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“Looked better online than in person”

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The Woodlands Resort, An Ascend Collection Hotel
Ranked #3 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed October 18, 2011

I booked this hotel months before a marathon. Upon arrival, the outside of the building is in disrepair and just old looking. Hardly any parking at all. The lobby was ok. We were directed to our room, which was on the first floor right next to the elevator. I had specifically requested a higher floor, away from elevators. The fact that there was a big wedding going on there confirmed my suspicions that I'd be up all night listening to partyers in the hallway. We went back to the lobby desk to ask for another room, but were told they were completely sold out. Also, we booked a non-smoking room that smelled like someone just finished smoking a cigarette in it. While debating our options and sitting in the chair in the extremely small room, a bug dropped on me. We left the hotel, and did not stay there.

  • Stayed: October 2011, traveled with family
    • Value
1  Thank Robbi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly N, Corporate Sales Manager at The Woodlands Resort, An Ascend Collection Hotel, responded to this reviewResponded October 19, 2011

I'm sorry to hear that you did not enjoy your stay at our property. Due to the recent flooding in the area, and the fact that you stayed with us on a holiday weekend, it is likely that we did not have another room to move you into at that time. We are currently undergoing some construction in our parking lot, the end result of which will add more spaces in the future, though we know it can be inconvenient right now. Checking on your reservation, it does not appear that you were located near an elevator - however, you were not on a higher floor, per your request. At times, when booking through a third party (such as Hotwire, Travelocity, etc.), some requests are not communicated properly to the property level and I apologize for any miscommunication on that end. Typically, our guests are pleased with their stay at our resort - I would like the opportunity to show you what The Woodlands has to offer.
Please contact me directly, my extension at the property is 345, or you can reach me by email at Kelly@thewoodlandsresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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816 - 822 of 990 reviews

Reviewed October 16, 2011

My husband and I came up to spend the night and did a package deal. The value was great, the casino shuttle wonderfully convenient. The hotel staff was very friendly and courteous. The bed was one of the most comfortable I've slept in, and the breakfast buffet had lots of good options. The only issue we had here was noise... if you want a peaceful, good night's sleep, this isn't the place to get it. Our room was on the lobby level, in a hallway leading to the nightclub and lounges and it echoed like crazy. It wasn't that any guests in particular were being overly loud, it was that everything that happened in the hallway could be heard clearly in our room from conversations, to sneezing, to other guests unlocking their doors. We were awakened several times throughout the night. We really wanted to give the Inn a great rating because everyone was great there, but we left more tired than when we arrived. Maybe a room in the tower wouldn't have these problems?

  • Stayed: October 2011, traveled as a couple
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Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2011

You couldnt find a mmore relaxing getaway.
As a full time business traveler THE WOODLANDS is top ten.
the rapidly attentive front desk.
the personal attention of the staff.
the proffesional banquet and meeting rooms.
the fine entertainment inside and nearby.
the shopping and fin dining.
all surrounded by peaceful forest and streams.

  • Stayed: October 2011, traveled on business
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Thank randy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2011

I work in event planning for a company who has used the Woodlands for a number of years. We've strayed a couple of times, simply to check out the competition, but we recently held a huge function in the area and used the Woodlands to house over 100 of our guests.

They knocked it out of the ballpark for two main reasons:
1. Shuttle service was amazing! They just bought a new Mercedes 11-seater van that was perfect and always running on schedule. We had an extremely complicated schedule to work with and they wove their shuttle in perfectly.
2. The sales support staff at the woodlands was basically at our beck and call during the entire week-long event. Whenever we came upon a problem, we were able to creatively solve it and move forward! WONDERFUL to work with!

My only critique is that some of the rooms that haven't yet been renovated could use a little love. One of our guests was unhappy with his room, and contacted Rick Kornfeld (the owner of the resort) directly. Rick got immediately back to the guest and resolved his trouble, and left him a hand-written apology note in his room the next day. That's what you call family-owned service!

Overall, a really great experience. Happy to have the Woodlands as an option for our events! Kudos to Rick and his team!

Room Tip: streamside rooms are amazing!! beautiful views and newly renovated!
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  • Stayed: September 2011, traveled on business
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Thank slp52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2011

My son's wedding was held at the Woodlands. First Class event. Great food. Great service. Many out of town guests stayed at the Woods. Every guest I spoke with loved the rooms and commented on how great the service was.

  • Stayed: October 2011, traveled with family
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Thank markgerard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

We had the Casino Package which gave us, breakfast, 2 drinks, $5 coupon @ hotel and $10 @ Mohegan Sun, free shuttle. The hotel staff is very welcoming and eager to make your stay great. We had a room on the first floor with a slider that opened up to the path to the pool and restaurant. The hotel is right on 315 but you honestly feel as if you are in the "woods", very quit and peaceful. The beds are very comfortable with plenty of pillows all in sparkling white linens. The light for reading in bed is outstanding. Breakfast Buffet has anything and everything you could possibly want and was all fresh and hot. USA and the local paper was available at breakfast as well. We really felt spoiled and will stay again.

  • Stayed: September 2011, traveled as a couple
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1  Thank jandktrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Very unique hotel -- had a lovely time at "The Woods". Nice outdoor pool, awesome 70's night at club on Sunday night. Excellent food at Pizza restaurant; great $ value for the quality of food & drink. All staff amazingly polite and friendly. True bonus was the free shuttle to/from Mohegun Sun - if not on site, was available within a few minutes.
Indoor jacuzzi, pool and fitness center were okay but could definitely use some updating.
Will definitely be returning.

Room Tip: book poolside or streamside
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  • Stayed: September 2011, traveled as a couple
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Thank goodlife238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Woodlands Resort, An Ascend Collection Hotel

Address: 1073 Highway 315, Wilkes-Barre, PA 18702-6926 (Formerly The Woodlands Inn)
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
#6 Family Hotel in Wilkes-Barre
Price Range: $94 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Woodlands Resort, An Ascend Collection Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled in the foothills of the Pocono Mountains with a peaceful stream winding through, The Woodlands Inn is the premiere destination in Northeastern Pennsylvania for your next vacation, event, or business function. Step through our doors and take in a deep breath of fresh air, thanks to our smoke-free policy. Look around and you'll find beautiful ballrooms for your celebrations and special events, meeting rooms for any sized corporate function, and Alexander's in the Woods, a full service day spa. Featuring 2 restaurants, 3 bars, and Evolution Nightclub, you'll find no shortage of entertainment options as well. Plus, as the closest full-service, off-site hotel to Mohegan Sun at Pocono Downs Casino, we offer a complimentary shuttle for all our guests. With countless rooms and packages to choose from, you're sure to find exactly what you're looking for at The Woodlands Inn. We are a member of Ascend Hotel Collection by Choice Hotels International. The Woodlands is proud to combine our impeccable array of services and amenities with the benefits of the Choice Privileges rewards program, resulting in a truly memorable experience every time. We make every effort to ensure the complete satisfaction and enjoyment of all our guests, and as a dog-friendly hotel, that includes your best furry friends as well! ... more   less 
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Also Known As:
Woodlands Inn ~ Ascend Collection By Choice Hotel Wilkes-Barre
Woodlands Hotel Wilkes Barre
Woodlands Resort Wilkes Barre
Woodlands Inn Wilkes Barre
Woodlands Inn Resort Wilkes Barre

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