The hotel was very nice, clean, comfortable, a good example of the Hilton Garden Inn brand. What was not good was one staff member. He checked me in the most perfunctory manner - seemed like he could care less that I was there or not. Worse though, was while my wife was waiting in the lobby, not even that close to the desk, and was forced to overhear this man berate an employee on the phone who was apparently calling off work for illness. She was disturbed and embarrassed to hear this exchange that was clearly inappropriate, especially in a public area. Unfortunately this person is what we will remember from this location. We expect a much more professional staff.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more less
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- Also Known As:
- Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
- Hilton Wilkes-Barre
- Wilkes Barre Hilton Garden Inn