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“Nice room, but wifi was terrible”

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Holiday Inn Express Hotel & Suites Williamsport
Ranked #7 of 14 Hotels in Williamsport
Certificate of Excellence
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice room, but wifi was terrible”
Reviewed December 11, 2013

Our stay was fine. The rooms are spacious and well maintained. The hotel wifi was completely unusable. It cut out every 2 min on my new laptop. Williamsport is a tiny town. If you are like me, and look visibly different from the residents, you will be treated with a certain amount of hostility. There were many holiday parties going on during the evenings and our room was literally jumping with loud music up til midnight for 2 nights in a row. The elevator was also very loud when closing. Our room was right by the elevator and quite loud late in the evening and early morning. The hotel is well located - you can walk to Kohl's, Wegmans and many downtown restaurants.

Room Tip: Rooms are quieter the further they are away from the elevator.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rubberducky17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Williamsport, responded to this review, December 29, 2013
Dear Rubberducky17,

Thank you for taking the time to share your feedback. I am happy to hear you appreciate our hotel rooms. I apologize for the challenges you encountered with the WIFI connection and level of noise. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Pennsylvania
Level Contributor
372 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed November 13, 2013

The hotel is obviously new and is very clean. The service I experienced was very quick from check in to check out. The location was good right off the highway and with easy access to the area. The breakfast bar was plentiful featuring regional highlights of the American southwest for the numerous frackers staying there. Grits, biscuits n gravy, & hot sauce are standard at the breakfast bar.
The room was quiet and overall can't complain at all.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank veffekt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 12, 2013 via mobile

Enjoyed two nights at the Holiday Inn Express. The room was very clean, loved the modern look and feel. Breakfast was above what I consider to be standard continental. The heated indoor pool was a hit for my 4 year old. The location of the hotel is great, close to Wegman's, which is a great place to catch a hot meal. Starbuck's and Panera are not too far either. I would highly recommend staying here!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDoyle79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 26, 2013

We stopped in Williamsport on our journey home to Ontario from Virginia. We targeted the Holiday Inn Express as I have always had a good experience with this hotel chain. We were not disappointed. The front desk hotel staff couldn't have been more friendly and accommodating. I wish I had paid attention to their names (stayed the evening of Sat. Oct. 19th). We got friendly, welcoming service, which was very much appreciated after a long drive. We asked about local restaurants and they even offered to call one of them for us to check their ours. After recommending their own restaurant, we decided to eat there instead.

Rooms (king room) for both us and the couple we were travelling with were very spacious and clean. The front desk staff even made a point of ensuring that we were on the same floor as our friends and only a couple of doors down the hall. We also asked for a room away from the elevator - which we received. If Holiday Inn has a reward system for great service, these 2 should be recognized. (a male and female staff member)

If you have a need to stay a night in Williamsport, I would have not have any reservations in recommending the Holiday Inn Express.

Room Tip: We had a room that was away from the freeway and did not have any noise issues.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzi52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsport, Pennsylvania
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 22, 2013

I was at a conference at the hotel and met my wife there to eat lunch. The person met us at the door and said seat yourself then disappeared. We went to the bar and waited and no bar tender showed up. The person who greeted us then came in and gave us a menu and took our drink orders (two diet cokes) and disappeared again and no bar tender still. After 10-12 minutes waiting for our drinks we got up and left. It was like the place was abandoned and someone forgot to lock the doors. P.S. the prices on the menu were outrageously high for what was offered. We definitely will not return and be ignored like that again.

Room Tip: Did not stay in a room just a conference and the restaurant on site.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Terraces-Architect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Williamsport, responded to this review, November 6, 2013
Dear Terraces-Architect,

Thank you for your feedback. I sincerely apologize for the poor experience you had in the restaurant. We highly value your feedback and rest assured that your comments will be forwarded to the restaurant management for review. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 30, 2013

Passing thru on our way to NY, Nate on the front desk on a slow Sunday night offered us a great deal. we were going to walk around an price three or more hotels but Nate was so helpful and willing to work with us on price that everyone was a winner.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2013

By son goes to the LL Baseball Camp. Since we live 4 hours away we spend the night dropping him off and another night picking him up. We did this last year as well and if (he will) goes next year we will again stay at the Holiday Inn Express in Williamsport.

We spent the nights of June 29 and July 4 at the hotel. This hotel gets it. Courteous service, clean rooms, a staff that helps, and you are made to feel at home.

Kathleen at the front desk was great, always had a smile. And Beth, she went out of her way when I noticed the Sunday morning we were to take my son to camp he catcher's mitt came unstitched. She went above and beyond helping me locate somewhere that can do a quick stitch job.

We look forward to staying there next July!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeteZ2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Williamsport

Property: Holiday Inn Express Hotel & Suites Williamsport
Address: 90 Pine St, Williamsport, PA 17701-6502
Phone Number:
Location: United States > Pennsylvania > Williamsport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Williamsport
#6 Family Hotel in Williamsport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Williamsport 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Williamsport, PA, this hotel is located downtown at the intersection of Route 15 and I-180. Guests of this hotel will enjoy 96 luxuriously appointed guestrooms and suites, including 27 suites, 11 of which offer fully equipped kitchens. Our comfortable rooms & suites feature plush bedding, with plenty of fluffy pillows, relax in your room and watch a movie on our 32' flat panel HD televisions, you'll enjoy your newest home away from home complete with refrigerators and microwaves in every room & suite. Complimentary hi-speed wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer. Take a dip in our indoor heated swimming pool and get your workout in at our exercise room. Guests of the Holiday Inn Express & Suites Williamsport will find this state of the art hotel to be well situated for visits to the Little League Baseball Museum, Pennsylvania College of Technology, Lycoming College, Knoebels Grove and the PA Grand Canyon. Our business travelers will love our hotels proximity to Susquehanna Health System, the Marcellus Shale project, Brodart, West Pharmacueticals and Siemens. Stay Smart at the new Holiday Inn Express & Suites Williamsport, PA ... more   less 
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Holiday Inn Express Hotel And Suites Williamsport

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