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“Fantastic Customer Service!”

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The Woodlands Resort, An Ascend Collection Hotel
Ranked #4 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed January 28, 2013

This was my second stay at the Woodlands Inn after spending the evening at the Mohegan Sun Casino. I do not live far from Wilkes-Barre (~35 minutes), but it is well worth the money to stay overnight after imbibing in various drinks and getting dropped off at the front of the hotel.
The hotel has a great breakfast - free of charge!!! - and amazing customer service. My boyfriend kept going on about how nice everyone was. This stay was after a mid-January holiday party and we decided to stay the night after our last visit over the 4th of July holiday. We plan on returning to make an nice little "staycation" in the near future. Despite the news of the casino building their own hotel, I will continue to stay a loyal Woodlands patron. Keep up the good work!!

  • Stayed: January 2013, traveled as a couple
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1  Thank KimberlyCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded February 8, 2013

Thank you for taking the time to complete your online review regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad to see that you will be a loyal Woodlands customer. See you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 570-824-9831.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 - 621 of 926 reviews

Reviewed January 23, 2013

"EXCELLENT" facility

Everything you could ask for ... restaurants, meeting rooms, bars, shuttle to the casino, and did I say restaurants and bars ........ All in the Woodlands

The only drawback is that the rooms are small and have little closet space
It is a perfect facility in every way .... Had a GREAT time there

The staff was pheonominal

Room Tip: Any room is good
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  • Stayed: January 2013, traveled on business
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Thank NJPel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded January 26, 2013

Thank you for taking the time to complete your review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013 via mobile

This was the 2nd year we went to The Woodlands for their club. Great atmosphere. DJ was good. They have a 2nd bar downstairs for the older crowd, so there is something for all ages. Plan on going back when we go to the poconos area again.

  • Stayed: January 2013
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3  Thank RJK0826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded January 26, 2013

Thank you for taking the time to complete your review regarding your recent visit to our nightclub.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope you can stay with us next time your travel plans bring you to the Wilkes-Barre area.

If we can be of assistance in the future, please do not hesitate to contact us at 570-824-9831.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

First time here - extremely pleased! King suite (with kitchen!) for unbeatable price. Balcony overlooked stream - beautiful and relaxing. Selection of restaurants. We were here for private party - great service. Would definitely return!

  • Stayed: December 2012, traveled with family
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2  Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded January 12, 2013

Thank you for taking the time to fill out your review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

Being a Wilkes-Barre native, I've stayed at this property for many years - most recentkly for a family get together - a surprise birthday party in the Executive Lounge. (A GREAT place for a private party, BTW).

While built in the 1970's but only slightly dated, this resort knows how to treat folks first class all the way: from the friendly front desk staff to the wait staff in the restaurants to the bartender at our private party - every one of the staff went out of their way to make us feel welcome and took care of our every need. Many of our family members ended up staying over because of a bad snowstorm and no one had any complaints. The creekside rooms are awesome. We look forward to our next visit,

For those interested in visiting the nearby casino, the hotel has a free shuttle for guests and the casino is literally "over the hill" - about 1 mile away. We are saving that for our next visit. While the in-house restrauramts were good, (including a pizza parlor for casual dining), there are several excellent restuarnts within a reasonable distance. This is definately our "go-to" place to stay when in Wilkes-Barre/Scranton.

Room Tip: The creekside rooms are great for couples.
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  • Stayed: December 2012, traveled with family
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2  Thank JoeB379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded January 26, 2013

Thank you for taking the time to complete your review regarding your recent visit to our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

What a wonderful resort this is! Restaurants on site, beautiful views, and wonderfully comfortable rooms. Great value for our money, and the complimentary breakfast overlooking the creek was beautiful.

Room Tip: We had a room on the first floor, because they allow pets. Our dog loved it!
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  • Stayed: December 2012, traveled as a couple
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3  Thank redbett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded January 26, 2013

We would like to thank you for taking the time to complete your online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

The Woodlands is a "Class Act" I have been going there close to 25 years! Always clean, affordable, great restaurants, bar, etc. Great location! We went to the bar for a pizza and a few cocktails, drinks $5. and the brick oven pizza was great.
My wife got a massage at the spa and she said it was great. Looking forward to going back soon.

Room Tip: we had 403 a suite at the bottom of the towers, close to parking and the lobby
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  • Stayed: December 2012, traveled with family
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1  Thank davarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossKornfeld, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded April 8, 2014

Thank you for your great review! We are celebrating our 45th anniversary this year. Since you've been coming to our property for 25 years we'd love to chat with you as one of our "long-time guests" if you'd be available. Just e-mail marketing@thewoodlandsresort.com and John will give you a call! Thanks so much!

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Additional Information about The Woodlands Resort, An Ascend Collection Hotel

Address: 1073 Highway 315, Wilkes-Barre, PA 18702-6926 (Formerly The Woodlands Inn)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
#6 Family Hotel in Wilkes-Barre
Price Range: $121 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Woodlands Resort, An Ascend Collection Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled in the foothills of the Pocono Mountains with a peaceful stream winding through, The Woodlands Inn is the premiere destination in Northeastern Pennsylvania for your next vacation, event, or business function. Step through our doors and take in a deep breath of fresh air, thanks to our smoke-free policy. Look around and you'll find beautiful ballrooms for your celebrations and special events, meeting rooms for any sized corporate function, and Alexander's in the Woods, a full service day spa. Featuring 2 restaurants, 3 bars, and Evolution Nightclub, you'll find no shortage of entertainment options as well. Plus, as the closest full-service, off-site hotel to Mohegan Sun at Pocono Downs Casino, we offer a complimentary shuttle for all our guests. With countless rooms and packages to choose from, you're sure to find exactly what you're looking for at The Woodlands Inn. We are a member of Ascend Hotel Collection by Choice Hotels International. The Woodlands is proud to combine our impeccable array of services and amenities with the benefits of the Choice Privileges rewards program, resulting in a truly memorable experience every time. We make every effort to ensure the complete satisfaction and enjoyment of all our guests, and as a dog-friendly hotel, that includes your best furry friends as well! ... more   less 
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Also Known As:
Woodlands Inn ~ Ascend Collection By Choice Hotel Wilkes-Barre
Woodlands Hotel Wilkes Barre
Woodlands Resort Wilkes Barre
Woodlands Inn Wilkes Barre
Woodlands Inn Resort Wilkes Barre

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