A block of rooms were set aside for a wedding I was attending. My family and I made the reservations 6 weeks prior to arrival and were sent an email confirming our rooms and rates. When we arrived, the front desk clerk "Charles" refused to look at and/or honor the price we were allegedly "guaranteed" via our email confirmation. He kept complaining about the "9 weddings he had to deal with" and said "I won't get fired over this" then he claimed he was the "manager" of the hotel. When I asked him to give me the card of the General Manager he refused thus preventing me from lodging a complaint against him. When I told I wanted to cancel my reservation, he told me it was too late to cancel without penalty, walked toward a closed door, peeked his head in and said "There is a woman out here cussing me out, call the police." I would not send my worst enemy to that nasty hotel.
- Official Description (provided by the hotel):
- Philadelphia Marriott West is a full-service hotel in West Conshohocken, Pennsylvania located between downtown Philadelphia and the airport, featuring wedding sites, meeting facilities, and more. ... more less
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- Also Known As:
- Philadelphia Marriott West Hotel West Conshohocken
- Marriott Hotel West Conshohocken
- Marriott West Conshohocken
- West Conshohocken Marriott