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Courtyard Reading Wyomissing
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Reviews (271)
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Reviewed October 20, 2009

I knew this hotel was new when I booked, but did not realize just how new until I realized that we may have been the first guests in our particular room (hairdryer had never been used). That explains some kinks in service, but I anticipate this to be a great option for travelers in the Wyomissing area.

As previous reviewers noted-- there is no tub, only a shower with a strange glass wall that only runs half-way down the length of the shower. Very modern and cool-looking, but if the showerhead is not angled just right, the water will end up puddling all over the floor.

The hotel lobby has the new format with an open bar/lounge area that seems to meet business travelers needs for a place to unwind in the evening and a gas firepit outside in a courtyard. The Starbucks/bistro area looked like it had a varied menu, but we only saw someone working there one time. They have the new Marriott "Go Board" in the lobby which is a large flat-panel TV that highlights weather, news, events and other local information, and has an interactive map. You can touch and retrieve info and print it to the front desk. Great for maps and local restaurants. Unfortunately, it was literally pulled out of the wall for service during part of our stay...

Another perk was that the hotel offered free wi-fi in the guest rooms, as well as the lobby. Most other Marriott hotels I have visited are still charging for in-room wi-fi.

The location is a bit difficult to reach, and there's nothing close by except the VF Outlet, a tapas restaurant, and McDonald's a block away. A small gripe, but the parking lot in front of the building had no paths through the landscaping to get to the hotel. You could be parked right in front of the entrance, but because of the landscaping you had to walk all the way to the end of the parking lot to go around to enter the hotel. (Not normally a huge issue, but it was pouring rain our entire stay and it was a pain to have to go all the way around the parking lot just to get inside).

I'm sure that the kinks will be worked out in this new hotel, and that it will be a great option for those traveling in this area.

  • Stayed: October 2009, traveled on business
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2  Thank hfitzger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2009

Brand new hotel. Getting into the lot isn't too easy, logistics weren't quite planned out, in the midst of office building and a restaurant. Awkwardly narrow hotel causes smaller rooms, the king suite I was in could barely be called a studio suite. Save the money and get the 'Queen Room', which I was told have tubs, as apparently only families traveling with children need a tub.

I wasn't too happy about the sloppy construction in the room, lack of a 'high tech connection box' as Marriott described, or the fact the suite said it was separated on the site. No high tech box, no disconnected suite, no video on demand / folio system even!

It seems this hotel was a great idea, alot of bad decisions that weren't quite focus grouped came to light. After I completed a survey, the owners of the hotel requested a phone call with me, which I entertained. They explained the lack of a tub in a suite as 'since most business men would rather want a shower' - Apparently I'm not the only one not too happy about the lack of tub (which was on the website also) - The owners told me this was actually an 'upgrade' , which I still doubt.

When it comes to the fable of the high-tech connection box, I was first told Courtyard would not allow it, when I mentioned the TVs in the suites were awkwardly small and looked odd, I was then told they would get larger TVs and try to get the high-tech connection boxes. Who ever knows if the suites will become true suites, or simply just king rooms with another dopey 32 inch TV.

I realized I stayed in the hotel only two weeks into their start, but despite the fact my hamburger from the 'cafe' was microwaved, right in front of me, the rooms were constructed sloppily. As a new hotel this is worrisome. Also no tubs, really?

To the common traveler who spends a few hours in the room past relaxing at the lobby / out all night, this is fine. I ended up having to spend multiple hours in the room, a video on demand box, or the high-tech connect box would've been great.

Instead I was stuck with my Mini Netbook for a botched presentation, a quiet desolate room without a Video-On-Demand box, and no tub to relax and unwind from a long trip back from Shanghai. The owners told me that they were 'unable to get video on-demand' systems due to their geo-location, which I'm not buying either. I'm a technician, I know better. I appreciate the call from the hotel owners, but in the end their remarks seemed to come off as callous and caustic, nor didn't care much about what I had to say after I explained I am not a 'hotelier' as they described it, just a younger business owner who travels quite a lot.

  • Stayed: September 2009, traveled on business
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2  Thank linuxtech09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

Husband and I went for weekend getaway. The hotel is new and beautiful! Room has shower, not tub. Pool is 3 and 4 feet. Whirlpool is not super hot, which is good for me. Exercise room had treadmills, weights, stair stepper. Lobby has 3 computers, a Starbucks/cafe, bar, and a reading room. No free breakfast (typical for Courtyards), but you can order hot foods at Starbucks day and evening. Similar approach to Hyatt Place... they have a menu of "basics" you can order from in the lobby. Convenient, quick, and more reasonable than a hotel restaurant. Front desk staff were great.... Starbucks staff were not, on two occasions, and we asked front desk to intervene, which they did. Slow, surly, and gave me very cold coffee instead of hot coffee with some ice to cool it down slightly. Room's bed was very comfy, and we had a sofa. Quiet despite wedding group on same floor. Front desk also gave us outlet mall coupons, which we used, and menu for Viva next door, which was good. Would stay there again.

  • Stayed: October 2009, traveled as a couple
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1  Thank tlhjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013
Google Translation

  • Stayed: January 2013, traveled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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