I called to make a reservatio for my mom for her birthday/mothers day (both are in may). The old man answers the phone with an attitude like it's not his job to take reservations. He flats out says, "I'll tell you right now that there isn't any rooms". He checks in the computer and he found two vacant suites. I booked a reservation (or so I thought) and he took down all my information and Visa card number to reserve the room. I called back weeks later because I had to cancel unexpectantly, and this time a woman answered and told me that my reservation was never booked. She couldn't find any reservation under my name which doesn't make sense because he took down my Visa number and I had to spell out my name to him. I told her about this man and how rude he was and she says, "no, he isn't rude", that told me right there that they are all very unprofessionally trained. So I would have taken my mom all the way to Whitehaven, PA to find out that I had no reservation.This guy really needs to be fired because he is extremely unpleasant over the phone and it doesn't motivate customers to want to spend their money to stay there. It doesn't just effect the hotel it also effects the people like myself who are from out of town and would like to treat there loved ones to the spa and they unfortunately have to deal with RUDE people at the hotel. You would have to try to get to the spa without staying at the resort somehow. It's terrible and I really hope that I don't see any charges on my credit card from him pretending to book my reservation.
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- Also Known As:
- Mountain Laurel Resort And Spa
- Mountain Laurel Hotel White Haven
- Mountain Laurel White Haven
- Mountain Laurel Resort Spa