Should have known not to stay at this property. Upon arrival must have been 20 people cleaning up and drying out 3 floors of the east side of the hotel from a burst frozen water pipe from the 3rd floor that had flooded the property. Had stayed at this property before with O.K. results. Water was pretty much everywhere with vacuums and blowers running on all floors. Checked in and the room remote for the tv didn't, it didn't work either work, went back a 3rd time to the front desk and got another one and it didn't work. The assistant manager brought up 10 or 12 remotes to try and none worked, so she put me in another room across the hall. Tv didn't work in that room either, so she put me in a 3rd room where everything worked. About an hour later the fire alarm goes off we have to evacuate the hotel for an electrical fire in the electrical room. We wait for the fire department to clear the hotel for 2 hours and then we are allowed in to the conference room to wait another additional 2 hours for an electrican to show up to turn the power back on, he finally comes and after another hour we are told that we can not stay in the property because the power will not recover from the fire. Everyone must be escorted to their room to get their belongings and asked to move to a Wyndom Garden Inn hotel about 20 minutes away to stay. The wyndom rooms are stone cold but the Microtel comps the rooms for me. The managers did everything possible to help elevate the problems but just could not get ahead of all the issues at the property. Management should be commended but I don't think I will stay at this property again, as I have in the past.
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- Also Known As:
- Microtel Inn And Suites West Chester
- Microtel Inn & Suites West Chester Hotel West Chester
- Microtel Hotel West Chester
- West Chester Microtel
- Microtel West Chester