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“Needs updating!!!!!!ASAP” 2 of 5 bubbles
Review of Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
Ranked #5 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Needs updating!!!!!!ASAP”
2 of 5 bubbles Reviewed November 29, 2010

This hotel needs a serious renovation. I was not impressed by the outdated decor. The rooms were very outdated along with the furniture. The television programming was very limited (33) channels so there was not alot of variety for viewing. Also, I has a sheet and a comforter that had a "body odor" smell and this was to keep me warm as the bed had no blanket. It was obviously that some of the linen on the bed were not clean and fresh. Hotels should be required to change out the comforters and pillows out frequently and have clean them to prevent the "smell". The staff was friendly and accommodating but when you look past the front desk to the back office it was very cluttered and messy. Something I would not care to see as I am checking in/

  • Stayed September 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank lmahoutx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilkesbarre, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 23, 2011
Imahoutx,

Thanks for taking the time to post a review about our hotel. I know other readers take cues from guests like you.

We appreciate the comments you have shared with us. I am sorry you had a less than pleasant experience while in Wilkes-Barre.

Please give us another chance. We would love the opportunity to dazzle you and show you what a great hotel we have.

Thanks,
Heather Fogle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

633 reviews from our community

Traveler rating
    363
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    60
    35
    10
See reviews for
206
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Harrington, Delaware
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 10, 2010

Of course you have the Hilton name to rely on, but this hotel really does has it all; the professional and most accomodating staff are eager to make your stay pleasant and memorable. The rooms were clean, comfortable and roomy. This hotel has the perfect location to shops, restaurants and Mohegan Sun and Pocono Downs. It was the perfect stay for us!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DelawareDarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilkesbarre, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 23, 2011
DelawareDarlin,

Thanks so much for staying with us during your visit to Wilkes-Barre.

Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention at the front desk team.

Thanks again for the kind words and we really hope to see you the next time you are in Wilkes-Barre!

Sincerely,

Heather Fogle, General Manager, Hilton Garden Inn Wilkes-Barre, PA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 21, 2010

Bright cheery staff.Lobby always feels like Springtime. Spacious rooms,fine gym & pool.I drive an extra hour to stay here.JFC

  • Stayed October 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meeseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earth
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed October 9, 2010

I have stayed at HGI @ many many times since more than three years now. I have experienced very poor to poor to acceptable to average service for numerous reasons. The rooms are average and older now. I've stayed in better newly renovated rooms at the nearby Hampton and Fairfield Inns. The breakfast is very good at a good rate or complimentary if you are a diamond hhonors member. The service staff range from average to indifferent; again I've experienced way better care and service at much lower price at the Holiday Inn Express, Fairfield Inn, and Hampton Inn in that order.

For an overnight stay, this property could be average to awesome but for someone staying there two nights every week, expectations are heightened. So overall, this HGI was average and a bit lower value proposition for me. It could be widely different for others.

  • Stayed June 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank DealDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union City, New Jersey
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed August 12, 2010

We stayed at this hotel as part of a wedding block for one night. The hotel was very clean and adequate for what we needed. The room was comfy and the pool was great. We were only staying over night after a wedding so it provided exactly what we needed.

We did have major service issues with people at the front desk. Without going into detail, we were definitely disturbed by this person's behavior and when we were visibly upset she did not apologize. We did contact the manager (Heather) shortly after returning home and she immediately apologized and addressed our issue. It was unfortunate she had to get involved at all.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank michellef16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed June 8, 2010

I've stayed at the Hilton Garden Inn twice before but failed to write recommendations.These comments reinforce my experience the previous two stays. First , the entire staff, from front desk to restaurant to maintenance to management are all focused on taking care of guests. Almost all have worked three since the hotel's opening and they are simply on the ball at all times! The restaurant staff prepares and delivers excellent food consistently. All the facilities, including gym and pool, are modern, clean, and in service. The rooms were comfortable with everything one needs for a satisfying stay. Free Internet use is always appreciated as are the evening treats. Check n and check out was a seamless , easy process, and Bill, one of the many excellent front desk staff members, made the entire process enjoyable. Were the hotel not located next to a Wal-Mart (actually in the same shopping area) the location would be perfect as access to I-81 is a minute away. I've spent many days in top 4 and 5 star hotels and I can say that, apart from venues and luxury, I've never been treated better than at this Hilton Garden Inn. Hats off to the management firm which owns this facility; the high quality management and staff who work here are to be commended.

  • Stayed May 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rollo_orlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
1 review
1 of 5 bubbles Reviewed October 16, 2009

We stayed over there for a friend's wedding for just one night. We checked in during the evening and the front desk staff (2 ladies) on the phone - really not attentive to us trying to check-in. This happen on 3 other occasions during our short stay. In the meantime, the one night we stayed we woke up only to find someone stole the front license plate from our truck. We even purposely parked near a light right in front of our room to watch our vehicle because the hotel is right next to a closed down Bennigan's restaurant and some other empty lot that is fenced in. I guess people have nothing better to do out there or have no money for the 24-hr casino down the street. Also when we let the front desk know about the license plate they looked at us like there is nothing they can do about it because it's been in the news. We checked and everyone's front license plate was missing.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank webdiva6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilkesbarre, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 20, 2010
Thanks for taking the time to post a review about our hotel. I am sorry you had a less than pleasant experience while in on your trip to our fine city. We know many people read reviews and take a cue from guests like you.

Since your stay, we have been working on the issues you mentioned and we would love the opportunity to have you as our guest once again.

Please think about giving us another try on your next visit to Wilkes-Barre. We’d like another chance to dazzle you!

Best Regards,
Heather Fogle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Property: Hilton Garden Inn Wilkes Barre
Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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