I was in town for a conference with a couple of my colleagues. We booked this hotel because it was cheaper than staying in downtown Pittsburgh and we only needed it for one night.
Right before we arrived, a bad storm went through the area and the power was off. That was understandable; many areas had no power, so we couldn't get upset at the hotel for that. However, they had no emergency lights or even a back-up generator... we needed somewhere to change for an evening social and when we asked the front desk lady where the bathrooms were, she couldn't tell us. She thought* they were downstairs, but wasn't sure which end of the hallway the stairs were located. She did offer a flashlight though, and we eventually found our way downstairs to the restrooms and changed in the dark.
We left for the social and came back about 3 hours later and the power was still off. We asked the same front desk lady if she knew when it would be back on and couldn't provide an answer, so we canceled our reservation. However, since we still needed a place to stay, we asked if she could recommend another hotel or direct us in the right area but she didn't even know where the hotels were -- there was also no phonebook to look for places to stay.
Although I can't vouch for cleanliness of the hotel, I can say that the lady we dealt with was very rude and didn't seem to know her way around the area. I know you can't predict when a storm will knock out power, but there are other ways of addressing the problem and speaking with guests than being rude and un-knowledgeable.
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- Also Known As:
- Comfort Hotel West Mifflin
- West Mifflin Comfort Inn