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“Our Go to Place in Wilkes-Barre”

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Best Western PLUS Genetti Hotel & Conference Center
Ranked #2 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed December 3, 2013

Whenever we need a place to stay in Wilkes-Barre...this is the place. They are conveniently located on and off major highways while we are traveling thru. They have secure parking and have always been very welcoming. Reasonably priced also.

They have very clean and quiet rooms and some of the most comfortable beds I have EVER slept in. They include a free breakfast with your stay and we have always had a good selection and never left hungry. Good start to your day. We have only had the opportunity to eat there once at night but the food was good and fair priced. We usually get in later and order take out from one of the many delivery shops in the area.

They are always updating something while we are there. This time they have improved and put in a very nice business center off the lobby and were working on improving the front desk.

Dory was very friendly and helpful when we checked out. I asked for a particular piece of information which she tried to contact someone to provide about their hotel. In order not to hold us up, she took my email address and sent me the info promptly. We definately will be back when we travel thru the area again.

  • Stayed: October 2013, traveled as a couple
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1  Thank LetsGoNow17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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634 - 640 of 768 reviews

Reviewed December 1, 2013

The Genetti Best Western is a convenient location for anyone wishing to visit downtown Wilkes-Barre. Everything is within walking distance. The hotel is clean and comfortable, and they offer a breakfast buffet which is above average.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2013

Adequate. But they seem to be understaffed but that might be because they are under-customered. And why are there beds in the dining room.......? I chose this place because it had a restaurant which got an ok review. I wanted a drink and wine so didn't want to drive around an unfamiliar area. I was the only one in the place and had a slightly over cooked and tough steak for $30. But the complimentary drink was fabulous. It is hard to find someone who can even make a Negroni and he was a great success.

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Best Western
Thank Karin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013

Average room, decent welcome at reception although my Best Western Points standing (platinum) was ignored. On checking out, the clerk was plainly NOT there to serve us nor send us off with any cheer. No receipt was offered. Had to ask for it. Thank goodness the bed was comfortable and the room was quiet.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

Even though this hotel was undergoing renovations I would recommend it. The rooms were a good size, clean and had a balcony. The bathrooms were a little smaller but there was an alcove just outside of the bathroom with a sink and mirror. There is a restaurant onsite but we did not get to try it. You are in walking distance of the park, and many beautiful buildings and churches. I believe on of the buildings was a Mosque but am not 100% sure. All were beautiful. We were only about 10 minutes from the Mohegan Casino and even closer to several restaurants and businesses.

Room Tip: Since there are balconies I would imagine that summer time could get loud. Ask to be away from the p...
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  • Stayed: October 2013, traveled as a couple
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Thank pjwilliams69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at Best Western PLUS Genetti Hotel & Conference Center, responded to this reviewResponded November 15, 2013

Dear Guest,
Thank you for taking the time to review your visit with us. We are thrilled that you enjoyed your stay with us. We really enjoy our location in downtown Wilkes-Barre as there is so much to see and do. Just a short drive away is even more attractions and shopping. It’s nice having a little bit of everything. Your photographs of the area are beautiful! We hope to see you again soon!
Sam Wagner
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

The hotel was neat, nicely decorated and up-to-date. There is a mini fridge, coffee pot, and big screen tv's in each room. There's alos a business station where you can use the computer and printer if needed in the lobby near the front desk. The staff was kind a helpful and the price was extremely reasonable. Great place to stay! The location is great too, it's close to many amenities.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at Best Western PLUS Genetti Hotel & Conference Center, responded to this reviewResponded November 5, 2013

Dear Tara,

Thank you for your review. We are delighted that you really enjoyed your stay with us. Your kind words are greatly appreciated. We hope to see you again soon!

Sam Wagner
Manager

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Reviewed October 6, 2013

My wife and I stayed at Genettis for my cousins wedding reception .The rooms were A great price and clean and comfortable.From the time we walked in everyone was great.The front desk did A great job and was very friendly and the reception was perfect.The food was incredible and the staff and bartenders also were first class. We have absolutely no complaints and will stay here again. Thanks for the great time .

  • Stayed: October 2013, traveled as a couple
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Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at Best Western PLUS Genetti Hotel & Conference Center, responded to this reviewResponded November 5, 2013

Dear Darren,

Thank you for taking the time to review your stay with us. We are happy to hear you had a wonderful evening! Thank you.

Sam Wagner
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western PLUS Genetti Hotel & Conference Center

Address: 77 East Market Street, Wilkes-Barre, PA 18701-3116
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
#2 Business Hotel in Wilkes-Barre
Price Range: $91 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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