Some of the reviews about this hotel are confusing to me. We have stayed here at least 6 times and never experienced any of the issues other contributors have stated. There are two sides to every story, but , I sense there may be some other forces at play like: disgrunteled ex employees, compitition playing games and personal issues that medication can resolve.
The management and the staff here are amongst the friendliest I have encountered in my 30+ years of travelling, no matter what class of hotel. The few times we needed any assistance they have bent over backwards to accommodate. We always have a nice free breakfast here, in a spacious room, with an attendant who works very hard to keep it clean and stocked.
The rooms are always clean and neat. There is newer cartpet in all the rooms I have stayed in, the TV's all work, the water pressure and hot water is fine, and the beds are comfortable. The bathrooms are a tad small. So what. One day I was out on the second floor walkway on a nice sunny day and two of the hotel staff stopped to talk to me about the area and pointed out landmarks. We had a nice relaxed conversation. Dan the general manager has greeted me and his assistant has also. They are both very available during regular hours.
The property is an older one. I remember it being a Holiday Inn when I stayed here for business over 20 years ago. But older does not matter as long as it is well cared for. This Quality Inn, from everything I have seen, is well cared for and well run. We never have had anything taken out of my room, never run across mold or major comfort impediments, always have had ample towels, toiletries and soap when asked for, and, the heat and A/C have worked just fine.
This hotel will suit the needs of travelers and exceed them if called upon. Again, I have stayed here 6 times. I understand people have all different levels of expectations, but to bash this hotel is going too far. If you have issues, just communicate them reasonably. This staff will resolve them for you.
- Official Description (provided by the hotel):
- Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more less
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- Also Known As:
- Quality Inn And Hotel Wilkes-Barre
- Wilkes-Barre Holiday Inn