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Fairfield Inn & Suites Wilkes-Barre Scranton
Ranked #8 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed October 14, 2013

Stayed for just a single night for work. Check in was quick/efficient, the room was very standard and clean. Breakfast in the morning was the basic Fairfield Inn complimentary breakfast.

Not many options for running. I made it across the highway and ran loops in the morning at the mall, otherwise good luck finding a place to run.

It is also very close to Mohegan Sun at Pocono Downs which was a great side visit.

Work will set me up here the next time I have to come down.

  • Stayed: July 2013, traveled on business
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Thank Aaron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded November 7, 2013

Thank you so much for sharing your experience that you had while staying with us. We truly appreciate the time that you took to share your thoughts. I would like to let you know that when you are staying with us, we could direct you to Kirby Park which is a few minutes away from the hotel so that you could have a nice run and if the weather is inclement, we always have our treadmills in our fitness room. Our front desk would be happy to provide directions to Kirby Park and if you needed shuttle service there please let us know and we would take you there and pick you up after your run. We hope to have the opportunity to serve you again soon.

Sincerely,

Lindle Hippenstiel
Assistant General Manager
Fairfield Inn and Suites
Wilkes-Barre, Pa.

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300 - 306 of 413 reviews

Reviewed October 4, 2013

This is a second time stopping here on our way through the state. After driving all day it was great we could walk to TGIF restaurant. Everyone was professional but we did not have much interaction with staff. It is great that they had coffee in the lobby always and free breakfast in the morning. We had to get on the road so glad breakfast started at 6:30. The singing "grandma" that put the breakfast out was a delight and can't believe she is still working. Hope I am still active like her in my later years. Would recommend this hotel to anyone in the area.

Stayed: September 2013, traveled as a couple
Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded November 7, 2013

Thank you so much for visiting our Fairfield Inn and Suites of Wilkes-Barre once again. We truly love when our guests come back to see us again and again. Thank you so much for recognizing our wonderful breakfast amabassador. She truly is a wonderful asset to our team and we will definitely share your kind words with her. We look forward to having you stay with us again whenver you find yourself in Wilkes-Barre.

Sincerely,

Lindle Hippenstiel
Assistant General Manager
Fairfield Inn and Suites
Wilkes-Barre, Pa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

Absolutely love the Fairfield Inn in Wilkes-Barre, PA. The rooms are always clean, it is a very good value and the staff is very helpful and accommodating. Great breakfast in the morning! Even though the hotel is mostly full all the time, it is still very quiet and peaceful. Love being able to see the mountains in the distance. Close to all attractions and restaurants. I stay there every time I visit Wilkes-Barre.

Room Tip: I always ask to stay on the side of the hotel that has a view of the mountains.
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  • Stayed: September 2013, traveled on business
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Thank travelinfogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, Assistant General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded November 7, 2013

Thank you so much for taking the time to share such kind words about your stay. We truly appreciate having had the opportunity to serve you and hope to be able to do so again soon. Your comments will be shared with our entire staff as we continue to strive for excellence in meeting our guests lodging needs.


Sincerely,

Lindle Hippenstiel
Assistant General Manager

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Reviewed September 13, 2013

Very close to the casino, clean and free breakfast, what else can you ask for. The bed was very comfortable, breakfast was the usual fare. This place is located near shopping. Not much more to say about an average Marriott property.

Room Tip: Get a room in the back, You don't want a room facing the Highway.
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  • Stayed: September 2013, traveled as a couple
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Thank Anthony480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for your positive comments. We strive for excellence and want to provide guest with the satisfaction they deserve. We hope to serve you again.

Thank you,

Michael Nafus
General Manager

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Reviewed September 4, 2013

great location, staff very friendly and helpful. standard room with king bed was a little too soft woke up with back ache. located in the middle of all the restaurants and shopping. gambling and horse racing about a mile away. good pick for weekend stay.

  • Stayed: August 2013, traveled with family
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Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for your comments. If you have any additional feedback or suggestions as to how we can make your next visit more enjoyable, please do not hesitate to let us know. We hope you give us the opportunity to serve you again.

Thank you,

Michael Nafus
General Manager

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Reviewed September 4, 2013

My husband and I stayed at the Fairfield Inn and Suites on August 31st. We were guests at a nearby wedding. The staff were all very welcoming, informative, and helpful. The room was basic, but clean. Our room looked out onto the parking lot so we kept the shades drawn but it looked like rooms on the other side of the hotel would have had lovely mountain views. The only negatives were there were little fruit flies in our bathroom - had we been staying longer than one night I may have mentioned this to the cleaning staff, but since we were only there for a short time it wasn't a huge deal. Also, the continental breakfast ends super early - 9:30am! When we went to get breakfast around 10, it was all gone. Obviously this was our error for not knowing what time the breakfast concluded but that seems really early - most hotels I've stayed in offer breakfast until checkout at 11am. Luckily, there was a Denny's down the road that we were able to stop at before heading home. Also, the 10% discount offered at the TGI Friday's next door is a nice offer.

  • Stayed: August 2013, traveled as a couple
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Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for choosing our Fairfield Inn & Suites for your recent stay in Wilkes-Barre. Our staff has noted your comments and we are working to improve upon your concerns. We appreciate your business and hope that you will give us the opportunity to serve you again!

Michael Nafus
General Manager

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Reviewed August 22, 2013

I'v stayed here quite a bit. It's not exactly up to the Marriott standards one would normally expect, however this brand is't a top level brand either.

The hotel could stand a little more attention to detail when it comes to routine preventative maintenance. There are some minor problems but certainly nothing to stop you from staying here.

The hotel is in a weird location, if you are using GPS, go behind the Friday's to find the hotel. One of the nice things is that this is located next to a mall, lots of food places and other shops.

Sometimes there was quite a bit of outside noise due to the other hotel here, but in general it is a nice quiet location.

If you are staying in the area and need a decent hotel to stay at, this is a good bet. The people are nice and for short stays this is a decent place.

Room Tip: If you are Marriott elite, make sure to ask for an upgrade...they are not automatic. Most of the roo...
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  • Stayed: August 2013, traveled on business
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Thank CryoFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this reviewResponded September 17, 2013

Thank you for choosing us when staying in the Wilkes-Barre area. We strive for excellence and it is our goal to exceed guest expectations. Consequently, it's disappointing to learn that you were unsatisfied with aspects of your stay. If there is any specific concerns you would like to discuss personally, please do not hesitate to contact me.

Sincerely,


Michael Nafus
General Manager
(570)208-4455

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Additional Information about Fairfield Inn & Suites Wilkes-Barre Scranton

Address: 884 Kidder St, Wilkes-Barre, PA 18702-6913
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
#4 Romantic Hotel in Wilkes-Barre
Price Range: $102 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Wilkes-Barre Scranton 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Wilkes Barre Scranton. Located in the heart of the Wyoming Valley, convenient to the Pocono Mountains, it's the perfect hotel for business and leisure travelers alike. Nearby you will find countless eateries and shopping centers including the Wyoming Valley Mall, Arena Hub Plaza, Wilkes-Barre Township Marketplace, Mohegan Sun at Pocono Downs, TGI Friday's and many more. And there's always something to do with the Mohegan Sun Arena and Pocono Raceway closeby. All of guestrooms feature complimentary Wired and Wireless High-Speed Internet access, a luxurious bedding package, 32" flat screen television, and a comfortable well-lit work space. We are conveniently located near King's College, Misericordia University, and Wilkes University, as well as the VA Hospital, Geisinger, Wyoming Valley Healthcare Systems, Pride Mobility and Keystone Automotive. Stay with us and see why the Fairfield Inn & Suites WB/Scranton is the perfect choice when traveling in Northeastern Pennsylvania ... more   less 
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Also Known As:
Fairfield Inn And Suites Wilkes-Barre/Scranton
Fairfield Inn & Suites Wilkes-Barre/Scranton Hotel Wilkes-Barre

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