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Hampton Inn & Suites Wilkes-Barre
Ranked #1 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed September 4, 2013

  • Stayed: August 2013, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Michael L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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625 - 631 of 771 reviews

Reviewed September 2, 2013

In wilkes-Barre for business and stayed a few nights. There is a wonderful staff, clean hotel, and its close to the highway. Jacuzzi and Pool were spotless! The free breakfast is good also! BTW, Trip advisor is kinda ridiculous requiring 200 characters to rate a brief hotel stay

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hampton
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

GREAT PLACE FOR THE PRICE!!! Everything was great and clean, and the staff was stupendous! I would certainly stay here again next time I am in the area! My kids, age 12, both really enjoyed the pool a lot, and the free breakfast was stupedous!!! The room was amazingly clean, and I especially appreciated how helpful the staff was at all times. THANKS FOR A GREAT TIME!!!!!

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Hampton
Thank JerseyCityBandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

The room was clean, the bed was comfortable, the TV had lots of channels, the Internet access was fast, the water was hot. Conveniently located across from a big mall and a Cracker Barrel. Easy access from I-81. The breakfast was great. On Tuesday nights there is a manager's reception with snacks, which I haven't seen at other hotels. It would have been nice to have a refrigerator and microwave which seems to be standard at other chains at this price point.

  • Stayed: August 2013, traveled as a couple
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Thank Jinxie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

Would definitely recommend this hotel! The rooms were very clean and the bathroom was beautiful. Continental breakfast was great. About 4 miles from the Mohegan Sun Casino so its a great location too.

  • Stayed: August 2013, traveled as a couple
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Thank Droberts01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013 via mobile

I truly have nothing negative to say about this hotel. It was very clean and relaxing. Beds were comfortable the view was great!!! The hotel staff were friendly and knowledgable of the areas attractions and how to get to them.

  • Stayed: August 2013
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Thank Jeremey1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

Having spent a couple of good days in a Hampton Inn in Virginia and taking longer to get home than expected, we saw the motel from the freeway and stopped at a Hampton Inn in Wilkes Barre, PA hoping to get a room. We walked into the lobby and explained our hopes and purpose, but were told they were sold out. Understandable, but the man who talked to us seemed like a motel rookie, and the woman prompting him was downright rude and condescending- "you should call ahead". Worse yet, we availed ourselves of their restroom and my wife found a shelf in the women's restroom stocked with free condoms! Now why would a motel stock free condoms in a restroom? Hookers?, prostitutes?, call girls? We certainly won't consider Hampton Inn in this area again. ((And my wife just joined their "Honors" club).

  • Stayed: August 2013, traveled as a couple
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1  Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Hampton Inn & Suites Wilkes-Barre, responded to this reviewResponded September 1, 2013

I would like to take this opportunity to thank you for bringing your concerns to our attention. It is often through such correspondence where we learn how we can provide better service and accommodations to our guests. I am sorry we had no rooms available when you had stopped by our hotel. I also would like to apologize for the manner in which your questions were handled by our team. We did have a newly Guest Service Agent “rookie” recently training. I am proud of our team and often informing them of positive comments from our guests. I will be certain to address your concerns team member you described. I am puzzled by your comments concerning our ladies restroom. I have never seen any contraceptives in the rest room, however we do maintain a supply of complimentary feminine sanitary items for guests.
Again thank you for informing me of your concerns. I am confident had we had availability, you would have found the rooms and service to your liking. Should your future travels bring you back our way, I hope you might consider staying with us. I would love the opportunity to redeem ourself.
Respectfully,
Jeff Foster, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Wilkes-Barre

Address: 876 Schechter Dr, Wilkes-Barre, PA 18702-6783
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Wilkes-Barre
#1 Family Hotel in Wilkes-Barre
#3 Business Hotel in Wilkes-Barre
Price Range: $121 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Wilkes-Barre 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Hampton Inn And Suites Wilkes-Barre
Hampton Inn & Suites Wilkes-Barre Hotel Wilkes-Barre

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