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“Excellent”

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Crowne Plaza Hotel Reading
Ranked #1 of 7 Hotels in Wyomissing
Certificate of Excellence
1 review
“Excellent”
5 of 5 bubbles Reviewed December 17, 2013

Always accommodating and always looked forward to the staff there are extremely friendly and always helpful! I would definitely recommend this place for anyone who is looking for somewhere to stay! Eric Brown Is a Wonderful manager and could not imagine the place without him!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ariel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 20, 2013
We appreciate you taking the time to recognize our friendly and helpful staff! We are a team here, throughout all departments, and we try to provide great service within all aspects of our hotel. Thank you for recommending our hotel for guests looking to stay in the area! Eric Brown is also wonderful, our Assistant GM, and tries to improve the hotel for our guests on a daily basis. Happy holidays!
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632 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Glenside, Pennsylvania
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 17, 2013 via mobile

This was my second stay at Crowne Plaza near Reading, PA. I travel often for work and have rarely encountered a nicer, more helpful staff. They make you feel like you are visiting them and not just staying in one of their rooms. It snowed this morning and when I went out my car was cleared off! Franklin at Prime is a wonderful host at the bar and makes everyone feel comfortable, which is so nice when you are away from home. The front desk staff are also very helpful. I will stay here anytime I return.

Stayed December 2013, traveled on business
Helpful?
Thank fosterknts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 20, 2013
Thank you for taking the time to recognize our staff! We really appreciate you noticing how helpful and kind we are, because we want to make the Crowne Plaza your home away from home. You are family when you stay here, and are glad you feel so comfortable at our property!We love to accommodate our guests when it snows, and take the time to dig out vehicles and scrape ice and snow off cars in the morning before you wake up. It's a team effort from engineering, to housekeeping, to our management, and any staff that is available to help make someone's day a little brighter. We know it helps our guests, and is just part of our culture and what we do! Franklin is a character, and provides a very high level of customer service to our guests. You're completely spot on, he takes the time to get to know you, and is a great host. We hope to see you soon, and happy holidays!
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Ocala, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 17, 2013

My girl friend often stays at Crown for her business group meeting. She always brags about how nicely she gets treated. I had to make a trip to Reading area and she recommended that I stay here. I spent a night and was not impressed at all. There was a huge price difference between what I paid and what my girl friend pays with group rate. I would not had cared about price if the service levels are high. I did not experience anything different than what you would experience at Day's Inn or Best Western other than the hotel is very well decorated. I would have paid less than half at other hotel. The room was less than average. It was noisy and had very slow drainage in the bath tub. The room was not spotless rather it did not appear clean. There were couple of hair on bed sheets, I requested shaving cream and had to wait for 30 minutes. The breakfast was not free but pretty expensive and quality was average. I would give this hotel 1.5 stars.

Room Tip: Explore other hotels in the area.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 18, 2013
Thank you very much for your feedback because we are always striving to improve our guest experience. We appreciate how much your girlfriend enjoys our hotel, as we pride ourselves on our customer service and taking great care of our guests, and are very disappointed that you felt you did not get to experience that aspect of our hotel. If we are made aware at the front desk, we are always more than happy to honor rates for the loved ones of our business guests and group guests. Please contact me directly: ksickles@readingcp.com, if you have any questions. I would be happy to talk to you about qualifying company rates for future stays with us, and we would love the opportunity to make your next stay more successful. Happy holidays!
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Wanamie
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 12, 2013

Thiis an outstanding destination for both business and pleasure. Staff is courteous and attentive. Have stayed here a number of times and will continue to do so. The best staff in the business. Check in was quick and easy...staff was friendly.

Room Tip: Recomend a room near the pool.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 14, 2013
Thank you for your high regards of our hotel! We are very happy you are able to enjoy yourself and relax at our property when on business. We try to provide an environment that is centered around our guests, and are glad you can feel that. Thank you for recognizing our attentive and friendly staff, and are pleased that your check in was quick and easy! Our front desk agents are a wonderful team of warm outgoing personalities, and customer service minded individuals. We hope to see you soon, and thank you for being part of our Crowne Plaza family.
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Pascoag, Rhode Island
1 review
5 of 5 bubbles Reviewed December 11, 2013

What a wonderful experience I had at the Crowne Plaza Redding PA (Wyomissing). Each and every staff member bent over backwards to help us with luggage, finding our rooms, renting a car, giving us transportation via their shuttle to get the rent-a-car and just being concerned if we needed anything. Their smiles were contagious. Our rooms were plush and well appointed and very clean and comfortable. At the front desk, there was a biography of the people working the front desk so I felt I knew them and that they were friends. We were members of a church group from Rhode Island and as we were leaving all the staff members, from the chefs to the maids and front desk people, and the General Manager all lined up and waved to thank us for staying with them. The General Manager, Craig Poole explained that the staff understands that without guests, they would not have a job and they are so pleased to be working for Craig and Crowne Plaza. YEA! What an experience. A must stay!!!!!!!!

Room Tip: Every room great. We stayed in Miland wing. Hotel near Vanity Fair discount mall. We went to the...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraGieseke22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 12, 2013
Thank you for your wonderful review and kind words! We believe that creating a memorable experience for a single guest or with a group is a team effort across all departments. Thank you for recognizing our effort from the clean and comfortable rooms, the staff helping you with luggage, finding your rooms, renting a car, providing transportation to get to the rental car agency, and your grand send off with our staff bidding you farewell! What Craig our GM said is 100% true, that the staff understands that without our guests, we would not have a job. The understanding of this makes each and every one of us truly appreciate and cherish our guests, and want them to return to our property by going above and beyond to make dreams come true. We look forward to seeing you and your group again, and happy holidays!
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Worcester, Massachusetts
1 review
5 of 5 bubbles Reviewed December 10, 2013

I was on the bus trip also and have nothing but praise for this hotel and the staff. They wen't out of their way to accomodate us. They opened the kitchen to serve us lunch, assisted with loading luggage and shopping bags; and driving guests on errands. The rooms were large and comfortable. The hotel was clean and beautifully decorated. The icing on the cake was when the entire staff lined up outside the hotel to say goodbye to us!!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaReading, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review, December 11, 2013
Thank you for appreciating us and much as we appreciate you! We know the guest experience starts the moment you drive onto our property to the moment you drive away. We want our guests to know we care, and are so happy you could feel that. Sounds like you got to experience many of the things our hotel has to offer: the food in our restaurant that's made with love, our close proximity to shopping destinations, our large comfortable rooms, and our staff lining up to bid your group safe travels. We hope to see your group again soon, and happy holidays!
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Stamford, Connecticut
2 reviews
5 of 5 bubbles Reviewed December 7, 2013

It doesn't get better than this hotel. The General Manager greeted us personally and bid us Goodbye personally. The staff did the same. It was a delight from beginning to end. The camraderie, the food, the facility, the amenities were all above average. If you want to be treated like "YOU" really matter head for the Crowne Plaza in Wyomissing, PA. I can't wait to plan another trip and stay there. By the way there were 40 of us and everyone agreed, that's almost impossible, especially when the majority are females. Also, be sure to stop at the bar and meet "Franklin" the bartender, I don't even drink and I so enjoyed his personality. The only negative I could say is the I didn't have a chance to stay longer at this great hotel.

Room Tip: Any room will be great
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gloria p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpool, General Manager at Crowne Plaza Hotel Reading, responded to this review, December 8, 2013
Thank you for this wonderful review, It was our joy to get to meet you, enjoy your humor and to serve you. I will pass your message to all our staff and especially Geo , Heather (the staff singers) and to Franklin (our magical bartender). Have a great season in Flordia and we look forward to your return this spring. We will all be here to give you a big welcome and make your dreams come true.
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Additional Information about Crowne Plaza Hotel Reading

Property: Crowne Plaza Hotel Reading
Address: 1741 Papermill Rd, Wyomissing, PA 19610-1207
Phone Number:
Location: United States > Pennsylvania > Wyomissing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Wyomissing
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Reading 3.5*
Number of rooms: 265
Official Description (provided by the hotel):
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton

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