Let me first begin by saying that October 6, 2012 was my FIRST trip to Shady Brook Farm for the Fall Fest. I do not have internet access at home (as it is I am writing this from a friend's computer), so I called to inquire about admissions pricing, what was included/not included in the admissions, etc. I was informed by the woman I spoke with that the price was $12/person, and that EVERYTHING in the Fall Fest was INCLUDED at NO additional charge upon paying for admission. She went on to list what was included: wagon rides, inflatables for kids to bounce on, face painting, pony rides, pig races, corn maze, sand art, etc. I thought this to be a great deal and thanked her, and took my kids to Shady Brook. When we got there, I paid $48 for 2 out of my 3 children, as there is actually no charge for 2 and under,amazingly that part turned out to be true; my mother, and myself. I only had $20 more with me for food, as I was informed there were NO additional charges inside. The gate where we purchase our tickets is where the congenial and nice attitude of the employees ended. I was met with ignorance and rude attitude from every employee I interacted with. First was when several customers complained to the food stand that there were NO prices listed on her sign, simply what was offered. We were told "not to tell an employee what to do, and take our attitude up with a manager". We were not rude about this, we were polite as can be, and in hindsight, that should have been my "red flag" to hightail it out of there! It only got worse from there. Ever event I took my children to, they were charging for, and the employees were ignorant to me about why I was confused! I apologized what seemed like a million times, explaining it was my first time there, and reiterating what I told on the phone by a SHADY BROOK employee! Within an hour I'd had enough and as we were leaving, I spoke to a manager. This "manager" looked like she was about 19 years old and had the attitude of a snobby 16 year old. I was actually called a LIAR, that no one at Shady Brook would EVER tell someone such information about pricing, and "how DARE I suggest her employees would have a rude attitude". I responded with "yes, it must be shocking, considering YOU have one too and just called a customer a liar!". What was obviously a misunderstanding about pricing quickly turned into employees being exceptionally rude, and it just escalated out of control. Had they been nice and congenial about it, things would have been much different. Perhaps the woman I spoke with was new or had wrong information; why is that so hard to say? Maybe she is not new, and they lure customers in by lying about ticket price. Sadly I am believing the latter now, due to terrible attitude of them all! Let me just say that it's obvious much of the attractions inside were NOT included; however, I had no way of knowing that, considering it was my first time to their Fall Fest, and I was sadly misinformed when I called.
Bottom line: Shady Brook Farm is called "Shady" for a reason. Apparently they have no problem LYING to customers about admissions ticket price, and then cop an attitude when they are called on it. I would not recommend Shady Brook Farm to ANYONE, unless you want to waste tons of $$ and be treated like dirt.