We booked a room at this hotel for a getaway weekend which included a Wilkes-Barre Penguins game. When we arrived, we encountered various construction vehicles in the parking lot. In the lobby there was a large display announcing the remodeling program they were in the mist of (apparently they will also be re-branded). The sketches of the new rooms looked rather nice but unfortunately the room we got was a "before" one. The furniture was beat-up and the bed had a crater in the middle. To add insult to injury, the window was blocked off with heavy plastic for our "safety & privacy" during the construction. I guess the workers had been looking into the guest rooms from outside. If I had not been tired from the trip and since it was late (we went to the hockey game before checking in), we did not complain or ask for a different room. The next morning the free buffet breakfast was adequate but I would not have paid for it otherwise. The bottom line is that we should had been informed of the construction beforehand and the hotel should have given a discount for the stay.
- Official Description (provided by the hotel):
- Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more less
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- Also Known As:
- Best Western Plus East Mountain Hotel Wilkes-Barre
- Best Western Plus East Mountain Inn And Suites
- Best Western Wilkes Barre