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Quality Inn & Suites Conference Center
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Reviews (237)
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174 - 179 of 237 reviews
Reviewed October 13, 2013

This place isn't what I would call a Hotel - it's a motel. It's loud from traffic and people. We were on the bottom floor and all the rooms had doors on the outside like a motel. People would walk by all hours of the night talking and you could hear everything. The 2nd floor was the same with people hanging out drinking and talking it up.
The pool they say they have, is in a different hotel out back.
The smell of cigarette smoke comes through the vents in the rooms as people are standing outside smoking.
The breakfast was like a stampede of people. I can't say if it was good. It looked like a good assortment. My grandson almost got sick from the smell (of the people) when we walked in so we didn't stay. This place reminded me of a welfare place where welfare puts up people who are homeless. .
I will say the rooms seemed to be clean, but the smell of cigarettes did linger in the room. I used a room freshener in it.

Room Tip: The photo of the place doesn't tell the all......
  • Stayed: October 2013, traveled with family
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Thank deskrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded October 15, 2013

Thank you for taking the time to share your review.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

Again, I want to thank you for taking the time to share your concerns with us.

Sincerely,
Mark Desmarais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

We travel quite often to the area (from Michigan) on our way to New Jersey. We make it a point to stay at this facility as the staff and management, especially Mark D, make us feel at home. The breakfast bar is fabulous, the cleaning staff are very courteous and prompt. A perfect spot to stop for a day or a week!

Stayed: September 2013
Thank BobKat10B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded September 22, 2013

Hello Bob and Kathy - It's always nice to receive such compliments, personally speaking and of course about the hotel. Your loyalty and patronage is so very much appreciated! From all of us at the Quality Inn & Suites Wilkes-Barre, we welcome your return as you travel to visit your family in New Jersey. Thank you very much for your review! Regards - Mark

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Reviewed September 9, 2013

I recently stayed here while coming back to visit family. Staff was friendly and accommodating to all our needs. The children enjoyed the pool and wonderful courtyard. The room was very spacious and bed was clean and comfortable. Breakfast was delicious and Mary was very friendly and helpful to the children when they were making their homemade waffles. I can't wait to come back and visit here again. We had a wonderful stay.

Room Tip: Choose 1st floor courtyard side to avoid traffic noise or Building 2 parking lot side if you want to be near the pool
  • Stayed: September 2013, traveled with family
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Thank jacobmommy31605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded September 13, 2013

Hello... Thank you for taking the time to write your review of the hotel. It's a great feeling to read that our guests LOVE THIS HOTEL!! That's how we feel also!! I especially want to thank you for recognizing the staff - particularly Mary - for their friendliness. We look forward to your return to the Quality Inn & Suites!! Regards - Mark

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Reviewed August 29, 2013

This property was very clean and safe. The staff and help were very pleasant,helpful and informative. All Hotels should be like this one.Rooms were new and very large,beds were very compfy.The GMMark D. and all were very professional and kind. It is very rare in todays business world that you will find this type of hospitality. EML

  • Stayed: June 2013, traveled with friends
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Thank 495eileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded September 1, 2013

Hello Eileen, Thank You so very much for writing your review of the Quality Inn & Suites Wilkes-Barre! I would like to especially say Thank You for acknowledging the Staff for their service, and as well for commenting on the cleanliness, comfort and safety of the hotel. We look forward to seeing you again upon your return!! Regards - Mark

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Reviewed August 18, 2013

So we got what we paid for. Waited 45 minutes to check in, got to room, no towels. But the room was clean enough. A bit old and tired, but again we got what we paid for. Wanted coffee, no sugar, door stuck

Staff was the worst part. Both check-in and out very rude and abrupt.

  • Stayed: August 2013, traveled with family
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Thank mhester47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded August 20, 2013

Hello... Please accept my most sincere apologies for the treatment you received from the hotel staff. I will certainly share your comments with my staff and address this matter accordingly. If you would like to contact me personally to discuss your stay in more detail, I would welcome your phone call. Thank you for your time and for staying with us. Regards - Mark.

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