I made a reservation there because I wanted to treat my mom to the spa.
The man who answers the phone is definately a jerk! He tells me with a nasty attitude that they're aren't any rooms available! (but with a nasty tone like he didn't want to be bothered). He checked and there was 2 rooms available. Everytime I would ask him a question he would give me a nasty attitude or pretend like he didn't hear me.
I asked him how can I get in touch with the spa? he said that "you called reservations and I can't transfer you". I told him that the only number on the website is the one I called. "he repeated and told me "well you called resrvations" and I'm thinking I'm aware of that so why the hell is he still telling me this. Anyway I may cancel my reservation because this guy doesn't make people want to stay at the hotel.More