When first checking in and noticing the manila folder behind the front desk with the words "CREDIT CARDS" hand-scrawled across the front, we should have been forewarned that a high level of professionalism and service would be lacking during our stay.
Immediately upon checking in and first entering our room, we noticed that the wall beside our bed had something red (either blood or some sort of sauce) splattered all over it. We called the front desk to report it. No apology. No offer to move us to a different room (although they did send someone to clean up the mess).
The "heater" in the room only blew cold air—an issue because our stay was during the middle of winter. We also reported this to the front desk, and we were advised to turn down the thermostat because if it was set too high it would only blow cold air. Our friends staying in a different room reported the same issue and were given a similar reply. We tried everything and eventually turned the unit off and bundled up when in our room.
Later, we stopped by the front desk to ask where we could buy a good bottle of wine (many restaurants in the area are BYOB). The man at the desk directed us across the street to a drug store. We walked over and the store was closed. When we returned to the store the next day, we learned that it did not even sell alcohol (only state-owned stores are authorized to sell it in PA).
Multiple members of the hotel staff had opportunities to provide excellent service yet failed time and time again. Very disappointing.
- Official Description (provided by the hotel):
- The Hotel Warner is West Chester's only downtown hotel and ideal location for your visit to West Chester and the Brandywine River Area. Plus, we offer a deluxe complimentary continental breakfast, free WiFi as well as a fitness and business centers. Enjoy our gracious hospitality, stunning rooms, and the historic charm of downtown West Chester's numerous shops, great restaurants, sidewalk cafes and attractions all footsteps from our door. The Hotel Warner is the only hotel in historic West Chester Borough and the ideal location for your business trip, a leisurely weekend get-a-way or group outing. So, come be our guest! Stay with us and walk to over 65 restaurants, dozens of shops, art galleries and eclectic boutiques, just footsteps from the Warner Hotel. Stroll our historic streets and discover the rich architecture and vibrant past of this nationally acclaimed neighborhood.The Hotel Warner is also perfect for business trips and group gatherings. With private onsite meeting space for 60 guests and additional facilities for nearly 200, the Hotel Warner is ideal for intimate gatherings, board meetings and social retreats. Spend a few nights with us and explore our many historic sites and fabulous attractions. The Hotel Warner is only minutes from West Chester University, SAP Corporation, Depuy Synthes, Brandywine Airport, Longwood Gardens, QVC Studios, the King of Prussia Mall, Brandywine River Battlefield, Valley Forge National Park, Sight & Sound Theater and Lancaster Amish Country. So, be sure to include the Hotel Warner in your future travel plans. We are ready to take great care of you. ... more less
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