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“week end get-away”

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The Woodlands Resort, An Ascend Collection Hotel
Ranked #7 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed November 11, 2012

Got a chance to get away for a night out. Always a pleasure at the Woodlands. Wonderful hot tub,huge and clean! The pool is a pleasure also. We ate lunch along the river and enjoyed every minute, peaceful, clean, friendly people and a nice selection on the menu. No beer on tap though, only bottles. Later in the night we went to the casino and didn't come back rich, but, still had a good time. The drivers who took us to the casino were courteous and we didn't have to wait but a few minutes. Nice rooms, comfortable beds, no loud abnoxious drunks in the hallways, life was good!

Room Tip: We stayed near the pool, if you don't mind the smell of chlorine in the hallways, you'll be...
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  • Stayed: November 2012, traveled as a couple
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Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded November 12, 2012

Thank you for taking the time to complete your online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 - 660 of 947 reviews

Reviewed November 11, 2012

Very clean and spacious. Staff was very polite and helpful. Restaurants were fantastic and the nightlife was anything but boring! A whole night of stuff to do. And $1 drinks...that taste great...can't get a better deal than that! Definite recommend!

  • Stayed: November 2012
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Thank Cherman323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded November 12, 2012

We would like to thank you for taking the time to complete your online review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

We have going to the Woodlands for years. We liked the atmosphere and the availability of food and entertainment. However, during our stay in October 2012, thinkgs changed immensely. The drinks were all carefully measured and were below standard using the cheapest of alcohol. The food was rationed to very small portions and was significantly worse quality. The staff was mostly changed out and the new staff was not friendly. After years of patronizing this establishment as a romantic get away, we are done. We will find another place that is not attempting to cheapen everything. Definiately a dissapointment. The good news is that the casino is building a hotel. We hope they have entertainment.

  • Stayed: October 2012, traveled as a couple
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1  Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded November 9, 2012

Thank you for taking the time to complete your online review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 570-824-9831.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

While we were fortunate enough not to lose our home in hurricane Sandy we did lose power. The Woodlands was the closest hotel to home we could find with vacancy and that would allow pets. They have pet-friendly rooms. Upon arrival they were very friendly and concerned. The room they gave us was great and although it was designated a "pet room" it was spotless, did not smell and had easy access to a place to walk our dog. When we got word that power was restored back home the Woodlands let us check out immediately without further charges. We are grateful for their hospitality and flexibility. We plan to return soon for more of a leisurely weekend without the dog!!!

  • Stayed: October 2012, traveled with family
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Thank maurkap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded November 5, 2012

Thank you for taking the time to complete your online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

my son and i evacuated to the woodland... for last weeks storm... we cant be without heat due to
health reasons.. we have never stayed at the woodlans in the past.

all of the staff and management went above and beyond to help us through our 4 night stay!!!

carlos and dennis and jeanne and twiggy were great!!
missy and joe too..

thanks so very much.. we loved the hot tub and pool.. thank you..

Room Tip: rooms with no elevators! by front desk...
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  • Stayed: October 2012, traveled with family
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Thank judith s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded November 7, 2012

Thank you for taking the time to fill out your online review with such positive feedback!

I have shared your comments with Carlos, Dennis, Jeanne, Twiggy, Missy and Joe, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012 via mobile

While traveling we decided to stop and rest somewhere for the night. We just happened on this place. It turned out to be a really nice place to stay. The staff were all very helpful and friendly. We paid a little more to get a stream side room and were glad we did. From our balcony we had a great view of this rushing stream with a gradual falls and white water. Just below our balcony the stream formed a pool with ducks swimming in it. Above, the stream came out of the woods and past the wooded hillside on the bank across from the hotel. The autumn foliage was beautiful! We had a very restful night and a great complimentary breakfast in the morning. We definitely want to come back here again.

  • Stayed: October 2012
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Thank Simtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded October 30, 2012

Thank you for taking the time to complete an online review regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 570-824-9831.

Sincerely,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2012

This is a very interesting hotel. Rooms are small and ordinary yet have just the right atmosphere and amenities to make this a very nice relaxing and romantic location. This is our third time here and the third time with disappointment with the quality of food and service. Was it bad? No. Was it good? No! Don't need to drive 250 miles or pay $130/nite for mediocre. Great service and good food cost no more than mediocre; it's just a mind set that needs to be implanted from upper management on down. Perhaps the owner should spend time at excellent eateries and then at Woodlands in order to see what is available out there.

Room Tip: Don't eat here! Nice hotel, nice atmosphere, all ruined really quickly when you eat here.
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  • Stayed: October 2012, traveled as a couple
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1  Thank MikeDebiWayland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammaya, Owner at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded October 30, 2012

Thank you for taking the time to complete your online review regarding your recent stay at The Woodlands Inn, an Ascend Collection hotel.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your food and beverage experience on your recent visit. I have shared your feedback with our food and beverage manager Mitchell Kornfeld to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Wilkes Barre, PA.

Kind Regards,

Ross Kornfeld
Owner
The Woodlands Inn
570-824-9831

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Woodlands Resort, An Ascend Collection Hotel

Address: 1073 Highway 315, Wilkes-Barre, PA 18702-6926 (Formerly The Woodlands Inn)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Wilkes-Barre
#6 Family Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
Price Range: $96 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Woodlands Resort, An Ascend Collection Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled in the foothills of the Pocono Mountains with a peaceful stream winding through, The Woodlands Inn is the premiere destination in Northeastern Pennsylvania for your next vacation, event, or business function. Step through our doors and take in a deep breath of fresh air, thanks to our smoke-free policy. Look around and you'll find beautiful ballrooms for your celebrations and special events, meeting rooms for any sized corporate function, and Alexander's in the Woods, a full service day spa. Featuring 2 restaurants, 3 bars, and Evolution Nightclub, you'll find no shortage of entertainment options as well. Plus, as the closest full-service, off-site hotel to Mohegan Sun at Pocono Downs Casino, we offer a complimentary shuttle for all our guests. With countless rooms and packages to choose from, you're sure to find exactly what you're looking for at The Woodlands Inn. We are a member of Ascend Hotel Collection by Choice Hotels International. The Woodlands is proud to combine our impeccable array of services and amenities with the benefits of the Choice Privileges rewards program, resulting in a truly memorable experience every time. We make every effort to ensure the complete satisfaction and enjoyment of all our guests, and as a dog-friendly hotel, that includes your best furry friends as well! ... more   less 
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Also Known As:
Woodlands Inn ~ Ascend Collection By Choice Hotel Wilkes-Barre
Woodlands Hotel Wilkes Barre
Woodlands Resort Wilkes Barre
Woodlands Inn Wilkes Barre
Woodlands Inn Resort Wilkes Barre

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