We arrived at the hotel and were put off by the out of the way location, it makes getting there a somewhat hassle. Then, after we checked in and went into our room it turns out the room was NOT even cleaned since the last person - mind you that the check in time was 3pm and we arrived around 7:45 after going to Dorney Park for the day. The beds were as if someone just woke up and rolled out (which most people do checking out in the morning) and there were towels all in the bathroom. So, we went back to the front desk to ask for a different room. We get keys to a new room- card doesn't work. We yet again went back to ask for a card that did work. Right before we were waiting for a new key a male started talking to the lady at the reception about how he had his reservation with him but she was saying they did not have any rooms except ones that allowed smoking even though he booked a non-smoking room. We then went back to our room and after about 5 swipes, the card finally worked. The second we walked in we got a huge whiff of cigarette smoke. My mom is a smoker, so she didn't necessarily smell it but the other three of us got the smell right away. So, we yet again went back to the front desk and the receptionist said that she did not put us in a smoking room - which made no sense being she told the other gentleman that only smoking rooms were available. My mother was given the managers card but the manager refused to come down to the check-in area to talk to my mom. Needless to say, we're now driving the two hours back home because we do NOT want to stay here. We're taking the loss of the money that we are not being refunded because it's not worth it staying here. I do not recommend this hotel to anyone, and if you do choose to use this hotel I truly hope you have a much better experience than we had.
- Official Description (provided by the hotel):
- Welcome to the Ramada Whitehall/Allentown! Take in the Lehigh Valley with easy from our central location. Allentown, Bethlehem, and Easton attractions and points of interest are just minutes away. This is the only area hotel located across from the Lehigh Valley Mall and amongst over 40 great restaurants, as well. Full-service accommodations at affordable prices will ensure a great stay. Enjoy spacious, upgraded hotel accommodations with the comforts of home and office. Our on-site restaurant and sports bar, fitness room, weekend comedy shows, business center, and seasonal outdoor pool with a Tiki Bar await you. We look forward to having you as our guest. ... more less
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- Also Known As:
- Ramada Allentown/Whitehall Hotel Whitehall
- Whitehall Ramada
- Ramada Whitehall