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Reviewed October 4, 2013

This is a second time stopping here on our way through the state. After driving all day it was great we could walk to TGIF restaurant. Everyone was professional but we did not have much interaction with staff. It is great that they had coffee in the lobby always and free breakfast in the morning. We had to get on the road so glad breakfast started at 6:30. The singing "grandma" that put the breakfast out was a delight and can't believe she is still working. Hope I am still active like her in my later years. Would recommend this hotel to anyone in the area.

Date of stay: September 2013
Trip type: Traveled as a couple
Thank SusanF185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded November 7, 2013

Thank you so much for visiting our Fairfield Inn and Suites of Wilkes-Barre once again. We truly love when our guests come back to see us again and again. Thank you so much for recognizing our wonderful breakfast amabassador. She truly is a wonderful asset to our team and we will definitely share your kind words with her. We look forward to having you stay with us again whenver you find yourself in Wilkes-Barre.

Sincerely,

Lindle Hippenstiel
Assistant General Manager
Fairfield Inn and Suites
Wilkes-Barre, Pa

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Reviewed October 3, 2013

Absolutely love the Fairfield Inn in Wilkes-Barre, PA. The rooms are always clean, it is a very good value and the staff is very helpful and accommodating. Great breakfast in the morning! Even though the hotel is mostly full all the time, it is still very quiet and peaceful. Love being able to see the mountains in the distance. Close to all attractions and restaurants. I stay there every time I visit Wilkes-Barre.

Room tip: I always ask to stay on the side of the hotel that has a view of the mountains.
Date of stay: September 2013
  • Trip type: Traveled on business
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Thank travelinfogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded November 7, 2013

Thank you so much for taking the time to share such kind words about your stay. We truly appreciate having had the opportunity to serve you and hope to be able to do so again soon. Your comments will be shared with our entire staff as we continue to strive for excellence in meeting our guests lodging needs.


Sincerely,

Lindle Hippenstiel
Assistant General Manager

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Reviewed September 13, 2013

Very close to the casino, clean and free breakfast, what else can you ask for. The bed was very comfortable, breakfast was the usual fare. This place is located near shopping. Not much more to say about an average Marriott property.

Room tip: Get a room in the back, You don't want a room facing the Highway.
Date of stay: September 2013
  • Trip type: Traveled as a couple
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Thank Anthony480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for your positive comments. We strive for excellence and want to provide guest with the satisfaction they deserve. We hope to serve you again.

Thank you,

Michael Nafus
General Manager

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Reviewed September 4, 2013

great location, staff very friendly and helpful. standard room with king bed was a little too soft woke up with back ache. located in the middle of all the restaurants and shopping. gambling and horse racing about a mile away. good pick for weekend stay.

Date of stay: August 2013
  • Trip type: Traveled with family
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Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for your comments. If you have any additional feedback or suggestions as to how we can make your next visit more enjoyable, please do not hesitate to let us know. We hope you give us the opportunity to serve you again.

Thank you,

Michael Nafus
General Manager

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Reviewed September 4, 2013

My husband and I stayed at the Fairfield Inn and Suites on August 31st. We were guests at a nearby wedding. The staff were all very welcoming, informative, and helpful. The room was basic, but clean. Our room looked out onto the parking lot so we kept the shades drawn but it looked like rooms on the other side of the hotel would have had lovely mountain views. The only negatives were there were little fruit flies in our bathroom - had we been staying longer than one night I may have mentioned this to the cleaning staff, but since we were only there for a short time it wasn't a huge deal. Also, the continental breakfast ends super early - 9:30am! When we went to get breakfast around 10, it was all gone. Obviously this was our error for not knowing what time the breakfast concluded but that seems really early - most hotels I've stayed in offer breakfast until checkout at 11am. Luckily, there was a Denny's down the road that we were able to stop at before heading home. Also, the 10% discount offered at the TGI Friday's next door is a nice offer.

Date of stay: August 2013
  • Trip type: Traveled as a couple
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Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for choosing our Fairfield Inn & Suites for your recent stay in Wilkes-Barre. Our staff has noted your comments and we are working to improve upon your concerns. We appreciate your business and hope that you will give us the opportunity to serve you again!

Michael Nafus
General Manager

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