We are currently staying at this hotel needless to say I'm upset and writing this review. We have kids and this place compared to other places seemed convenient and affordable.
Upon arriving the service was okay, not very welcoming. We were quickly given keys to our room. The room is somewhat updated, the bathroom was actually the better part. There were cobwebs on the wall corners and stains on the tv and bed headboard. The thing that troubled
Me the most was the sheets were not changed from the previous use. There was hair all over the pillow tops and stains on the sheets.
I requested the sheets to be changed but was told house keeping leaves at 3pm and I will have to do it myself. Being tired from the trip I asked for fresh pillow tops and asked for the sheets to be replaced the next morning.
Before leaving for sightseeing I spoke to the housekeeping manager and mentioned everything I noticed that made the room very shabbily unkept. She assured me they will change the sheets before our arrival.
Ofcourse they were not and when I made a fuss at the reception they said there's nothing they can do for me since the housekeeping has left and no manager or hotel personal were present except for one person at the front desk.
I'm sitting sulking at the situation with again having to sleep on someone else's dirty sheets with no possible complimentary compensation.
If I want another room ill have to downgrade to a smaller room since there aren't any similar rooms available.
We paid $130 a night for the disgusting unhygienic room and phatetic service.
P.s the free breakfast SUCKS big time.
Never staying here ever again
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express Hotel and Suites Pocono Mountain, a completely 100% tobacco free hotel, the best place to Stay Smart in White Haven with easy access to the Interstate 80, Interstate 476 and Route 940 intersection. Our hotel is centrally located to take advantage of all the Northeastern Pennsylvania area has to offer. Area attractions include Split Rock Resort Indoor Water Park, Pocono Raceway, Jack Frost Mountain, Bushkill Falls, The Crossings Premium Outlets, Whitewater Rafting, Big Boulder Ski Area, Lake Harmony, Jim Thorpe, Mohegan Sun Casino and many others. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites White Haven - Lake Harmony