Reserved a jacuzzi suite for my husband, three children, and myself and was told there would be a pull out couch for my 2 sons to sleep in and a rollaway crib for my daughter. Checked in and lugged my 3 children and our baggage to the room. Walked in the room to find a full kitchen, king size bed, tv, and a jacuzzi crammed into a very small room, no pull out couch. My husband and I walked down to the front desk asked about the pull out couch. The girl asks me if I'm sure there is not a couch. Then she calls the manager and he tells her he can bring up 1 twin size rollaway bed. First off 2 boys are not going to fit on a rollaway bed and there was no way a rollaway bed and rollaway crib would fit in that small room. They didn't have another room available so my husband and I had to load up out children and luggage and search for another hotel. They did not apologize and as we were walking out the manager says to the desk clerk oh I guess they don't want to stay with us. For $150 plus tax a night I am not going to have my children crammed into a tiny room and sleep on a twin size cot together. I would think that they should know how many people a room can sleep. The manager was extremely rude and I would not recommend this hotel to anyone. All rooms are not suites as they claim.
- Official Description (provided by the hotel):
- We are an all-suite property. We have full kitchens with a full refrigerator, microwave, dish washer, garbage disposal, stove(with oven), all of your utensils and pots and pans. It has a separate bedroom area and living room area. You can close off the door and have separate space. Our rooms are either 1 King Bed or 2 Double Beds with a pull out sofa. There is a dining room table as well as a work desk and DVD player in the living room. We have an indoor pool and hot tub, 24 Hour Fitness Center and a patio with BBQ grill. We are on the complex with TGI Friday's where you would receive a 10% discount. We also serve a hot complimentary breakfast 6:30-9:30am(10am on weekends)(omelets, waffles, sausage, bacon, yogurt, cereal, fruits, oatmeal etc). Our boardroom is 800 sq ft and it overlooks the valley with a large balcony. We are also pet friendly. ... more less
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- Also Known As:
- Host Inn And Residential Hotel Wilkes-Barre
- Residential Inn
- Host Hotel And Residential