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“Clean and neat”

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Fairfield Inn & Suites Wilkes-Barre Scranton
Ranked #9 of 20 Hotels in Wilkes-Barre
Certificate of Excellence
Boca Raton, Florida
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Clean and neat”
Reviewed May 7, 2013

Spent the night at the Fairfield Inn, the gym was nice with televisions on the equipment, very clean. Modern design and clean rooms. They have free internet in the front lobby computers. A wonderful restaurant to try is Cork which is a couple of miles away.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmd73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, June 13, 2013
Thank you for the nice comments & feedback! We appreciate the opportunity to serve you. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
    210
    115
    45
    10
    1
See reviews for
123
115
10
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Lincoln, Illinois
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 5, 2013 via mobile

This hotel was very clean, the staff were very friendly. The breakfast could have had a better variety. For my husband and I it wasn't anything to write home about but it was being used by a lot of guests. Very close to Mohegan Sun Casino. Would definitely stay here again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, June 13, 2013
Thank you for the honest feedback & compliments. We appreciate you staying with us. Hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 1, 2013

Our family has stayed at the Fairfield Inn several times when we visit family in Wilkes-Barre. The rooms are modern, the location is great, and the beds are very comfortable. However, we will not be returning after our last visit. My husband and I were traveling with two small children, and after being out of our room all day - we returned at 10 pm to find that housekeeping had not come and we did not have any clean towels. Additionally, 10 minutes upon checking out of the hotel, I realized I had left my iphone charger in the electrical outlet; I called the hotel to let them know that I would be returning to pick it up. On our way back to the hotel, I received a call from guest services stating that housekeeping had already been in the room and they did not find a charger. Guest services suggested to me that perhaps I had packed the charger in a bag. I informed them I had not, and suggested that perhaps they did not have very honest staff.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dianabew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, May 3, 2013
Thank you for choosing us during your visit to Wilkes-Barre. I personally apologize for the issues you experienced. We always strive for excellence & we are disappointed we fell short of the positive experience you deserve every time. We appreciate your business & can only hope you will give us the opportunity to serve you again. I appreciate the honest feedback. Please call me directly to discuss your concerns & I hope to provide a satisfactory resolution. (570-208-4455 Mike Nafus, GM)
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canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 23, 2013

little details that make the difference. no cookies, hot water at the coffee station after supper no Kleenex in the room, and the pool is not warm enough. The room still very nice and very quiet but you have to take a suite to have a fridge . I prefer the couettes at the Hampton inn and Fairfield should invest in them rather than the 2 sheets over; difficult to get on 81 north

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, May 3, 2013
Thank you for staying with us during your visit to Wilkes-Barre. We certainly want to satisfy all guests. I personally apologize if we fell short of any of your expectations, please call me personally to discuss these concerns (570-208-4455, Mike Nafus, GM). I have followed up with the departments you mentioned & have taken the opportunity to find better ways to serve our valued guests. I agree that the little things matter the most! Our property will have a fridge & microwave in all rooms by the end of this year. We are upgrading our standard size pillows to queen size pillow by the end of July 2013 as well as a new top sheet.
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Rochester, New York
2 reviews
Reviewed April 22, 2013

Great hotel! Clean, Friendly personnel, and complete breakfast! It has a good section for doing business with computers and printers. The pool is of a good size to swim. It has a good gym to train. It has a big area to spent your time at the lobby.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luistraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, May 3, 2013
Thank you for the great review! It is our goal to provide you with great service & comfortable facilities. We are pleased that you were completely satisfied with your stay. We look forward to providing the same experience if not better whenever you visit us in Wilkes-Barre! Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 10, 2013

I have stayed last month on a business trip at this hotel. The rooms are big and confortable. The staff was nice and friendly (mostly the senior lady at the breakfast, was receiving me with a big smile and nice words to start the day). No problem during checkin or checkout. Good restaurants close to the hotel (Fridays is in a walkable distance). Close to a big mall. Just great!.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reisrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, May 3, 2013
Thank you for the motivating comments. We were very happy to read your review. It is always great to know that our guests are satisfied & that we are providing excellent service! Hope to see you in the future! Thank you for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deep River, Canada
Level Contributor
95 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 4, 2013

After a long drive from the Ottawa Valley, we choose this hotel and what a clean, convenient stop it was. It had all the necessary amenities required, it was quiet and offered a good breakfast. It was next door to a TGIF's and that proved handy also.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glmurraylea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre Scranton, responded to this review, May 3, 2013
Thank you for the positive feedback. We appreciate serving you & please look to us for any of you lodging needs! Take care & hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Wilkes-Barre Scranton

Property: Fairfield Inn & Suites Wilkes-Barre Scranton
Address: 884 Kidder St, Wilkes-Barre, PA 18702-6913
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
#4 Romantic Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Wilkes-Barre Scranton 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Wilkes Barre Scranton. Located in the heart of the Wyoming Valley, convenient to the Pocono Mountains, it's the perfect hotel for business and leisure travelers alike. Nearby you will find countless eateries and shopping centers including the Wyoming Valley Mall, Arena Hub Plaza, Wilkes-Barre Township Marketplace, Mohegan Sun at Pocono Downs, TGI Friday's and many more. And there's always something to do with the Mohegan Sun Arena and Pocono Raceway closeby. All of guestrooms feature complimentary Wired and Wireless High-Speed Internet access, a luxurious bedding package, 32" flat screen television, and a comfortable well-lit work space. We are conveniently located near King's College, Misericordia University, and Wilkes University, as well as the VA Hospital, Geisinger, Wyoming Valley Healthcare Systems, Pride Mobility and Keystone Automotive. Stay with us and see why the Fairfield Inn & Suites WB/Scranton is the perfect choice when traveling in Northeastern Pennsylvania ... more   less 
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Also Known As:
Fairfield Inn And Suites Wilkes-Barre/Scranton
Fairfield Inn & Suites Wilkes-Barre/Scranton Hotel Wilkes-Barre

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