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“Jazz Festival”

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Crowne Plaza Hotel Reading
Ranked #1 of 7 Hotels in Wyomissing
Certificate of Excellence
westbusy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Jazz Festival”
5 of 5 bubbles Reviewed April 17, 2014 via mobile

The Crowne Plaza Hotel' s management is a phenomenal host for all guests visiting, especially during the Berks Jazz Festival. We have enjoyed each visit and the wonderful entertainment groups that are showcased. The Crowne Plaza Hotel rolls out the "Red Carpet" treatment for all those who visit. You are in for a wonderful time if you stay, dine or visitm

Stayed April 2014, traveled as a couple
Helpful?
1 Thank ohiobeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, April 19, 2014
Thank you fo r the kind words regarding your visit during the Jazzfest. We love having everyone come and enjoy themsleves. Its because of guests like you who make it better every year. Looking forward to having you bck next year!
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631 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
New York City, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 16, 2014 via mobile

We had late night dinner both friday and saturday nights during this event. The service and food were impeccable. The portions for the price were superb. The bar service, even with the heavy crowds during the concerts, was correct and prompt. Kudos all round!!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank BronzeBaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, April 19, 2014
Thank you for your nice words about your recent trip to the Crowne Plaza. I am glad you were happy with the service you recieved during the Jazzfest.
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Willingboro, New Jersey
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

It's always wonderful walking back into the Crowne Plaza!! I love this hotel!! As host of the major events of the Berks Jazz Fest, this place is great and does a phenomenal job. The lobby is decorated beautifully each year and very accommodating to the festival goers with seating, bar and food set ups. The restrooms are always clean which is definitely a plus and very important. I have watched the interacting of the staff, not only with guest but also with each other and find it most amazing. Everyone is treated like "family"!! I firmly believe attitude reflects leadership! With that being said the general manager Craig Poole is Awesome!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank divatgjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, April 15, 2014
Thank you for your kind words from your stay here. We are family and the guests who come in are our extended family. This is our culture at the Crowne Plaza we love to make heart connections with ur guests. We are looking forward to your coming to visit us again
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Reading, Pennsylvania
1 review
5 of 5 bubbles Reviewed April 7, 2014

Since I did not stay at the hotel overnight I cannot comment on the rooms. However, I did attend a seminar there and it was very nice. Staff was friendly and helpful. The lobby, restrooms and meeting room were nice and clean. There was a light meal served and the dining tables were set up beautifully. It was a very comfortable atmosphere for a seminar and I'm glad I was able to attend.

  • Stayed March 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DJ2420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, April 15, 2014
We are glad you enjoyed your seminar in our hotel. We hope you will come back and visit us again soon and experience an overnight stay with us.
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Philadelphia, Pennsylvania
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
4 of 5 bubbles Reviewed April 6, 2014

This our 2nd year visiting this hotel for the Berks Jazz Fest and once again we had a great time. I want to personally thank the Manager Mr Poole for his warm hospitality, it was also a pleasure to meet his wife; he is just an all around cool guy. I asked him does he ever sleep, because it seemed where ever we were during all the festivities, he was somewhere near by always greeting guests and never looked tired of doing it . He sets a fine example for hospitality especially during a very busy weekend.

The staff was very pleasant, hotel very clean, and our room, although we would have preferred one of the tower rooms, it was fine during our stay. We stayed in the tower rooms last year, and were spoiled, so when I tried to book this year far in advance, I had no luck. Hopefully next year we can get a tower room (fingers crossed)

I also like the signs that were put out in hallways late at night to remind guests who were still out and about, to keep the noise down and be mindful of guests who are sleeping. Nice touch!

The food was quite good, although we did miss having more choices like we did last year and I think the hotel should really consider offering more food options if the event will be "themed" as it was this year. Even if its just hot dogs, and hamburgers because not everyone wants a big meal between shows.

Overall we enjoyed our stay. It is the best place to stay during the jazz fest. I consider it the king of all hotels in the area for meeting and greeting with the artists, jam sessions, and main concerts, although any concerts off sight were not very far away, so the hotel is very central to other places. The shopping center and several restaurants within walking distance, is an added bonus.

We are looking forward to 2015 as the Berks Jazz Fest celebrates its 25th year!

Room Tip: Book early for the jazz fest
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise71594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, April 15, 2014
Thank you for your great review on your stay at the Crowne Plaza. We love to hear how everyone enjoyed all the hard work the staff put into the decorations. We can't wait to have you back next year.
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1 review
5 of 5 bubbles Reviewed April 5, 2014

Great staff. Manager was awesome will stay again. Rooms clean service great. Location was easy, plenty of shopping and eateries. Hotel entertainment and food top notch. Room service and cleaning staff on point.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anniebonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Manager at Crowne Plaza Hotel Reading, responded to this review, April 7, 2014
We love to hear when guests enjoy thier stay and have a good experience with us. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, MD
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

This past weekend, I attended The Berks Jazzfest at this property.The staff was wonderful. Especially, the General Manager, Craig Poole. He was always smiling and greeting his guest and performing jazz artist. The property was completely sold out for the following weekend and Mr. Poole "found room at the inn" for my next upcoming stay. I have stayed at this hotel several times before to attend the jazz events and Crown Plaza is always accommodating to it's guest. They have a new chef and the food was delicious. Their breakfast buffet is worth the cost. Joe, the maintenance guy was very friendly and responded quickly to tighten a loose cable wire in the room. I didn't even have to call the front desk, he happen to hear me mention it while I was in the lobby and stated, "I can fix that for you". Again, everyone was very helpful and pleasant.

Room Tip: Complimentary coffee is served. Pool area is nice when enjoying a cup of "Joe"
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelBug1373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Manager at Crowne Plaza Hotel Reading, responded to this review, April 3, 2014
Thank you for your wonderful review and kind words! We believe that creating a memorable experience for our guest is a team effort across all departments. Thank you for recognizing the effort from our staff, t What you said about craig is100% true, We look forward to seeing you again!
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Additional Information about Crowne Plaza Hotel Reading

Property: Crowne Plaza Hotel Reading
Address: 1741 Papermill Rd, Wyomissing, PA 19610-1207
Phone Number:
Location: United States > Pennsylvania > Wyomissing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Wyomissing
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Reading 3.5*
Number of rooms: 265
Official Description (provided by the hotel):
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton

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