We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK Place to Stay- Great Staff- Hard to beat value- 3.5”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard Philadelphia Willow Grove
Ranked #2 of 4 Hotels in Willow Grove
Certificate of Excellence
virginia
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“OK Place to Stay- Great Staff- Hard to beat value- 3.5”
Reviewed October 1, 2013

Some significant mileage on this hotel, and a valiant attempt at subterfuge with video arcade like colors and décor when you enter the lobby, but undeniably upbeat nonetheless.

The rooms are unsually small, and although attempts at updating were made, the rooms still lack a "bright" feeling. Doors stick, scuffs and chips abound, fridges have all been removed and are very hard to come by upon request.

High volume of out of town wedding guests sourced a few drunk slobs pee’ing in the parking lot, indifferent to other guests in cars around them.

Staff is a highlight, welcoming, kind, professional, they sound like they want to help, even when they can’t. A+++ for getting this right. Makes up for a lot!!!

Large commercial restaurants on either side a few feet away.

Hard to beat value, with an indoor pool and hot tub, easy jumping off point to highways.

Taken together, if partial points were available, it's a 3.5.

Stayed September 2013, traveled with family
Helpful?
Thank PhillyFoodieVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, October 8, 2013
I wanted to take a moment and thank you for the positive feedback about the great staff at the hotel . Thanks for choosing to stay at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

204 reviews from our community

Traveler rating
    80
    70
    32
    12
    10
See reviews for
73
32
6
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Poconos, PA
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 17, 2013 via mobile

The hotel room was very clean and comfortable. Clean bathroom, nothing spectacular but clean! The beds were very comfortable but we were not fans of the pillows. The only thing our room lacked was a refrigerator! There was a place for one but unfortunately, it was not there.

We had a small patio on the first floor connected to the beautiful courtyard. The courtyard was beautifully landscaped and kept up very nicely. The patio and outdoor furniture were clean with not many lingering bugs.

The only issues that we encountered during our stay, besides the lack of refrigerator, were the rude housekeeper and an issue with our bill. We used a $100 gift card towards our bill but we our credit card was charged the full bill with no gift card credit to be found. After inquiring multiple times and a thirty minute wait, it was "found" and our credit card was credited. Strange.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missie9900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, September 30, 2013
I'm glad to hear that your stay was clean and comfortable. I apologize for the lack of a refrigerator in in your guest room. We do have refrigerators available upon request and about half of our guest rooms have them already in the rooms. Thanks for choosing to stay at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 12, 2013

I stayed at this courtyard for business. I stayed becasue it was close to appointment. The rooms seem really old and outdates.
1.) Carpets old and dirty
2) Furniture has a lot of wears and beat up a bit
3) bathroom old and needs a face lift

Lobby is a typical Courtyard lobby. Serves Starbucks coffee in morning.

I would suggest for the price you stay at the full service Marriott that is not to far away (off 476) becasue much nicer and not much difference in the price.

Room Tip: all are out dated and need a facelift
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernylloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, October 8, 2013
I wanted to take a moment and apologize for the issues that you had at the hotel. Please feel free to call the hotel directly to discuss this further. Thanks for choosing to stay at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 7, 2013

This hotel was a good choice for a visit to suburban Philly, New Hope and Peddlers Village.
My room was newly renovated in the latest Courtyard style. It was very comfortable and stylish. This is a first generation Courtyard, but it has been completely updated and looks very good. It has the traditional courtyard that the wings of the hotel wrap around. I like that design. The newer hotels lack that true courtyard element. I had a meal in The Bistro lobby restaurant. The food was passable, and a little overpriced. The employee who was handling Bistro duties was very friendly and helpful.
A couple "meh" things...The big touch screen Go Board didn't respond to touch all that well and was mostly frustrating to use. Also, the selection of TV channels could have been better.
There was a large family reunion going on the weekend I was there and it was fun seeing all of the activity going on. Livened up the quiet lobby quite a bit.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJr970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, September 30, 2013
I wanted to thank you for the great feedback that you have provided about your stay. Thanks for choosing to stay at the hotel ..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 24, 2013 via mobile

Stayed recently at this hotel and I think this chain works for business folks! The room was clean, bathroom was a good size, storage for clothes worked well etc. most noticeable was the bistro which works! Quick, respectable prices, decent food, good service! It works for anyone not looking for a special spa moment etc.....very, very nice!

Stayed July 2013, traveled on business
Helpful?
Thank Iplaysoccer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, September 30, 2013
I wanted to thank you for your positive feedback in regards to the great staff service at the hotel. Thanks for choosing to stay at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 10, 2013

I attended a family wedding and arrived at the Courtyard by Marriott around 12:00 noon to get ready for a 2:00 wedding. There were many members of our family staying at the hotel, and even with months of advanced notice, there were no rooms ready for myself or others. We all crowded in one room that was ready so that we could get to the wedding on time. Our air conditioner was not working, and it was not fixed after we notified the front desk. Sleep quality could have been good (comfortable bed), but it was hot and stuffy.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rebeccalaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, Manager at Courtyard Philadelphia Willow Grove, responded to this review, September 30, 2013
I wanted to apologize for the delay in getting you checked into the hotel. The property does our best to honor all early check in requests prior to the 3:00 pm guaranteed time. I also apologize for the air conditioning issue that you experienced qhile you were a guest at the hotel. Please feel free to contact me directly at the hotel to further discuss. Thanks for choosing to stay at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax Station, Virginia
Level Contributor
3 reviews
Reviewed July 9, 2013

I booked a block of rooms at this hotel for use by family and friends for my son's wedding last week. We had 51 rooms over the course of 4 days. Everyone associated with the hotel was extremely friendly, caring,and helpful, Sean, the manager, Brittany, his assistant and all the front desk associates were wonderful and accommodating. The rooms were ready, clean and very comfortable. They worked it out so those of us who needed adjoining rooms could have them. There are 2 restaurants/bars next door, one of whom we used for several parties, closing them down each night. They were great to us, too. I did not use the pool, but did walk through several times and it was always clean. It has a lift to accommodate people who might need assistance getting in and out. I did not use the Bistro but they had Starbucks coffee every morning. The front desk even had a cooler full of cold bottles of water as the weather was hotter than usual. Overall it was a wonderful week and we will definitely stay here again.

Room Tip: Our room overlooked the courtyard and was 4 rooms from the elevator and we never heard even a door c...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happycouplesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al J, General Manager at Courtyard Philadelphia Willow Grove, responded to this review, September 30, 2013
I'm glad to hear that you had a great experience at the hotel. Thank you for staying at the hotel and hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Willow Grove
0.5 mi away
Fairfield Inn & Suites Philadelphia Willow Grove
0.5 mi away
Hampton Inn Philadelphia / Willow Grove
0.4 mi away
SpringHill Suites Philadelphia Willow Grove
Show Prices
Show Prices
Show Prices
0.8 mi away
Residence Inn Philadelphia Willow Grove
3.2 mi away
Holiday Inn Express & Suites Warminster - Horsham
0.7 mi away
Days Inn Horsham Philadelphia
Show Prices
Show Prices
Show Prices

Been to Courtyard Philadelphia Willow Grove? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Philadelphia Willow Grove

Property: Courtyard Philadelphia Willow Grove
Address: 2350 Easton Rd, Route 611, Willow Grove, PA 19090-1105
Phone Number:
Location: United States > Pennsylvania > Willow Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Willow Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Philadelphia Willow Grove 3*
Number of rooms: 149
Official Description (provided by the hotel):
Break away from business as usual at the Courtyard Philadelphia Willow Grove Hotel. Our hotel in Willow Grove, PA is conveniently located off of the Pennsylvania Turnpike and 21 miles from the Philadelphia Airport (PHL). Our spacious Willow Grove hotel rooms feature luxury bedding and inviting spaces to work or relax in. With an open lobby space and complimentary Wi-Fi Internet, you can switch seamlessly from work to relaxation and back. Enjoy easy access to the latest news, weather and airport conditions via our Willow Grove hotel lobby GoBoard. Our on-site restaurant near Horsham, PA, The Bistro - Eat. Drink. Connect. provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. With two meeting rooms and 1,350 square feet of event space, our hotel is sure to make your next small meeting or event a success. Make your stay memorable with a visit to the PARX Casino and historic downtown Philadelphia while staying at the Courtyard Hotel in Willow Grove, PA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Marriott, Hotels.com, Travelocity, Expedia, Hotwire, TripOnline SA, Cancelon, Priceline, HotelQuickly and HRS so you can book your Courtyard Philadelphia Willow Grove reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Philadelphia Willow Grove Hotel Willow Grove
Courtyard Willow Grove
Willow Grove Courtyard
Willow Grove Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing