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“I would go here for the bar and food, desk staff nice. not the cleanest.” 2 of 5 bubbles
Review of Ramada Whitehall/Allentown

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Ramada Whitehall/Allentown
Ranked #1 of 1 Hotels in Whitehall
PA
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“I would go here for the bar and food, desk staff nice. not the cleanest.”
2 of 5 bubbles Reviewed July 21, 2014

This was a strange night. There were people in front of us that were told they had a NON smoking room but found it full of the stench of smoke 151?. They already waited for a long time to get that one and wanted to be moved. They were upset because check in time is usually 4pm. have no idea how long she had already waited. The woman at the desk said she did not have a clean room to move them too. She did tell her she could clean one but it would be awhile.

The story begins. It is 7:30pm and we are next. We had a reservation for a non smoking room.
check in was 4:00 and no room is ready! We told them we did not want the 151 room they were moving these other people out of. The woman at the desk said the place was full and we should have a room in 15 minutes. I asked why there was such a problem and she told me several housekeeping staff QUIT and she "walked into the mess" at 5pm. She would come to the bar and get us. She gave us a voucher for a free drink and 15% off food. I honestly believe she was trying to make the best of a bad situation.We headed off to the bar. Great drinks nice staff good wings. We met people at the bar and were enjoying our drinks.

About 90 minutes, or so later she told us the room was ready. NON SMOKING.
We went to the room opened the door and the stink of cigarettes was obvious.
I called the desk. I was told the entire first floor was smoke free. She offered to give us an ionizer to remove the smell because there were NO rooms available. No choice, it is now 1030.
The man brings the ionizer, we saw him earlier because he was at the front desk and was helping clean rooms. Tells us he can not smell anything because he is a smoker.
Also told us that first floor was NON SMOKING but if you REALLY wanted NON smoking ask for the 100 to 130 side of the building. He said to keep that in mind if we come back. We told him we weren't.

After he left I found ashes on the floor next to the toilet. Got us thinking that maybe he had a smoke while he cleaned, maybe not. The ionizer did NOT get the stench out so that room was a smoking room. It was in the curtains etc. The other little gift I found was 2 USED white wash cloths hanging over the shower bar in the bathroom. We slept well, the room was quiet, but the smell was bad. Left in the morning without having breakfast there. On the Up side: I did see a few cleaning people as we were leaving.

I think the people here need to understand NON smoking is just that. If they flip these rooms back and forth they will keep getting the same reviews. I for one will not ever stay at this one.
Also looked old inside carpets weren't clean. I would come for the wings!

Room Tip: ask for 100 to 130 if you want non smoking?
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mkz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaAllentown, General Manager at Ramada Whitehall/Allentown, responded to this review, August 1, 2014
Thank you for staying with us and for including that you enjoy your stay, staff, and, of course, the wings. Our non-smoking rooms are never offered as smoking rooms. We do everything in our power to ensure that all rooms are clean and fresh everyday. We appreciate you staying with us and hope to have you stay again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 reviews from our community

Traveler rating
    105
    115
    160
    135
    161
See reviews for
294
124
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132
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
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English first
Wharton, NJ
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 19, 2014 via mobile

We arrived at the hotel and were put off by the out of the way location, it makes getting there a somewhat hassle. Then, after we checked in and went into our room it turns out the room was NOT even cleaned since the last person - mind you that the check in time was 3pm and we arrived around 7:45 after going to Dorney Park for the day. The beds were as if someone just woke up and rolled out (which most people do checking out in the morning) and there were towels all in the bathroom. So, we went back to the front desk to ask for a different room. We get keys to a new room- card doesn't work. We yet again went back to ask for a card that did work. Right before we were waiting for a new key a male started talking to the lady at the reception about how he had his reservation with him but she was saying they did not have any rooms except ones that allowed smoking even though he booked a non-smoking room. We then went back to our room and after about 5 swipes, the card finally worked. The second we walked in we got a huge whiff of cigarette smoke. My mom is a smoker, so she didn't necessarily smell it but the other three of us got the smell right away. So, we yet again went back to the front desk and the receptionist said that she did not put us in a smoking room - which made no sense being she told the other gentleman that only smoking rooms were available. My mother was given the managers card but the manager refused to come down to the check-in area to talk to my mom. Needless to say, we're now driving the two hours back home because we do NOT want to stay here. We're taking the loss of the money that we are not being refunded because it's not worth it staying here. I do not recommend this hotel to anyone, and if you do choose to use this hotel I truly hope you have a much better experience than we had.

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Danielle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaAllentown, General Manager at Ramada Whitehall/Allentown, responded to this review, August 1, 2014
Thank you for staying with us. We regret the mix-up with your first room and for the key card challenges. Please know that management never refuses to speak with a guest, and the manager on duty was simply assisting another guest at the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camden, New Jersey
1 review
5 of 5 bubbles Reviewed July 14, 2014

Can't say more about the great staff. From check in to check out every staff member we met did their best to help me and wife. They make you feel like you're part of the Ramada family!
The pool was gorgeous and shooters bar was great! Highly suggest the shooters taco!!!
From previous reviews, we can see we weren't the only ones that had a tough time finding the hotel, BUT THIS ISN'T THE STAFFS FAULT! Just call the hotel like we did and they will give you step by step directions and will not hang up until you have found the hotel.
Thank you Ramada, we will see you again on our next trip to the area!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lutz9656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaAllentown, General Manager at Ramada Whitehall/Allentown, responded to this review, July 17, 2014
You are wonderful! We are thrilled to see that you enjoyed your stay. We cannot thank you enough for recognizing our hard working and caring staff! Your directions suggestion is perfect, and we are always happy to guide our guests. Yes, the Shooter's taco is a favorite! Please come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stcollege,pa ;us
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

Not a 5 star hotel but the simple absence of nothing bad was in itself good. No surly service, no unclean rooms,no hassles at check-in, no problems with AC or fridge or microwave in room, no problem extending stay with same discounted rate had gotten thru Hotwire. Pool area has shade umbrellas and very nice and $2 happy hour drafts in there small bar

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikeeee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaAllentown, Director of Sales at Ramada Whitehall/Allentown, responded to this review, June 24, 2014
It was great having you stay with us. We are glad to have been able to exceed your expectations. Thank you for your kind review. We hope to have you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 14, 2014

Nice hotel, but noisy due to restaurant/club on first floor. Difficult to get a parking spot. Terrible access from route 22 since no left hand turns are allowed from Mac Arthur.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Rosalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaAllentown, Director of Sales at Ramada Whitehall/Allentown, responded to this review, June 19, 2014
Thank you for staying with us. It is great to see that you enjoyed our accommodations and staff. We hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Whitehall/Allentown

Property: Ramada Whitehall/Allentown
Address: 1500 MacArthur Road, Whitehall, PA 18052
Phone Number:
Location: United States > Pennsylvania > Whitehall
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Whitehall
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Whitehall/Allentown 3*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Ramada Whitehall/Allentown! Take in the Lehigh Valley with easy from our central location. Allentown, Bethlehem, and Easton attractions and points of interest are just minutes away. This is the only area hotel located across from the Lehigh Valley Mall and amongst over 40 great restaurants, as well. Full-service accommodations at affordable prices will ensure a great stay. Enjoy spacious, upgraded hotel accommodations with the comforts of home and office. Our on-site restaurant and sports bar, fitness room, weekend comedy shows, business center, and seasonal outdoor pool with a Tiki Bar await you. We look forward to having you as our guest. ... more   less 
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Also Known As:
Ramada Allentown/Whitehall Hotel Whitehall
Whitehall Ramada
Ramada Whitehall

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