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“Perfect” 4 of 5 bubbles
Review of Holiday Inn Wilkes Barre East Mountain

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Holiday Inn Wilkes Barre East Mountain
Ranked #9 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Bois-des-filion, Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect”
4 of 5 bubbles Reviewed December 13, 2012

After a day of motoring it was super nice to be in a place where we could enjoy everything we needed. An interior pool, a nice Bistro, a clean room and comfortable bed.
Next time we can assure you that we will stop.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank DENIS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, December 20, 2012
Thank you for taking the time to complete your online review regarding your stay with us.

We are so glad that you enjoyed our hospitality while passing through the area.
Please come back again soon!

Kind Regards,
Mandy L
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

522 reviews from our community

Traveler rating
    306
    151
    36
    19
    10
See reviews for
174
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88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Indialantic, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

We checked in over a week ago and am still here. The staff has gone above and beyond the call of duty to make our stay as pleasant as possible. (My Father is in a nearby hospital) Check-in was a breeze, the bed is truly the most comfortable bed I have ever slept in, the food is excellent, the FREE shuttle takes me to the hospital daily (my car is also broken down in their parking lot) and "nothing is too much trouble" for the entire staff of this awesome Home Away From Home. No matter what we need, the attentive and efficient front desk folks make it all happen within seconds. (our needs and requests have been over the top) I spent 18 years as an owner of and B&B and large full service/fine dining restaurant. I had given up on eating out and traveling when I saw what customer service had evolved into. This place has restored my faith in hospitality. These folks bend over backwards. The pool, business office, free daily papers and other ammenities are lovely, though I haven't used them. They are also one of the few hotels left that have a few smoking rooms. Again, all about hospitality! Warning: Bring a warm coat. This town feels like the North Pole. Luckily for me, the staff and heating system is warm and fuzzy.

Room Tip: King bed is way comfy. Leave your blow dryer at home. Free local phone calls and toll free calls...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mdhf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, December 10, 2012
Thank you so much for taking the time to complete your online review regarding your stay at the
Best Western Plus East Mountain Inn & Suites.

We are so pleased to hear that you were happy with our hospitality. We will share your valued feedback to all of our hotel staff and management. It is much appreciated.

We hope your father is doing well and also your car......
We thank you for staying with us and hope you come back again soon.

Kind Regards,
Mandy L
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed December 1, 2012

Have occasionally stayed here around holidays. Last Thanksgiving, experience was not so great. Smokers walking in building and up elevator and in halls with lit cigarettes, and denied a 1 hour late checkout so I had to wait an hour and a half in the lobby for our Thanksgiving brunch reservation (and we had a very large group paying a significant sum). Hotel accommodations are not fancy, but have always been clean and rooms are large. Staff are consistently unfriendly and have a difficult time smiling (seriously, every time I've been there), but warm up a little if you are overly nice to them.

Room Tip: Some of the rooms have a microwave - ask if you want one.
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank PCCfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, December 10, 2012
Thank you for taking the time to complete an online review regarding your recent stay at the Best Western Plus East Mountain Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay with us. Our hotel is a non-smoking hotel except for a few rooms on the 7th floor. There is no smoking allowed in our common areas.This is very unusual, but I will share this feedback to the General Manager and also the front desk staff to ensure we are more aware to anyone smoking in non-smoking areas.

The front desk can only allow late check-outs if we are not busy. We have to take into consideration of our guests wanting to check in on that same day.

Thank you again for your time and valuable feedback. We hope you will give us another chance to provide you with friendly and superior accommodations on your next visit with us.

Kind Regards,

Mandy L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Forge, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 19, 2012

PROS:
Good location, near the turnpike. Well lit parking lot. Area appeared safe. Lobby entrance was nice, breakfast included was good. Room and bathroom in nice condition and appeared clean, though there was an foul odor we couldn't quite pinpoint. King bed was very firm, comfortable. Free Shuttle to/from the Mohegan Sun casino runs every hour on the hour. We were told that it runs 24 hours but after a certain time, you have to call the hotel for a pickup.

CONS:
Staff - Unfriendly/borderline creepy. Where I can appreciate anyone having a bad day and not being happy and smiling all the time, we found it odd that almost ALL of the staff we encountered appeared to have this odd/disgruntled manner about them. Receptionist didn't smile and appeared put-off by us at check-in (there were no other guests in the lobby at that time). The gentleman bartending at the Bistro came across as quite gruff but was attentive to taking our drink and appetizer order (we were the only guests in the lounge).

Room - Gross musty odor, similar to laundry that was forgotten in the washer for several days.
AC unit in the room was a bit noisier than most. Not necessarily a bad thing, but thought it odd that there was a bottle opener inconspicuously mounted inside the bathroom door-jam.

FINAL WORD: If I were to need a room again in the Wilkes-Barre area, I 'might' go back but would likely explore/exhaust other options first.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chel306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, November 26, 2012
Thank you for taking the time to complete an online review regarding your recent
stay at the Best Western Plus East Mountain Inn & Suites.

Allow mw to apologize for the staff being un-friendly and disgruntled. I have shared your
feedback with our General Manager Nadine Howe to ensure we handle this matter with
all departments to be sure this does not continue in the future.

If you do come back to the Wilkes-Barre area again we hope you do give us another
chance and also let the sales office know you are coming back.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gettysburg, Pennsylvania
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

The bed on which I slept was perhaps one of the most comfortable hotel bed on which I have ever slept. I got a goods night's sleep. Good parking availablility. And the waiter who took care of our private group was outstanding.
On the down side, the clerk who checked me in didn't seem to care one way or another that I was there.

I would stay there again.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JGKramb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, November 12, 2012
We thank you for taking the time to complete an online review regarding your recent
stay at the Best Western Plus East Mountain Inn & Suites.

We are so glad you had such a good night sleep and enjoyed your stay with us.
We will remind the from desk staff that you are one of our most valued guests.
We do hope you come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmette, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

The Best Western East Mountain Inn is a wonderful place to stop after a long day on the road. Our room has a view of the hills to the east, with a small rest area on each floor with the same scenery. We enjoyed gazing outdoors as the sun was setting, sharing a glass of wine. The pool is awsome, and a breakfast buffet is included. Friendly and helpful staff. Nothing else is required for a great visit.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grannyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at Holiday Inn Wilkes Barre East Mountain, responded to this review, November 6, 2012
We thank you for taking the time to complete an online review regarding your recent stay at the
Best Western Plus East Mountain Inn & Suites.

We are so glad you enjoyed your stay with us and hope you come back soon..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Wilkes Barre East Mountain

Property: Holiday Inn Wilkes Barre East Mountain
Address: 600 Wildflower Dr, Wilkes-Barre, PA 18702-7928 (Formerly Best Western)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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