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“FANTASTIC SERVICE”

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The Woodlands Resort, An Ascend Collection Hotel
Ranked #7 of 21 Hotels in Wilkes-Barre
Certificate of Excellence
Reviewed October 14, 2011

I work in event planning for a company who has used the Woodlands for a number of years. We've strayed a couple of times, simply to check out the competition, but we recently held a huge function in the area and used the Woodlands to house over 100 of our guests.

They knocked it out of the ballpark for two main reasons:
1. Shuttle service was amazing! They just bought a new Mercedes 11-seater van that was perfect and always running on schedule. We had an extremely complicated schedule to work with and they wove their shuttle in perfectly.
2. The sales support staff at the woodlands was basically at our beck and call during the entire week-long event. Whenever we came upon a problem, we were able to creatively solve it and move forward! WONDERFUL to work with!

My only critique is that some of the rooms that haven't yet been renovated could use a little love. One of our guests was unhappy with his room, and contacted Rick Kornfeld (the owner of the resort) directly. Rick got immediately back to the guest and resolved his trouble, and left him a hand-written apology note in his room the next day. That's what you call family-owned service!

Overall, a really great experience. Happy to have the Woodlands as an option for our events! Kudos to Rick and his team!

Room Tip: streamside rooms are amazing!! beautiful views and newly renovated!
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  • Stayed: September 2011, traveled on business
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Thank slp52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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765 - 771 of 936 reviews

Reviewed October 11, 2011

My son's wedding was held at the Woodlands. First Class event. Great food. Great service. Many out of town guests stayed at the Woods. Every guest I spoke with loved the rooms and commented on how great the service was.

  • Stayed: October 2011, traveled with family
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Thank markgerard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

We had the Casino Package which gave us, breakfast, 2 drinks, $5 coupon @ hotel and $10 @ Mohegan Sun, free shuttle. The hotel staff is very welcoming and eager to make your stay great. We had a room on the first floor with a slider that opened up to the path to the pool and restaurant. The hotel is right on 315 but you honestly feel as if you are in the "woods", very quit and peaceful. The beds are very comfortable with plenty of pillows all in sparkling white linens. The light for reading in bed is outstanding. Breakfast Buffet has anything and everything you could possibly want and was all fresh and hot. USA and the local paper was available at breakfast as well. We really felt spoiled and will stay again.

  • Stayed: September 2011, traveled as a couple
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1  Thank jandktrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Very unique hotel -- had a lovely time at "The Woods". Nice outdoor pool, awesome 70's night at club on Sunday night. Excellent food at Pizza restaurant; great $ value for the quality of food & drink. All staff amazingly polite and friendly. True bonus was the free shuttle to/from Mohegun Sun - if not on site, was available within a few minutes.
Indoor jacuzzi, pool and fitness center were okay but could definitely use some updating.
Will definitely be returning.

Room Tip: book poolside or streamside
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  • Stayed: September 2011, traveled as a couple
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Thank goodlife238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

My husband and I stayed at the Woodlands Inn June of this year. We drove from Canada and really enjoyed the drive with all the lovely scenery.
The check in was quick and very pleasant. The front desk staff were very professional and courteous.
Our room was gorgeous! Big, clean room with beautiful linens! Very nice decor with a lovely view of the creek and the little ducks below. You can sit on the balcony and just listen to the water tickling down the little falls. Very relaxing.
The hotel is very well equiped with a spa, gym, pool and hot tub, not to mention a couple of restaurants and a nightclub!
We ate breakfast every morning at the little breakfast restaurant and it was very nice. Was not a huge buffet, but had enough to please us. There were eggs, sausage, breads and pastries. Make your own waffle station, and a variety of juices, coffees and other things. You will not go hungry!
Couple of the days we also had lunch there. Pub style foods, also some nice lighter fare as well. The best chicken wings!
We wanted to try the oriental/steakhouse as well, but didn't get around to it. next time, as we plan on going back.
We went out for dinner one night and found that the hotel is located in a very convenient spot, close to many ammenities including shopping malls, restaurants and a lovely casino.
All in all , we had a lovely time. The hotel was welcoming, the staff were knowledgable and friendly, the atmosphere was great and we plan on going back in the near future!

  • Stayed: June 2011, traveled as a couple
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Thank my4um
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

My husband and I stayed here for a wedding last weekend. What a beautiful place. There is a nice stream with waterfalls that runs along side of the hotel, great for wedding photos. We stayed in a king room right on the stream. The room was really nice and clean and the bed was great!!. They have a Shogun restaurant, which we got a quick bite to eat before the cocktail hour, which was out on the deck right above the biggest waterfall and ducks below. The reception was in the Grand Ballroom. The food was good at the reception.

Room Tip: ask for a room on the water
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  • Stayed: September 2011, traveled as a couple
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Thank lynnealbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

Going to the Woodlands is always fun whether you are staying there, going to hear "the Tones," the best oldies band in the region, or sipping your favorite happy hour drink overlooking the roaring the waterfall below the Tiki Bar. Fridays are a blast here where you can watch the ducks below the bar fight over leftovers or preen themselves. The karaoke is hilarious, and don't miss the personal pizza or wings. Drop in on a Sunday night to dance to the Tones. You won't be sorry!

  • Stayed: September 2011, traveled with family
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Thank saba888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Woodlands Resort, An Ascend Collection Hotel

Address: 1073 Highway 315, Wilkes-Barre, PA 18702-6926 (Formerly The Woodlands Inn)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
#6 Family Hotel in Wilkes-Barre
Price Range: $100 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Woodlands Resort, An Ascend Collection Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled in the foothills of the Pocono Mountains with a peaceful stream winding through, The Woodlands Inn is the premiere destination in Northeastern Pennsylvania for your next vacation, event, or business function. Step through our doors and take in a deep breath of fresh air, thanks to our smoke-free policy. Look around and you'll find beautiful ballrooms for your celebrations and special events, meeting rooms for any sized corporate function, and Alexander's in the Woods, a full service day spa. Featuring 2 restaurants, 3 bars, and Evolution Nightclub, you'll find no shortage of entertainment options as well. Plus, as the closest full-service, off-site hotel to Mohegan Sun at Pocono Downs Casino, we offer a complimentary shuttle for all our guests. With countless rooms and packages to choose from, you're sure to find exactly what you're looking for at The Woodlands Inn. We are a member of Ascend Hotel Collection by Choice Hotels International. The Woodlands is proud to combine our impeccable array of services and amenities with the benefits of the Choice Privileges rewards program, resulting in a truly memorable experience every time. We make every effort to ensure the complete satisfaction and enjoyment of all our guests, and as a dog-friendly hotel, that includes your best furry friends as well! ... more   less 
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Also Known As:
Woodlands Inn ~ Ascend Collection By Choice Hotel Wilkes-Barre
Woodlands Hotel Wilkes Barre
Woodlands Resort Wilkes Barre
Woodlands Inn Wilkes Barre
Woodlands Inn Resort Wilkes Barre

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