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“nice decor”
Review of Mohegan Sun Pocono

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Mohegan Sun Pocono
Ranked #5 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed February 23, 2014

This hotel was nice but not great. Beds were very comfortable but need more pillows as the ones on the bed(2) are very soft. Decor is very nice. Bathroom a bit small. Housekeeping staff was very nice and friendly and helpful. Heating -cooling unit a bit noisy.

Room Tip: Had a room on 2nd floor. This may be why A/C-Heating unit was noisy. Had to turn on fan to cool do...
  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank cbsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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906 - 912 of 930 reviews

Reviewed February 23, 2014

I stayed at this hotel after booking a NON SMOKING room through the casino. When we arrived there they told us they had no non smoking rooms left. They said that us reserving the room did not guarantee our preferences we made, that it was "first come first served".... We should have left then...the casino is fun, but the hotel needs to rethink its policy...I will never make a reservation there again, unless they change that horrible policy. Disgusting...

Stayed: February 2014, traveled as a couple
2  Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSun_PA, Manager at Mohegan Sun Pocono, responded to this reviewResponded February 25, 2014

Thank you for taking the time to leave us your honest feedback. We are sorry to hear that there was confusion surrounding your reservation and room preference. Please give out Guest Relations team a call at 570.831.3673 so we may discuss your experience further. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

We booked a room for the Valentines weekend 2/16/14. Check-in time is supposed to be 4pm. When we arrived at 5pm there were approximately 20 people waiting in line and it took the front desk agents over an hour to get to us. Upon reaching the front desk agent we were told our room was not ready and it should be only about 30 minutes.

After waiting 15 minutes to retrieve our vehicle from the valet, we waited in the parking lot for a call that was supposed to alert us of when our room was available. The call never came. We returned to the hotel around 7:30pm (after having dinner off the premises) and our room was still not ready. We were told by a woman named Deborah that housekeeping is very slow and a lot of them call-off from work often. She promised an upgrade on our room to the 6th floor.
Never happened. Finally got checked-in at 8pm into a 2nd floor room where the whole floor smelled of cigarette smoke, even tho our reservation was for non-smoking.

Overall. Awful Experience.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Meryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSun_PA, Manager at Mohegan Sun Pocono, responded to this reviewResponded February 25, 2014

Thank you for taking the time to tell us about your recent experience. We are very disappointed to hear that your stay was less than ideal and encourage you to call our Guest Relations team at 570.831.3673 so we can discuss this further. Thank you.

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Reviewed February 10, 2014

We were excited to try the newly opened Mohegan Sun Hotel. We've been to the property before to gamble and truly enjoy it. But where to start....

First, let me say that as an entertainment industry property, Mohegan Sun has the unique opportunity to impress their guests right out of the starting gate. Their job is to greet, register, and get their guests settled into the hotel quickly so the guest can get out on the casino floor and start spending money.

Upon arrival we selected the free valet parking service - no issues there. Upon entering the hotel at 4:15 PM we encountered a long line and 1-2 staff members to assist with check in. I say 1-2 because one or the other would disappear behind the wall for quite some time during each check in. It took us 31 minutes to check in to the hotel. THIRTY ONE MINUTES!

We reserved a suite and the room was average at best. The layout was very odd, which left it with a cut up appearance. There was no mini fridge or microwave commonly found in suites. The bathroom was nice, but the bathroom sink was a design disaster and counter space in the bathroom was virtually non-existent. The bed was comfortable but very tall. I'm 5'8 and almost needed to call for a step stool to get in (and out) of it. And there were only 2 pillows for the bed. Room lighting was sparse and the light bulbs by the bedside were barely strong enough to read by.

Check out was much easier but then came the valet service (or lack thereof) when we were ready to leave. The concierge finally came to assist and 21 minutes later (yep, that's TWENTY ONE MINUTES) we finally had our car and could be on our way.

The hotel staff was pleasant enough but this property seems to lack a competent and experienced hotel management staff who understand the benefits (to the customer and to the casino) of making a casino guest's hotel experience top notch.

We live only 75 minutes from the casino, so for us to want to stay here again rather than the convenience of driving home, the hotel management is going to have to really get their act together and bring their A game for guests.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank kja63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSun_PA, Manager at Mohegan Sun Pocono, responded to this reviewResponded February 14, 2014

Thank you for taking the time to leave us this review. We appreciate your feedback and hope that we'll have the opportunity to have you as our guest again in the future. We would welcome the opportunity to discuss your recent experience over the phone. Please feel free to give our Guest Relations team a call at 570.831.3673. Thank you.

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Reviewed February 10, 2014

Stayed sat. 2-8-14 the check in process takes 20 min or more, I told them wanted to pay cash they had already billed credit card hopefully charge was removed ok. Room was small and had a enclosed closet that stuck out taking up more space, Bathroom door has a huge frosted window with motion sensor light inside bathroom when bathroom light is on room lights up like a gymnasium through window. Walls are paper thin can hear people in other room like in same room with you. Also no refrigerator in room and just two small elevators just seem they took a lot of shortcuts.

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014

Stayed at the hotel this past week. The room was camped so the price great. Began with a little issue at check-in, it took roughly 15 to 20 minutes to do so. Never stayed at a casino/hotel where there are only three check-in lines (two in use this day). The room itself was nice, a little on the smaller side but who goes to a casino to hang in the room. The bed was very comfortable and the bathroom was nicely appointed. As for the casino, I seldom play slots, especially here. Lowest payouts in the state of Pa. Table games were fun and the dealers always top notch. Now here is my biggest issue. After a great night of gaming and enjoying some tasty adult beverages, I went to bed dreaming of an omelet and bacon. Made my way to the buffet (free buffet after $100 of play) only to find no breakfast buffet. What casino/hotel only has a breakfast buffet on weekends? Had to drive to a little diner nearby. Dear Mohegan... two words "Breakfast buffet"!! Still a nice hotel.

Stayed: February 2014, traveled with friends
3  Thank conigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014 via mobile

We work in the casino industry in Atlantic city. The casinos in AC should model themselves after casinos like this. Customer service was excellent. Everyone was very friendly and helpful. The rooms were beautiful . Shower was fantastic with steady hot water and great water pressure. The slots were a little tight but overall it was a great trip. This is one of our favorite destinations when visiting PA.

Stayed: February 2014
2  Thank UnderHisgrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSun_PA, Manager at Mohegan Sun Pocono, responded to this reviewResponded February 14, 2014

Thank you for visiting us and taking the time to leave us this great review! We hope you'll make the trip from Atlantic City to see us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mohegan Sun Pocono

Address: 1280 Highway 315 Blvd, Wilkes-Barre, PA 18702-7002
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 20 Hotels in Wilkes-Barre
Price Range: $146 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mohegan Sun Pocono 4*
Number of rooms: 238
Official Description (provided by the hotel):
Mohegan Sun Pocono, owned by the Mohegan Tribe of Indians of Connecticut is one of the most distinctive and spectacular entertainment, gaming, shopping and dining destinations in Pennsylvania. Situated on 400 acres in Plains, Pennsylvania, Mohegan Sun Pocono features a 238-room hotel with on-site spa and adjacent 20,000 square-feet Convention Center. It is currently home to 82,000 square feet of gaming space including 91 live table games, 2,300 slot machines and electronic table games, a variety of dining and shopping options, nightlife, entertainment and live harness racing. Mohegan Sun Pocono is within easy access of New York, Philadelphia, New Jersey and Delaware. ... more   less 
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