Recently stayed at the Quality Inn because I had an early morning flight. I had a strange feeling so I called to check that the shuttle would be available at 4:30 AM - they told me it would not be. I told them that I would be cancelling the reservation but then they quickly agreed to the shuttle taking me at 4:30 AM to the nearby small airport. When I checked in the night before, I was informed that a shuttle had been ordered for 4:30. After dinner at the attached TGI Fridays (a real plus) on the way back to the room, I was told that the manager would be driving the shuttle but at 5 because now they had other passengers going to the airport. I reminded them that the only reason I was at this hotel was because they agreed to a 4:30 shuttle. They told me that the 5 would be fine. I told them that I fly from this airport many times a year and know that most of their flights leave early because they connect and their manager does not make my flight plans.
Finally, I was told that they would pick me up at 4:30. Then, I was put in a room next to a guest that had been there awhile and was known to have "problems". So the police was at his door at midnight - obviously, staying at the hotel to get some sleep and be close to the airport turned into a ridiculous comedy of errors.
Moral of the story - nice hotel with questionable management skills -
- Official Description (provided by the hotel):
- Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more less
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- Also Known As:
- Quality Inn And Hotel Wilkes-Barre
- Wilkes-Barre Holiday Inn