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“Again, great stay....”

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Hilton Garden Inn Wilkes Barre
Ranked #5 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
GreenLeadersSilver level
Waynesboro, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Again, great stay....”
Reviewed November 2, 2012

As usual, Hilton Garden Inn is the closest thing to being home, except you dont have to take care of yourself. Clean, comfortable and friendly service. This hotel is always my first choice.

A VERY satisfied customer.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, November 3, 2012
Thank you very much for the great comments about your experience! I am happy to hear that our hotel is your home away from home. We want to continue your satisfaction and are always open for ideas on how to improve. Safe travels until we see you again!
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655 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
358 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed October 9, 2012 via mobile

Comfortable and reliable place to stay when traveling to this area for business. I like my Hilton points! It looks the same in every city...glad there are no surprises! Check in was a bit slow and not overly friendly. Toilet was loud and ran a bit till I jiggled the handle. Cookies were not worth the calories. I like that there are restaurants in walking distance...especially the sushi restaurant right next door. WallMart is in the same large parking lot. Overall it is a good place to stay in Wilkes Barre. Probably one of the better places!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shersei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, November 3, 2012
Thank you for the comments! We love our hotels location with many close shops and restaurants. Misu is a favorite and they will give you a 10% discount if you show your room key! I will look into the process of checking in so we can speed up the process. I am sorry to hear our service wasn't where it needed to be, I will assure you this will be resolved. We will also be addressing the maintenance item and placing this on the inspection daily to check. The Hilton Garden Inn makes only Otis Spunkmeyer cookies and becasue of comments like yours, we now also offer a healthy alternative with Apples and Oranges. It was our pleasure to assist you in your travel arrangements. If you should need anything in the future, please do not hesitate to reach out. We would love to see you again!
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Garfield, New Jersey
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 1, 2012

We traveled to the Wilkes-Barre area this past weekend with a small group and stayed at the Hilton Garden Inn. Everyone in our group loved this hotel. It looks exactly like the pictures on the website. The location is great. There is a Starbucks directly across the street, a Walmart in walking distance in case you forgot any toiletries, and restaurants all within a five minute drive. The mall and the Lord & Taylor Outlet are nearby and the hotel provides a complimentary shuttle around the area. Each room has a mini fridge and a microwave which is a definite bonus. The beds are very comfortable and have an adjustable knob where you can make the mattress either firmer or softer. The sales manager, Amanda, was very helpful with organizing the block of rooms we needed for our group. The front desk staff was friendly and welcoming. We will definitely stay at this hotel again when we visit Wilkes Barre.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joyful319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, October 7, 2012
Thank you very much for taking the time to tell us about your experience with your group!
It means a great deal to know we assisted in creating a great memories with your family. I am also glad that you found the amenities and location of our hotel to your liking. We love to exceed what you have come to expect. We hope to see you in the future when travel brings you back to Wilkes-Barre! Safe travels!
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Courtice
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2012

My husband and I stopped in Wilkes-Barre PA on our way to Savannah. We originally went to the Holiday Inn Express but the hotel was booked with wedding guests. This turned out to be our good fortune. The Hilton Garden Inn is an awesome hotel. As the reviews state, the hotel is centrally located, right off the I81 with a variety of restaurants and shopping in the close vicinity. The rooms are large bright and clean with very comfortable beds. One night turned into two nights due to unfortunate stomach upset but that also turned into out in our favor. After calling the front desk to book an additional night and resting until 12 pm, my husband and I ventured out for some lunch. The hotel has a wonderful patio out front and since it was such a beautiful day, we soaked up the sun and enjoyed the wonderful mountain view. I then decided to take a swim in the pool. The pool was clean and had none of that strong chlorine smell that is found so often in indoor hotel pools. The coffee and fresh baked cookies in the lobby were wonderful. There was a number of staff that we met over the two days and all were friendly and very accommodating. We loved the hotel so much that we decided to return on our way back to Canada two weeks later. The front desk clerk remembered us and welcomed us back to the hotel. Very impressive. We will definitely make this hotel a place to stop on our trips down south. I highly recommend the hotel to anyone stopping in Wilkes-Barre

Room Tip: Took a room at the back of the hotel but the hotel is so good that little outside noise is heard
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank huelin44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, October 7, 2012
Thank you for taking the time to share your experience and give us such great feedback! I am sorry you were sick over the course of your stay and hope you are feeling better! I am glad that you found our location convenient to the highway as you took a break heading to Georgia. We love our location because it is next to many great things like restaurants, shopping, and entertainment. Thank you for your loyalty and we look forward to hosting you and your husband when heading back down south!
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High Point, NC
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 25, 2012

Heading to New England earlier this month we were lucky enough to find this excellent hotel.

A small issue arose when we first checked in that was quickly addressed. The room next to ours was playing very loud music and we were moved to another floor with the explanation that they had a similar problem with the same people the day before. ???

At any rate.... a top notch hotel with excellent employees. Many restaurants within walking distance.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dfrith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, October 7, 2012
Thank you very much for the comments about your experience! I am happy to hear that our front desk was attentive and handled the noise inconvenience to your expectation, thank you for bringing this to our attention. IWe appreciate your loyalty and hope to see you again in the future! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, Maine
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 2, 2012

My husband and I stopped off the highway after a 9-hour drive from Maine on August 17, and decided to see if this hotel had availability. We had picked up one of those booklets at a rest area that offer coupons for hotels with discounted rates. We got a King suite for $99. The room was nice, service was great, and it is located within shopping and several restaurants. Breakfast was not included, but there was complimentary coffee and tea available in the lobby, along with fruit or cookies in the afternoon. They also have a restaurant that serves a breakfast buffet for around $11 per person. We did not eat breakfast before we left, as we wanted to get Palmyra, PA early enough to surprise my brother-in-law for his 50th birthday. The hotel also has an indoor pool for those who like to swim. We would recommend this hotel and stay here again!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRT2KB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 29, 2012
Thank you for staying with us! We are glad you chose us as a stopping point to Palmyra. I hope that your brother-in-law's birtrhday was amazing and you truly did surprise him. It is our mission to make this your home away from home so next time you are in the area please look us up. Thank you again for the wonderful compliments, we appreciate your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint James City, Florida, United States
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 28, 2012

What a wonderful setting, the staff very friendly and not afraid to say Hi on every contact. Our whole family, three daughters, husbands and grandchildren really enjoyed our weekend. The best part was that the pool and hot tub were open 24-hours a day.

Very close to great restaurants, Wall-Mart and many more stores which were in the large shopping center next to hotel.. The best was Wegmans Grocery Store, 1/2 mile away, which had including groceries, a full service deli, sandwich counter and large hot and cold buffet featuring all kinds of food, Chinese included.

We called the GM ahead of time and were all placed on the same floor, grandmother and granddaughter had connecting rooms. Four rooms, all in the same area. Thanks Megan.

Thank You for a "WONDERFUL" stay. The Livingston's

Room Tip: All the rooms are great rooms.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave and Vicki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, August 29, 2012
Thank you so much for the very kind comments! We love our hotel location as well. It was our pleasure to assist you in your travel arrangements. If you should need anything in the future, please do not hesitate to reach out. We would love to see you and your family again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Property: Hilton Garden Inn Wilkes Barre
Address: 242 Highland Park Blvd, Wilkes-Barre, PA 18702-6768
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Wilkes Barre hotel. Enjoy the convenient location off Pennsylvania I-81 at Exit 168 in the Township Marketplace, next to the Mohegan Sun Arena at Casey Plaza, and minutes from Mohegan Mohegan Sun Pocono Downs. This inviting Wilkes Barre hotel boasts an ideal location in the Pennsylvania Pocono Mountains close to industrial parks, skiing, golf, racing and white water rafting. From our oh-so-comfortable Serta Perfect Sleeper beds, to fresh cooked-to-order breakfast, and complimentary high-speed WiFi, our Hilton Garden Inn hotel in Wilkes Barre has everything you need for a successful stay. Savor American favorites at the Garden Grill Restaurant & Lounge or grab a quick takeaway snack from the 24-hour Pavilion Pantry(R). Choose from an array of refrigerated and microwaveable items to prepare with your convenient, in-room microwave. Enjoy all the comforts of home including a refrigerator, microwave, Keurig coffeemaker, dual-line phones with voicemail and data ports, and complimentary cable channels Host a meeting or event, for up to 80 people, in our flexible meeting space and stay connected in the complimentary business center at our Wilkes Barre hotel. Unwind after a long day with a swim in our heated indoor pool and spa, or work out in the fitness center. See the best of what the Poconos and Montage Mountain have to offer by staying with us during your trip to Wilkes Barre, PA. ... more   less 
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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