I arrived at the hotel on what must have been a weekend to try the patience of anyone. Blistering hot weather, and computers crashing or stalling left and right. On top of this, the hotel seemed to be crowded to the brim.
On opening my hotel room door...finally, (the keys weren't working well...for "see above" reasons); my first reaction was "The bedspread is wrinkled" my second reaction? "The bedspread is WRINKLED!! This must mean that they DO wash the bedspreads.....Huzzah!!"
The room was well appointed, clean and very comfortable. I dined at the hotel bar (the restaurant wasn't open), and was served promptly and by friendly staff. The food (bar menu, plus restaurant menu choices) was obviously freshly cooked, and very good. I had the Tilapia with potatoes and asparagus. The fish was well seasoned, the potatoes piping hot and the asparagus done just right.
The complimentary breakfast buffet, was my first sign of just how stretched the staff were....there was a queue, and the staff tried to seat folk as quickly as they could. One lady, who I later discovered was Karen, the restaurant manager, dealt with the large crowd, and sometimes frazzled or disgruntled guests; with speed and calm. She "rolled up her sleeves" and mucked in rapidly, bussing tables, bustling about and keeping everyone as happy as she possibly could. Breakfast was good. The usual breakfast buffet fare, with the addition of some niceties. Fruit salad, yoghurt served in large bowls (so that we could decide how much to have); granola
And it was the niceties that made my stay extra comfortable. The stow-away washing line in the tub, the fruit salad; the very good shampoo; the later times for check out and end of breakfast; the attention of the staff; the piping hot and fresh food. These things made a good hotel, simply great. I'll be going back.
- Official Description (provided by the hotel):
- Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotels.com, IHG, Priceline and Booking.com so you can book your Holiday Inn Wilkes Barre East Mountain reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus East Mountain Hotel Wilkes-Barre
- Best Western Plus East Mountain Inn And Suites
- Best Western Wilkes Barre