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“Genetti Hotel is just as classy today as it was yesteryear”

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Genetti Hotel & Suites
Ranked #3 of 14 Hotels in Williamsport
Certificate of Excellence
Akron
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Genetti Hotel is just as classy today as it was yesteryear”
Reviewed October 11, 2013

On a recent motorcycle tour through Northern Pennsylvania for the fall color tour, another couple, my wife and I decided to head south from the "Grand Canyon of the East", which was beautiful in itself. I remembered staying at the Genetti about 10 years earlier on a business trip and enjoyed my stay back then. I travel a lot for business and for a hotel to truly stand out - it really does have to meet all the comforts of home. I've stayed at countless big chain hotels, but you'll have to trust me on this one, that your experience at the Genetti Hotel is certain to be an enjoyable stay for you as well.
A full breakfast awaits you in the morning and they even have plate warmers (how long has it been since you've had a warm plate to put your eggs, sausages, corn beef hash, grits etc. on? Cool plate for the fruit bar. The Saturday night of our stay, the bar looked like it was doing a pretty good business, but since our daughter and son-in-law both work at Founders (A micro brewer in Grand Rapids Mi) we opted to try the microbrewery/restaurant across the street. Downtown Williamsport was very quaint and we took a stroll through downtown after dinner. We felt very safe - though one should always be cautious.
The staff was also excellent, from Alicia that checked us in and gave us some ideas on where to eat, to Jacob who spent a good deal of time going over all the historical photos on the wall with my wife. Jacob was very knowledgeable about the photos and made the conversation interesting – my wife enjoyed the journey through time.
We stayed in the “Bob Hope Suite” and my wife enjoyed the room so much, she said she wanted to stay there a week – just in the suite! There was a full size coffee maker in the room. The bathroom had all kinds of nice smelling soaps, lotions and potions. The room had two flat panel televisions – class – pure class, today, tomorrow and yesteryear. We will be back.

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
1 Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, October 22, 2013
Wow, thank you for sharing your experience with us here on trip advisor and for your comments about our great staff members. We will make sure that we pass this positive feedback on to them. We believe one of our best assets are our employees and we are always glad to hear when they impress our guests. We take great pride in providing an outstanding breakfast and are glad you noticed the small touches like warm and cold plates that other places have relinquished. We are thrilled you were able to enjoy our hotel and Downtown Williamsport. Our area and hotel has such a rich history and offers much to be enjoyed. Thank you again,
Kathy Taylor, Guest Services Manager.
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513 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Level Contributor
5 reviews
Reviewed October 11, 2013

This vintage hotel was a pleasant surprise. My wife and I had a room with ample room and comfortable bed. The 2 young ladies (Rachel and Jillian) at the front desk were extremely polite and enthusiastic about the hotel ... they started our experience there on the right foot. I would go back without hesitation.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank friends59dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, October 22, 2013
Thank you for taking time to share your review of your recent stay with us. We are thrilled to hear you had such a wonderful experience and hope to see you again soon on your next visit to Williamsport .
Kathy Taylor, Guest Services Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 5, 2013

As a professional flight attendant I stay in 4 hotels per week. Recently just escaping DCA and all the rat race for a birthday weekend, we drove to PA seeking mountains and peace! Spontaneously we stopped at GENETTI in Williamsport and fell in love with the old school quaint and history in this gorgeous property. The hospitality was above and beyond, the hotel smelled wonderful and was clean and safe. We had a beautiful mountain view and fabulous suite with French doors, top of the line bedding and they even took our small jack Russell!!! Zack at the front desk was amazing in his customer service, compassion and desire to make it a nice experience. His co-worker Jillian was equally as nice and accommodating. The breakfast was a 10!! Fabulous selection of buffet and home cooked dishes with again very hospitable employees. I recommend this hotel for a romantic getaway or just take the kids on an adventure. The two room suites are perfect for families. Thank you Genetti for making my birthday special. We really enjoyed the drive through the mountains, amish villiages and farms. Great trip!

Room Tip: they have Jacuzzi king rooms for couples, or doors closing out the kids!! Ask for Zack and Jillian!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sherri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, October 22, 2013
Let me start by saying Happy Birthday, delighted you had a great one and shared it with us. We're so glad our friendly staff was able to make the visit so memorable. Our breakfast is certainly something we like to boast about and love when others do it for us. We are happy to hear that you enjoyed one of our two room suites; we offer several different styles appealing to all different types of travelers. Again thank you for taking the time to share you experience with us and we hope to see you again soon on your next visit to Williamsport.
Thank you again, Kathy Taylor, Guest Services Manager.
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Shady Side, Md
1 review
Reviewed October 3, 2013

As the title says, Housekeeping, Front Desk, the GM, Food Services, Bar and decor made me feel very comfortable for the Beach Boys Concert Friday night. I love staying at the Four Seasons but this is a special Place. thank you Carlos L. Butch Boswell

Room Tip: The 4th Floor Suite was more than enough. Spoil me.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skysongster2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, October 22, 2013
Carlos, first we want to thank you for telling us about your visit with us. We may not be a chain but take great pride in our family owned historic hotel. We strive to provide a clean, safe, and comfortable place to stay. Glad that you found our accommodations enjoyable and hope to see you again soon on your next visit to Williamsport.
Kathy Taylor, Guest Services Manager
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Nashville, Tennessee, United States
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 22, 2013

I did a show at the PA Energy Games in Hughesville, PA on September 7th, and they put my wife and I up for the night at the Genetti hotel in Williamsport, PA. We love antiques and historic properties, so we were excited to find out that was where we were going to stay. The staff that was there when we checked in, and when we checked out, were exceptional! Thge room was spotless and the bed was very comfortable! The chandaliers in the lobby are beautiful - the photos on the walls tell a good part of the history of the hotel. People who have graced the property are very interesting. A treasure from days long gone, would strongly recommend a nights stay there for any occasion! Most enjoyable! And a great breakfast!

Room Tip: We were in room 200 - since it was a complimentary room it was not the top room at the property. Bu...
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  • Stayed September 2013, traveled on business
    • Value
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Helpful?
1 Thank wesstjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, September 25, 2013
We are so happy to hear that you enjoyed your stay here at the Genetti!
Thank you for noting the historic charm of our hotel & our friendly staff.
We really try to go above & beyond the 'call of duty' when it comes our guests.
When you are in Williamsport, come by and see us again.
Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelby Township, Michigan
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 22, 2013

We were in town for a wedding. The room they gave us for four people was tiny with barely enough room to turn around in the bathroom. Lights are poor, very dim and dreary. Terrible view. Old bed, very uncomfortable. Pillows old. And we had a 1960's style blow dryer with a vacuum cleaner hose. If we were charged $50 a night, I probably wouldn't have complained. But for $129 a night, there was no excuse to put up without such poor amenities.

We did complain. They did find a better room with more adequate bathroom facilities with a normal blow dryer. No hooks to hang towels. Old 1950's style plumbing. For the prices they charge, there is no excuse to have such poor amenities. They obviously are not putting any effort into renovations. Everyone we knew also had a complaint about the room quality.

Breakfast was a bad experience as well. The poor waitress was terribly overworked. Surely they knew in advance that the hotel was full of wedding guests that weekend. They could have brought in additional staff. Food selections were empty. No bowls, cups for juice. I could go on and on. Even the food at the reception was poor. We went back up to the room for snacks because we couldn't finish the dinner we were served. I needed a hacksaw for the chicken.

The only good part was the staff was friendly. It's not their fault they have cheap owners who aren't putting any money into the property. They were able to move us to a better room. They gave us a modern blow dryer to use. But they made no effort to reimburse or otherwise reduce our bill.

Save your money, go to the Fairfield Inn or Town House Suites. At least you will have basic amenities provided.

Room Tip: Ask for a large bathroom.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank jboat500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, September 25, 2013
Thank you for your feedback regarding your stay here with us! We apologize that we fell short at meeting your expectations and are fully dedicated to using your comments as a productive tool to improve upon.
As a historic hotel, no two rooms are alike. We do try to make sure that the 'smaller' rooms are sold last, however, during your stay we were sold out, making it difficult ot 'switch' rooms around. We did, upon your request, move you to a larger room.
All the mattresses have been replaced in the last 18-24 months along with pillows. We regret that these issues were not brought to our attention during your stay, so we could address them immediately.
We apologize that the breakfast was not up to standards. As you can see with previous reviews guests find our breakfast delicious & plentiful.
The entire Genetti staff is dedicated to superior quality and guest service and we are extremely sorry we did not meet your expectations. In the future we hope that you would give us a second chance to 'wow' you with our guest services and accomodations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2013

The staff was great providing all types of information; direction from Arlington , Virginia to Williamsport, Pa. They directed me to the entrance that was best for handicap accessibility.
The room was fantastic. # 527 with the jacuzzi in the room. The resturant food was great, adjusted for family type feeding. I will return in 2014 just to be treated like on a cruise.I was there for the Little League World Series. August 16th.

Room Tip: Talk with the reservationist , tell all your needs and wants.. They listen.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robertb5876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennisphreak, Front Office Manager at Genetti Hotel & Suites, responded to this review, September 25, 2013
Thanks so much for taking the time to post a review!
We take a great deal of pride in our customer service so we certainly appreciate you
recognizing us for that!
Our jacuzzi rooms are quite spacious and comfortable. Glad to hear that you enjoyed your stay here with us!
Looking forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Genetti Hotel & Suites

Property: Genetti Hotel & Suites
Address: 200 W 4th St, Williamsport, PA 17701 (Formerly Genetti Lycoming)
Phone Number:
Location: United States > Pennsylvania > Williamsport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsport
#3 Romantic Hotel in Williamsport
#3 Family Hotel in Williamsport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Genetti Hotel & Suites 3*
Number of rooms: 208
Official Description (provided by the hotel):
The Historic SureStay Signature Collection Genetti Hotel has been creating memories for world wide travelers since 1922. Our Convenient downtown location in combination with the hotels warm atmosphere and friendly staff make our hotel the perfect choice. We offer a variety of traditional rooms along with whirlpool suites and 'extended stay' rooms. Over 200 hotel rooms, 8,000 sq. Feet of banquet space, full service restaurant and bar & much much more!! We've got everything - all under one roof - to accommodate your needs! ... more   less 
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Also Known As:
Genetti Lycoming Williamsport
Genetti Lycoming Hotel Williamsport

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