Stayed on this property for three nights. Arrival and check-in were fine. I did notice a train going by as there are tracks very close to this property but was assured that noise wouldn't be a problem. I was assigned a ground level room on the railroad side of the hotel. I thought this was odd since I had just brought up the train and the possibility of noise! Oh well. The second thing I notices was a musty "wet carpet" smell. I returned to the front desk and informed the gentleman there of the smell and asked if I could have another room. He said the hotel was full so no, but he'd send maintenance to see what they could do. What he sent was someone with some Febreze or something similar. The room smelled a little better but was still noticeable. Since I had no choice I figured I'd tough it out. Later as I prepared to get into bed I noticed dark, smudge looking marks on the duvet. I returned to the front desk and asked for it to be replaced. Two hours later someone brought me a freshly laundered one that I had to replace myself. The next morning as I went to open the curtains wearing only socks I discovered the reason for the musty smell. The carpet was wet in the corner nearest the window. Looked as if someone was working on the A/C unit there from the work-boot footprint left on the wet carpet.
Bottom line is that the room should have been placed out of service but wasn't. I expected better from a Hampton Inn property. Breakfast and such was fair but spread out all over the place.
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- Also Known As:
- Hampton Inn Philadelphia / Willow Grove Hotel Willow Grove
- Hampton Inn Willow Grove
- Willow Grove Hampton Inn