It was not crowded when we arrived. We were seated and everything went fine until the minutes started ticking after placing our order. It took over a half hour before our appetizer came out. 10 minutes later, our waitress comes back to our table to ask what our order was because she needed to write up our bill. What?? We were a bit confused since we hadn't even gotten our meal yet. The minutes kept ticking by and people all around us who were seated after us were done with their meals and leaving. It didn't take long to figure out that she never put our order in. By the time the food came out at an hour and 15 minutes after being seated, we were pretty upset. My husband confronted the waitress that she obviously had forgotten to put our order in and she tried to tell us no, that was not the case, but rather that our order had been pushed back, for some unknown reason. She said that someone (no idea, but guessing the manager who I never saw the entire time there) said they were coming out to talk with us. I told her the wait was unacceptable. We had our 2 small children with us. Well, of course no one comes out to talk with us. Unbelievable all the lies from this waitress. No excuse for such lousy service. Needless to say, we will never be back to this Chili's.
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