It's been a while since we went here. Something happened bad last time, but we forgot what it was and gave it another try.
For my drink, I ordered a black decaf coffee. It wasn't what I'd call hot, but tolerable. By the time the waitress came back for our order, I had finished it and asked they had any carafes. She said they don't do that anymore, which usually means an empty cup for most of the meal. She was at least pretty good on keeping me replenished and the subsequent cups were hot. I ordered the Buffalo chicken sandwich and my wife, a turkey club. Another server brought out the sandwiches when done, but she gave my wife a turkey melt instead. So she took that back. Then I noticed what looked like a finger hole in my bun (adding pic). Maybe I was too sensitive, but I couldn't bring myself to eat it. When the club came out, I sent mine back. The manager came over with a replacement and apologized. At the end of the meal, the original waitress again said she was sorry, comped my sandwich, and offered free dessert or takeout ice cream. Not wanting dessert and not going home on a warm day, we declined both. Even though the situation was handled as well as can be expected, we probably won't be going back after two negative experiences in a row.
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