiful property. Thank you also for your constructive feedback on your arrival! Our apologies on the issues and confusion that you experienced while checking in to our Homewood. We greatly appreciate you bringing this to our attention and have addressed this with the appropriate managers and staff. Hopefully, you can see by other reviews that this is not common at our hotel. As a result - we are stepping up our guest arrival training procedures! We strive to exceed all guest expectations in service and accommodations. With the help of constructive criticism like yours, our goal is to continue to improve for every guest to experience an outstanding stay!! Hopefully, you will be able to give us another try when back in the York area. Again, thank you so much. If there is anything that I may do personally ~ please contact me. ~Melissa Leonard, Director of Sales 717-434-1800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton York

Property: Homewood Suites by Hilton York
Address: 200 Masonic Dr, York, PA 17406-3259
Phone Number:
Location: United States > Pennsylvania > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in York
#1 Romantic Hotel in York
#2 Family Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton York 3*
Number of rooms: 91
Official Description (provided by the hotel):
The Homewood Suites by Hilton is York County's all suite and extended stay hotel, offering unique rate tiered discounts based on your length of stay. Our property is located in northern York and provides easy access to and from Interstate 83 and Route 30. Our beautifully appointed guest suites are 35% larger than the average hotel room, providing room to work and the space to relax. The hotel is within close proximity to many Fortune 500 companies, shopping malls, restaurants, sports complexes and companies that offer factory tours. The Homewood Suites by Hilton - York is the perfect choice for guests with long term lodging needs. ... more   less 
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Also Known As:
Homewood Suites By Hilton York Hotel York

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