I frequent Arena weekly and have never ran into a problem until tonight. There was a Memorial Day special that clear stated in multiple advertisements that mixed drinks were $2. Having been to restaurant numerous times and being familiar with the menu my girlfriend and friend ordered drinks under the section labeled "Mixed Drinks" thinking they would be $2 as posted near everywhere, except the incoherent server-in-training who mentioned some sort of list but never bothered to bring us said list or inform us that the drinks beig ordered were in fact the full $5, until both were at least 2 drinks in a piece. We requested to speak to the manager from a snippy waitress that was overseeing the trainee. Five minutes later we were informed by the trainee that the manager was not willing to see us because it was busy. We said we would wait. When the manager did arrive nearly 40 minutes later, she waived our calm explanations of a mix up off, refusing to admit any error on her part or the trainees stating the ads were clear, even though they were not. After trying to explain further she walked away mid-sentence of my friend and refused to even come back near our table. The snippy waitress cooled off and tried to get the manager back to the table but we sat there for an hour and a half longer before finally deciding Arena Bar & Grill is not worth any more of our time, nor should it be worth a second of anyone else's. so much for putting the customer first. $5 cover for the worst experience I, and my party, have ever had.
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